Mastro's Steakhouse - Palm Desert

Review summary

1. M

   Matt

   VIP

   Central Coast

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, incredible food, and a really classy, fun atmosphere. Can’t wait to come back.
   

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2. K

   Kristin

   VIP

   Washington DC

   24 reviews

   5.0

   24 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our dinner was excellent and Kristin was an amazing server. Overall fabulous food and atmosphere. We will be back!
   

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3. J

   Jaime

   VIP

   Palm Springs

   11 reviews

   1.0

   11 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   I booked my wifes Galentines dinner for a group of 7. They had requested Cecil as he has helped us most recently and happy with his service. I have hosted dinners for friend, business partners and my company christmas dinners there. She was told by hostes that checked her in that Cecil was not available and sat them. The server Daniel they had was good. 2 hours later a female manager comes to table and tells a guest of my wife that they needed to pay the bill and check out because they were busy. Valentines weekend ok im sure they were, however the desserts order had just been put in by server. As the desserts were arriving at table another female manager comes and says you guys need to check out. My wife was hosting the dinner and says I am the host of this evening. Why was I not told to close but my guest were. She was embarrassed about the moment made the table feel very uncomfortable. She asked for the General manager and that point the guest were uneasy and wanted to leave the restaurant as the GM came to party and said you dont have leave my apologies as they were in lobby with complimentary drinks like this was handled very poorly by a Fancy steakhouse. The restaurant group should have management retrained especially host at front be more welcoming with guest. Dinning experience was subpar and with our years that we have been going have been tarnished by leadership there at restaurant. Very disappointed and upsetting how my wifes evening turned out by a place we held very high standards. Highly Disappointed. Jaime Garcia Palm Valley Ins.
   

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4. M

   Max

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time the food was perfect as always! Thank You!
   

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5. V

   Victor

   Palm Springs

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   It was our first time there, our server was nowhere to be found, we had to ask other servers to bring us drinks and appetizers. When it was time to get our check to pay cur server Elise took our payment and had us wait 20 min because she stated she forgot she took our payment.
   

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6. a

   alphonso

   San Diego

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was ok except my steak was a little undercooked for my liking towards the center cut of the steak. (Medium well)
   

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7. c

   colleen

   VIP

   Orange County

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked dinner for Valentine’s Day because they did not have a preset menu. We started with cocktails then shared a really nice meal. The servers were pleasant and food brought out when we wanted. They did not rush us on a busy night! It was lovely.
   

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8. N

   Nancy

   VIP

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was some of the best I’ve had in the Palm Springs area. Lemon drop cocktail presentation was special. There was music which made the noise level hard to have conversations. Service & food were both excellent .
   

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9. J

   James

   VIP

   Seattle

   22 reviews

   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Samantha took great care of us her service was top notch. Food was great the cocktails were great and we really enjoyed the live music Can’t wait to go back
   

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10. M

    Maria

    San Diego

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    Such amazing service, menu was written how i requested ❤️
    

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