Mastro's Steakhouse - New York City

Review summary

1. R

   Rosalie

   Greater Boston

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Waiter was very attentive and understood food allergy.
   

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2. K

   Kimberly

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic. Our server Victor made our Thanksgiving dinner experience perfect.
   

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3. M

   Margot

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was our Thanksgiving dinner, so the restaurant was quite busy. We were seated promptly for our 7:30 reservation. We waited 30 minutes to get a menu, and a further 30 minutes for our meal (simple filets and one side), all the while watching other guests being seated after us and receiving their meals before us. Our server was quite apologetic. The restaurant wasn’t staffed appropriately for the number of reservations they were accepting. Despite the service, the food was very good.
   

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4. D

   Debbie

   Orange County

   6 reviews

   vip
   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The worst service we have ever had at this restaurant.
   

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5. I

   Ian

   New York City

   4 reviews

   vip
   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disappointing. Just had Thanksgiving dinner there. The table wasn’t ready which was annoying given their repeated texts to have my full party of 8 there on time — which I did. They sat us downstairs next to the bar where we were serenaded by empty bottles being noisily disposed of the whole night. I had called the restaurant after making the reservation to confirm they were offering a traditional TG meal in addition to their normal menu. I was assured they were. But when we sat down the waiter informed me there was in fact no turkey dinner available. A manager came over and told me that they “never change the menu.” Apparently they failed to inform the employee who answered my call of that policy. No amends were offered nor made — which at this price point is pretty lame. The food we had was adequate. Nothing stood out as excellent. There are much better options for midtown steakhouses, ie Quality Meats and Wolfgang’s. My next 4-figure holiday meal will be enjoyed elsewhere.
   

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6. A

   Ana

   West Palm Beach

   83 reviews

   vip
   5.0

   83 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mastros is one of our old time favorites! No place would’ve been better to spend thanksgiving. The food was wonderful. The service absolutely AMAZING. They had a live singer that made it unforgettable. Very expensive but was totally worth it!!!
   

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7. D

   Deena

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just amazing best birthday ever .. Food was good drinks was great 10/10
   

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8. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best waiter ever!!! Thank you! He took good care of my mom and she felt special. He boxed up my butter cake when I needed to eat it later and it was YUMMY!
   

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9. S

   Shannon

   Naples

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We went to Mastro’s for my daughter’s 16th bday. The waiter was friendly, but he was stretched too thin. Service was friendly but not too-quality. My daughters and I both ordered filet mignon medium. My steak came perfect and her steak was char grilled with zero pink. We sent it back and received a RAW seared steak in return. We decided we just didn’t want it. I shared my steak with her and she was full after having the French onion soup and scalloped potatoes, which were delicious. For a place claiming to be a higher end steak house, they ruined two perfectly good filet mignon. They need to teach the cooks how to properly cook a steak. Although the staff was pleasant and friendly, and the manager was very kind, the experience was ruined for us unfortunately.
   

   Mastro's Steakhouse - New York CityResponded 4 days ago

   Thank you for your feedback, Shannon. We sincerely appreciate you sharing and will be sure that it is relayed and addressed by our team.
   

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10. C

    Charlie

    New York City

    21 reviews

    vip
    5.0

    21 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Mastro’s Steakhouse never fails to impress. The food is consistently flawless, the drinks are top-notch, and the elegant ambiance elevates the entire experience. I absolutely love this place!
    

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