Margaux at JW Marriott Grand Rapids

Review summary

1. J

   Jeff

   Chicago

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a good date night, we both got fillets one lux, one regular I would order something different next time, But overall it was a great experience. The drinks were exceptional.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Samantha was great. She was attentive and just did a great job. Always a great place to meet.
   

   Is this helpful?

   Report
3. A

   Andrew

   Grand Rapids

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall, it was a great experience. I really liked the service and cocktails they served. Perhaps brunch buffet would have been a better choice, but I was hoping ala carte options would be of better quality. It was good overall, especially the service and the quality of cocktails.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hi Andrew, thank you for your feedback and for choosing to dine with us at Margaux at JW Marriott Grand Rapids. We're thrilled to hear that you enjoyed our service and cocktails. Your comment about our brunch buffet being limited is noted, and we appreciate your suggestion. We always strive to provide a quality dining experience, and your feedback helps us do just that. We hope to see you again soon for another great experience!
   

   Is this helpful?

   Report
4. A

   Ann

   Grand Rapids

   5 reviews

   5.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite place for brunch on special occasions. Excellent food, quiet enough to enjoy conversation.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hi Ann, thank you so much for your kind words and the fantastic 5-star rating! We're thrilled to hear that Margaux at JW Marriott Grand Rapids is your favorite spot for brunch. We take pride in our food and service, and it's always wonderful to hear when we've hit the mark. We're grateful for your understanding about our quiet atmosphere, and we look forward to serving you again soon!
   

   Is this helpful?

   Report
5. M

   Michael

   Chicago

   38 reviews

   vip
   4.0

   38 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   As always the food and presentation was fantastic. It was busy so the service was considerably slower compared to our past visits. Still this is the best menu in Grand Rapids.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Thanks for visiting us, Michael! We're thrilled to hear that you enjoyed the food and presentation at Margaux at JW Marriott Grand Rapids. We understand that our service was a bit slower during your visit, due to the bustling atmosphere. We're glad you found the overall experience to be a good one and we hope that despite the slower service, you still enjoyed the menu. We look forward to serving you again soon!
   

   Is this helpful?

   Report
6. S

   Sven

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall I would definitely recommend this place for a nice dinner.
   

   Margaux at JW Marriott Grand RapidsResponded on November 11, 2024

   Hello Sven, we're thrilled to hear that you enjoyed your dinner at Margaux at JW Marriott Grand Rapids. Your high ratings for our food and service are truly appreciated! We noticed that you rated us a bit lower on value. We strive to provide the best quality food and experience and we're glad that you felt the value was worth it. We hope to see you again soon for another great dinner!
   

   Is this helpful?

   Report
7. M

   Michael

   Chicago

   38 reviews

   vip
   5.0

   38 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good was fabulous! Best I’ve had in Grand Rapids in a long time! The music is a little weird but overate room is nice. Slow staff for our liking.
   

   Margaux at JW Marriott Grand RapidsResponded on November 5, 2024

   Hello Michael, we're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids! It's always a pleasure to know that our efforts to create a memorable experience are appreciated. We're glad you found our room pleasing, and we're sorry to hear that you found our service a bit slow. We strive to provide the best service and we'll certainly take your feedback into account. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. J

   James

   Indiana

   52 reviews

   vip
   5.0

   52 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Had a very enjoyable business dinner. The wine selection and service was wonderful. Really enjoyed the Caesar salad and crusty, French bread!
   

   Margaux at JW Marriott Grand RapidsResponded on October 30, 2024

   Hello James, we're thrilled to hear that you had a wonderful business dinner at Margaux at JW Marriott Grand Rapids. It's great to know that you enjoyed our wine selection and service. We're glad you loved our Caesar salad and crusty French bread! We strive to provide our guests with an exceptional dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. N

   Nichole

   Northern MI

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jessica was awesome! Old fashions and the ribeye for two were delicious. Oysters were fresh! We celebrated my birthday in style. The ambience and decor were elegant. Restaurant food was great, except the au gratin potatoes. Those were a miss. Asparagus and the chocolate mouse dessert was great. All in all a great evening!
   

   • 
   • 
   • 
   • 
   • 
   • 

   Margaux at JW Marriott Grand RapidsResponded on October 30, 2024

   Hey Nichole. thanks for visiting us! We're thrilled to hear that you enjoyed your experience at Margaux at JW Marriott Grand Rapids. We're glad you loved our ribeye and fresh oysters. Your kind words about our ambiance and decor are greatly appreciated. We're sorry to hear that the au gratin potatoes didn't hit the mark. We appreciate your feedback and will certainly look into this. We're glad that you chose to celebrate your birthday in style and we hope to see you again soon!
   

   Is this helpful?

   Report
10. L

    Lisa

    Grand Rapids

    5 reviews

    1.0

    5 reviews

    Dined on October 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 4

    I have been to Margeaux in the past and had fabulous meals. This time was different. Two at our table ordered the Crab Royale and I had the Roast Chicken A La Grand-Mere. The crab in the Crab Royale was chewy and tough. I love crab and this was unlike anything I've ever had before. I don't know if it was under or over cooked, but definitely not right. The pasta dish it was in was underwhelming, not much to it. The Roast Chicken was also underwhelming. The server was great, as well as the wine and desserts that we had. No plans of returning to this restaurant.
    

    Margaux at JW Marriott Grand RapidsResponded on October 22, 2024

    Hey Lisa, thank you for your feedback. We're sorry to hear that your recent visit didn't meet the high standards you've come to expect from us. We're sorry to hear about your disappointment with the dishes you ordered. We take your comments seriously and will use them to improve. We hope you'll consider giving us another chance in the future.
    

    Is this helpful?

    Report