Marcello Ristorante and Pizzeria

Review summary

1. G

   Georgina

   VIP

   Vancouver

   34 reviews

   4.0

   34 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had an early reservation to take advantage of happy hour, were served one drink, the waitress took our food order and she never came back, nor did she make eye contact. We had to waive down another waitress to order another drink. Our waters weren’t refilled the whole time we were there, there was a service with a light brown pony tail that filled up one tables water, but didn’t think tk look around and offer others water — the table beside us had to ask her for water, she never even looked up to see we needs water as well. We were disappointed with the fact that the restaurants prices on their menu were quite different to what Open Table had for their menu, the chicken Parmesan was $28 on the OT menu and it was $38 in the restaurant!! HUGE difference. The plate of pasta my wife had was $28 on Open table and $32 on the actual restaurant menu she had the seafood pasta and there was one prawn, maybe 3 tiny mussels and empty clam shells and no clams to be found, there was a few of those baby octopus which are not attractive there was however about 10 small cut pieces of calamari, definitely not worth $32 - we won’t go back again as the prices are high, we are retired and just simply cannot afford these prices. We weren’t offered any bread with before or during our meal We let our Itallian server know they should update their Open Table menu prices. Also their happy hour menu had wine for half off a bottle on certain days, but they offer that anymore, cut it off the menu then, half of it is erased off at the bottom of the menu so why leave the rest there? My husband had pizza, he said it was good, this is why we had rated a 4/5. It is an open concept restaurant with very high ceilings, so it’s quite noisy, one of the people we were with is quite hard of hearing and we had to keep repeating what we were saying. All in all the restaurant is okey. But not worth the prices they are charging.
   

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2. C

   Claudio

   VIP

   Vancouver

   62 reviews

   5.0

   62 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   DineOut lunch menu was excellent. The calamari first course was generous and delicious, the homemade pesto sauce with thick cut bacon was delicious and satisfying and the dessert gelato where the chocolate was hard coated and beautifully presented. Anna was lovely as our engaged server.
   

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3. J

   Joe

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a good experience, food was good, but felt rushed to get out because it was busy. Our server didn’t come by to top up our water or check up on us.
   

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4. K

   Kerry

   Vancouver

   1 review

   5.0

   1 review

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing service, great times! Will definitely be back again
   

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5. C

   Cornelia

   VIP

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on January 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I ordered the pesto pasta. When it arrived it was already lukewarm warm and almost tasteless which given that it’s pesto was surprising. I also found the the automatic tipping choices shocking: 18, 22, 25 or 30%!!! Given this tip is on the whole amount, it’s asking a lot. I decided to do the custom amount. Not sure if I would go there again.
   

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6. H

   Helen

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined on January 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was busy so our meals seemed to be a bit slower than usual. But everything else is great , enjoyed our dinner .
   

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7. BB

   BrianB

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Awesome food and service. I was there for a business lunch and due to the close proximity of the tables, it was a challenge to have certain sensitive conversations
   

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8. M

   Monica

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing food service and ambience. Will be back for sure
   

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9. m

   mahsa

   Vancouver

   1 review

   3.0

   1 review

   Dined on January 5, 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   Quality of the food was pretty low in terms of value for the money. Didn't have any taste
   

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10. A

    Anne

    Vancouver

    6 reviews

    4.0

    6 reviews

    Dined on January 5, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Great pizza and fun family restaurant. Noise level is high so conversation is a challenge, but ambiance is good. Service is fine, the place is humming. It's a good idea to book as it was busy when we arrived at 5:15pm. Price is mid range and suitable for the type of restaurant. We traditionally go here after the East Van Panto. Make a nice wrap to the Christmas season.
    

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