matchbox Reston

Review summary

1. J

   Jacqueline

   Washington DC10 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The restaurant was empty which was confusing because our waitress wasn’t super attentive. The mini burgers are our go to but they seemed a little neglected.
   

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2. M

   Mary

   Washington DC2 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I honestly don’t know why anybody would go there to eat. Our food was lukewarm when we received it and the breakfast potatoes look like they were cooked a week ago. My husband ordered eggs over easy and they were well done. The ambience I labeled as energetic because of the constant blaring of a fire alarm which they told us to ignore. I don’t appreciate people who write negative reviews and don’t bother to complain at the time. My answer to this is I just won’t go back.
   

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3. M

   Matthew

   Washington DC14 reviews

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot for a business lunch. Good food, very nice setting, great service.
   

   matchbox RestonResponded on February 10, 2025

   We're thrilled to hear that you enjoyed your business lunch at our establishment. Your compliments about our food, setting, and service are greatly appreciated. We look forward to serving you again soon. Brian Rodriguez General Manager Matchbox Reston
   

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4. D

   Dan

   Washington DC2 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Great service. Great server. Nice atmosphere.
   

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5. P

   Patrick

   Washington DC5 reviews

   4.0

   Dined on January 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We visited for the first time, arriving well before the usual rush. Although service was initially slow, the team promptly remedied the wait with a complimentary appetizer—a nice touch. Once it arrived, the pizza was genuinely good, and we left feeling welcomed and satisfied.
   

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6. K

   Ky VIP

   Charleston12 reviews

   2.0

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I’ve dined at Matchbox multiple times, but yesterday’s experience was subpar. I waited over 45 minutes for my food to arrive. It’s was nothing complicated at all and it was not many people in the bar area (kinda slow). The server was kind and pleasant despite the delay. She was also very apologetic. By the time I finally received my food, I had lost my appetite. It may be awhile before I dine at this location again.
   

   • 

   matchbox RestonResponded on December 9, 2024

   We're truly sorry to hear about your recent experience. We strive to provide prompt service, especially when the restaurant isn't busy. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to provide the quality dining experience you've come to expect from us. Brian Rodriguez General Manager Reston Station
   

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7. J

   James

   San Francisco4 reviews

   3.0

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The salmon fillet was heavily salted and the entrees took an hour and ten minutes to be served and that was serving them is a first out fashion
   

   matchbox RestonResponded on December 10, 2024

   We're sorry to hear that your dining experience didn't meet your expectations. We take your feedback about the salmon fillet and the serving time seriously and will use it to improve. Thank you for bringing this to our attention. Brian Rodriguez General Manager Matchbox Reston
   

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8. D

   David

   Alabama2 reviews

   1.0

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Overpriced wine, house wine at $22 glass seemed a bit much. Horrible service at 6:30 pm Saturday night. Barely saw the server, Host told me to go on back to table 24, to which I replied what is table 24? Seemed like a very off night at best.
   

   matchbox RestonResponded on November 20, 2024

   We're sorry to hear about your experience. We strive to provide excellent service and fair pricing, and it seems we fell short during your visit. Your feedback is valuable and will be taken into consideration as we continually work to improve. Thank you for taking the time to share your thoughts.
   

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9. B

   Benjamin

   Washington DC1 review

   5.0

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Staff was efficient and flexible.
   

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10. K

    Kat

    Washington DC2 reviews

    5.0

    Dined on August 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good food. Outside dining. Good location. Excellent spot for listening to bands in plaza.
    

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