Mastro's Steakhouse - Beverly Hills

Review summary

1. E

   Elle

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   God where do I start. I simply don't understand how Tilman Fertitta takes amazing restaurants and makes them aggressively mediocre and overpriced. We arrived on time for our reservation and were seated 15 minutes later (strike one, in my book); initially, they tried to seat us, a party of 6, at a 5 top (which looked more like a four top they squeezed extra chairs at). We pointed out a booth for 6 a few feet away which was already cleared and set with plates. Why they didn't just seat us there originally... Whatever. Server takes at least 30 minutes to take our drink and appetizer order. Appetizers come out, one is missing. Sigh, but again: whatever. Then a manager comes over to tell our table that we were being "too loud" (which is insane because the entire restaurant was LOUD and packed, and we could still barely hear each other), and I almost pointed out all of the above but held my tongue. Then one of our party has a cold steak. Truly, I expect a 5 star meal at MASTROS IN BEVERLY HILLS, and, as a former server and hostess who understands what fantastic service looks like, this was abysmal. Don't waste your money here. I'll be going to Steak48 next time I'm looking for a quality steakhouse experience.
   

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2. L

   Lynda

   VIP

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tyler was the best waiter I’ve ever experienced! All the food & drinks were delicious!! Can’t wait to be back.
   

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3. W

   Waseem

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They need to have snd add live music , they will be betet
   

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4. P

   Paul

   VIP

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect Spot on any occasion! Great food, ambience, and service!
   

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5. J

   Joe

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Paid 800 , for the most driest, mac & cheese, and steak ever. I wouldn’t suggest it to anyone for the experience I received. Only thing that was good was the shrimp … Not worth it for a big party …
   

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6. P

   Peter

   VIP

   Los Angeles

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exit waiter and service. Celebrating a birthday and they couldn’t have been nicer to our friend whose birthday it was. Can only recommend this place too highly to anybody who wants to have a great dining experience.
   

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7. A

   Andrea

   VIP

   Orange County

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   By far one of the worst experiences to date at Mastros. Our server was terrible— to the point we had to order multiple drinks at the bar. The bar was out of a wine we paid for- so 30 mins later my husband finally got a glass of wine to enjoy w his then cold steak. There was somehow horseradish chunks in our Cobb salad. We celebrated an anniversary and were not offered and dessert which we always are offered as we celebrate most of our special occasions there. Water was empty the majority of the time and empty wine glasses were left on the table… really terrible overall.
   

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8. D

   David

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   An excellent restaurant we enjoyed for years but this weekend we ordered two New York Strip steaks. My wife's was fine, easy cut and enjoy. Mine was tough, stringy with much gristle to not swallow. They offered another but since the first was not great choose a filet instead. I don't like to complain about anything at a restaurant but this was a $71 steak. Obviously not the $200+ ones but extremely disappointed. The filet was fine. Service was excellent as usual. I'd rule this as a quirk. They adjusted the bill and on the check listed "did not like", subtracted that amount and charged for the lesser price filet. Considering the situation it would have been nice if they just didn't charge for the replacement. We will definitely return to Mastro's but will stick with other entrées.
   

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9. K

   Krystal

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my favorite steakhouse! Everytime I come I am never disappointed. Everything aspect of the experience is outstanding! I never have anything negative to say about Mastro’s, they are PERFECT!!! I always look forward to going back!
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 4

    bad service, waited hours for our food and the bill.
    

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