Maple & Ash - Scottsdale

Maple & Ash - Scottsdale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   David

   Phoenix7 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Having been at another Valley steak house the night before we had a standard in mind. The menu was nice and the food was great. The prices were a bit high even for Old Town and the service was just okay. We felt like our server got disappointed when we weren’t the high spending table he hoped for. All things considered it was a goon night.
   

   Maple & Ash - ScottsdaleResponded 2 days ago

   Thank you for joining us, David. We are glad you enjoyed our food so much. We recognize the importance of attentive service for every guest, and please accept our apologies if we let you down in any way. We'll address your feedback with the team, and we look forward to welcoming you again someday for an outstanding dining experience in every way.
   

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2. D

   Donald

   San Antonio12 reviews

   5.0

   Dined on May 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great besides the costs of some items. Overall a great dining experience.
   

   Maple & Ash - ScottsdaleResponded 5 days ago

   Donald, we're glad you had a great visit and we appreciate your kind review. Thank you. Please know that for our best values, we have our Tower Hour weekdays from 5 pm to 6 pm in the lounge. We look forward to having you back someday soon.
   

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3. N

   Naomi

   Charlotte1 review

   5.0

   Dined on May 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I hate a great time, my server was very nice. I unfortunately don’t remember her name 😭. Food was great. Host was also nice she complimented my outfit
   

   Maple & Ash - ScottsdaleResponded 2 days ago

   Naomi, we’re so happy to hear that! Your kind words mean a lot to us, and we’ll definitely share your compliments with the team. We can’t wait to welcome you back again soon!
   

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4. E

   Elisa VIP

   Phoenix23 reviews

   3.0

   Dined on May 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Unfortunately not a great dining experience. It was my anniversary and we splurged on an expensive dinner. A few people had recommended Maple & Ash. The ambience is great and our server Dillon was excellent. However the food was just mid. We got the octopus appetizer was just ok but the most disappointing part was the 8oz filet I ordered medium rare plus. It came out rare but was so chewy and just not good. In fact, it was the worst filet I've ever had and it cost $72. I was not interested in another one and it was just very disappointing. The sides were just mid as well. I would not go back here as it way too expensive for the value! Also a manager never came over to address the horrible steak and in restaurant of this level that is very poor service.
   

   Maple & Ash - ScottsdaleResponded 5 days ago

   Elisa, thank you for joining us for your anniversary. We appreciate your compliments for Dillon's service and our ambiance, however, we are sorry you didn't feel everything was perfect. Please know if ever something you order isn't exactly as you had hoped, we want to hear about it on the spot so we can make you a new version or help you choose something else you will love. Hopefully, we'll have another opportunity to impress you on a future visit. If you can make it back in, please ask for a manager so we can make sure you have a great dining experience. The Maple & Ash Scottsdale team
   

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5. A

   Angela

   Phoenix1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for our wedding anniversary. Best experience ever! Food drinks service exceeded our expectations! Thank you for making our anniversary celebration perfect!
   

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   Maple & Ash - ScottsdaleResponded 5 days ago

   Happy Anniversary, Angela. We're happy you joined us for such a special occasion! It's wonderful to hear you enjoyed your dining experience so much. Thank you for the very kind words, and we hope you'll be back again someday soon, either for another celebration or a special evening out!
   

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6. a

   amanda

   Los Angeles6 reviews

   1.0

   Dined on May 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absolutely horrid. Emailed the company of course no response. But I will let everyone know that maple and ash isn’t what it used to be. Now it’s just overpriced nasty food with stuck up wait staff. Our food was inedible. The bread the sea bass the new Brussels. All disgusting. We didn’t eat we paid and left. And shouldn’t have paid. I’ll never be back. Coming from someone who came every month. Never ever again. This was the second bad experience in a row.
   

   Maple & Ash - ScottsdaleResponded 5 days ago

   Amanda, thank you for being a loyal guest of ours. We are sorry to hear you didn't enjoy your recent visit. Please accept our apology if your email did not get through. We'd certainly like to apologize directly and look into what could have happened. Please either message us here or email us again you so we can address your visit and see what we can do to make things right for you. We look forward to connecting. The Maple & Ash Scottsdale team
   

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7. A

   Allan

   Unspecified1 review

   4.0

   Dined on May 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great food, service , ambience , until I received the bill with a line item “staff benefits” and it was part of the total tab , which meant it assumed I would tip on it, which is unacceptable in my opinion and left a very bad taste in my mouth. One thing to show me a charge for your internal burden costs and it’s even more disturbing it would be part of the totals tab, thus the 15% gratuity vs a typical 20%. A little inoculation on this would have gone a long way
   

   Maple & Ash - ScottsdaleResponded on May 16, 2025

   Thank you for joining us, Allan. We are happy to see you enjoy our food, service, and ambiance so much. Our Staff Benefits charge helps cover health insurance, benefits, and staff wellness programs for the team, and we break the cost out separately for transparency rather than build it into the menu price like most restaurants do. That fee does not go toward the service team's pay. But any tip you leave is discretionary, and we are sorry we didn't explain the fee better for you. We look forward to serving you again in the near future.
   

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8. T

   Teierica

   Phoenix2 reviews

   3.0

   Dined on May 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   I wanted the reviews to be wrong so bad 😩 but maple & ash is overrated/overpriced. My bone marrow had no marrow and was unfortunately filled with just the toppings to cover up the empty bone. The portions are also much smaller than higher end restaurants like Wren & Wolfe, Eddie V’s even Ocean 44, Definitely not shareable. Not sure if they raised the prices due to Mother’s Day but the price of everything was significantly different then what was online so we ended up spending about $125 more than what we calculated. ( we already knew the menu & what we were going to order) our server was excellent didn’t catch his name but he was great. I actually cancelled my Mother’s Day reservation for NOBU to come to maple&ash and I’m sadly disappointed. Probably won’t be back and it’s simply because the $500 price tag for two people wasn’t worth it AT ALL. Mind you I’ve spent less and got more and had an overall better experience at the above mentioned restaurants. Sorry Guys for the negative BUT honest review.
   

   Maple & Ash - ScottsdaleResponded on May 16, 2025

   Teierica, we truly appreciate you joining us for Mother's Day and value your feedback. Please know that our prices reflect the premium ingredients we procure, the expertise of our culinary and service personnel, and the overall dining experience we aim to provide. We are committed to offering our guests an exceptional experience while consistently ensuring our prices are competitive with other top restaurants. We hope to have the chance to serve you again someday. Thank you.
   

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9. A

   Alishya

   Phoenix2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. We asked for something modified and they made it happen! Obvi a little pricey but we wanted to celebrate and they didn’t disappoint!
   

   Maple & Ash - ScottsdaleResponded on May 16, 2025

   Thank you, Alishya. We're so pleased you enjoyed our food and service so much. We love helping make celebrations even more memorable, and we look forward to serving you again!
   

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10. S

    Shane

    Phoenix1 review

    5.0

    Dined on May 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was phenomenal, I’m glad I experienced the amazing atmosphere!
    

    Maple & Ash - ScottsdaleResponded on May 16, 2025

    We're glad you joined us and had a great experience, Shane. Thank you for your kind review. We look forward to serving you again someday soon!
    

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