matchbox Bethesda

Review summary

1. OT

   OpenTable Diner

   Washington DC2 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Everything was fine, just fine. The original location in Chinatown seemed better but it sort of feels like it’s turned into a chain and is headed the direction of TGIFridays
   

   matchbox BethesdaResponded on March 17, 2025

   We appreciate your feedback and understand your concerns about maintaining the unique character of our original location. We're committed to providing a quality dining experience across all our locations. Your comments will be taken into consideration as we continue to grow and evolve. Thank you for your review.
   

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2. V

   Veronica VIP

   Washington DC13 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I like the food and service but it is very loud.
   

   matchbox BethesdaResponded on March 3, 2025

   We're thrilled to hear you enjoyed our food and service! We understand that the noise level can sometimes be high and we're continually working on improving the ambiance of our establishment. Thank you for your feedback!
   

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3. S

   Stephen

   New York City2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The host staff was excellent, both friendly and personable. The food was very good. We had to wait a little bit at first because it was busy but once waiter came, the food service was fast and steady. Would recommend.
   

   matchbox BethesdaResponded on February 20, 2025

   We're glad to hear that you enjoyed your experience with us, particularly our friendly host staff and the quality of our food. We appreciate your patience during busy times and are pleased that you found our service to be fast and steady once attended to. Thank you for your recommendation!
   

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4. e

   elena VIP

   Washington DC1 review

   2.0

   Dined on February 5, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The pizza oven broke and they didn’t mention it when we sat down. The food was so-so. Not a great experience.
   

   matchbox BethesdaResponded on February 15, 2025

   We're sorry to hear about your recent experience. We apologize for any inconvenience caused by the pizza oven issue and we'll strive to communicate better in the future. Your feedback about the food quality is noted and we'll work on improving it. Thank you for your review.
   

   1 person found this helpful

5. J

   Julie

   Washington DC6 reviews

   3.0

   Dined on January 30, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were completely underwhelmed by the service tonight. The waiter came to take our order but didn’t notice we didn’t have menus. He left the menus and finally came back for drink orders. We ordered a bottle of wine which he delivered by dropping on the table in a wine chilled. I guess the wine is self serve here. We ordered our apps and dinner with no problems but the waiter rarely checked on our table and we had to wave him down to get water, drink refills and our check. The restaurant wasn’t that busy. The food is fine but the service needs work.
   

   matchbox BethesdaResponded on February 3, 2025

   We're sorry to hear that your experience with our service didn't meet your expectations. We strive to provide excellent service to all our guests and your feedback is valuable in helping us improve. We'll certainly take your comments into consideration as we work to enhance our customer service. Thank you for bringing this to our attention.
   

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6. R

   Rick VIP

   Washington DC25 reviews

   3.0

   Dined on January 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We have eaten at or ordered out from Matchbox many times, both in Rockville and Bethesda. Generally we have had very good experiences there. This time, however, I ordered the ribeye steak, which was the most expensive item on the menu, and was quite disappointed. The cut of meat I received was stringy and fatty, and even in today's environment when steaks have gotten more expensive, it was not worth the price. I'd stick to items like the baby back ribs, butternut squash salad, or pizza, all of which I've had multiple times on other occasions and found very satisfactory.
   

   matchbox BethesdaResponded on February 3, 2025

   We appreciate your feedback and are sorry to hear that your recent experience with our ribeye steak didn't meet your expectations. We strive to provide high-quality dishes and your comments will be shared with our culinary team for review. We're glad to hear that you've enjoyed our baby back ribs, butternut squash salad, and pizza in the past. Thank you for your continued patronage.
   

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7. J

   John VIP

   Washington DC10 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff here is really nice, highly recommend this place
   

   matchbox BethesdaResponded on January 27, 2025

   We're thrilled to hear that our staff made a positive impression on you. Your recommendation means a lot to us. Thank you for your kind words!
   

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8. E

   Edward

   Washington DC5 reviews

   5.0

   Dined on January 19, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   Great place for kids and easy for larger parties.
   

   matchbox BethesdaResponded on January 27, 2025

   We're thrilled to hear that you found our venue suitable for kids and larger parties. Your positive feedback is greatly appreciated. Thank you for choosing us!
   

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9. C

   Corina

   Washington DC5 reviews

   5.0

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was kind, didn’t rush us, and even joked around a bit. The street corn app and fried chicken sandwich were sooo good. Will definitely come back again for brunch!
   

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10. J

    Jonathan VIP

    Washington DC6 reviews

    2.0

    Dined on November 29, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Food (including specifically the sliders and half chicken) was decent. The big issue was that our server basically disappeared for the rest of the meal after the entrees arrived. We were there celebrating a big birthday. The server brought a scoop of ice cream with a candle, but entrees had still not been cleared and we were never asked if we wanted dessert, which we would have ordered. Service started out fine but once the entrees arrived, that was it.
    

    matchbox BethesdaResponded on December 1, 2024

    We're sorry to hear that your dining experience didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our service in the future. We hope you'll give us another chance to make your experience better.
    

    1 person found this helpful