Mara

Review summary

1. D

   Darrell

   VIP

   Hawaii

   17 reviews

   4.0

   17 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was very good. Interesting flavors that were based on middle eastern cuisine. But it was tough to enjoy because we were seated 45 minutes after the time of our reservation which ended up being close to 8 pm, well beyond our normal evening meal time and that of our visiting guest. The manager, to his credit, did his best to make it right by comping some food and drink. And the hostess was good at managing this grumpy customer. That being said, this establishment need to work on its processes as the delay in seating we experienced is not a rare occurrence. We have experienced this to a lesser degree before. Also, we were not able to use our gift card to pay for the evening. There was a snafu with their cashiering system whereby they could not process any gift cards. It is my opinion that these problem should not be occurring given the prices customers are paying to dine here. Not sure when we will return here for dinner.
   

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2. R

   Ross

   Hawaii

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time. Since I'm staying at the hotel it's an absolute gem.
   

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3. Y

   Yoonjung Lee

   VIP

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Visited there for a breakfast. Restaurant wasn't busy but had to wait for quite a bit for the food to come out. Dishes we ordered were good but not exceptional. Waiter was nice. Just too many restaurant employees who couldn't answer our questions. The worst part was a separate Valet parking fee of $10 + tip (The hotel is NOT in Waikiki!). It turned out to be over $100 breakfast for 2 dishes + 2 coffees :(
   

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4. s

   shinichi

   Hawaii

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   会計が忘れられていて　それが残念でした お料理は美味しいのでおすすめします ややうるさいのが欠点です　スタッフは最高でした
   

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5. M

   Merle

   VIP

   Hawaii

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Bit noisy but they were gracious enough to move us.
   

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6. T

   Tracy

   Hawaii

   25 reviews

   4.0

   25 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent food and service. Somm was excellent. Table for two way too small.
   

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7. M

   Masako

   VIP

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was so good! We enjoyed very much. Thank you!
   

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8. J

   Jessica

   VIP

   Hawaii

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service. Food a little salty but tasty.
   

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9. M

   Medhat

   VIP

   Los Angeles

   85 reviews

   5.0

   85 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very exceptional service Special from Rocky and Makna Very attentive with great smiles Bobby was good Great delicious foods My Kona Kampachi was amazing cooked perfectly. Steak and Lamb was good as well, Thank you for your hospitality Justin even you weren't there, and
   

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10. M

    Minje

    Hawaii

    5 reviews

    2.0

    5 reviews

    Dined on February 18, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    I went back after 1 year of last visit. Last time the service was very poor so I thought it would be improved by this time. But it took long time to prepare our table even though reservation was made. Also took long time to bring out main dishes after appetizers were finished. Food portions were small for the price especially pasta. We sat by open kitchen and someone dropped and broke a plate behind us. Overall, service and quality are very poor.
    

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