Max Tavern - Springfield

Review summary

1. R

   Ruth

   Massachusetts

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent service. Reasonable prices. Excellent ambiance and decor.
   

   Is this helpful?

   Report
2. l

   lisa

   Massachusetts

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   The restaurant today was not busy, but service was extremely slow.
   

   Is this helpful?

   Report
3. B

   Brian

   Greater Boston

   13 reviews

   4.0

   13 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Evening Fish Specials were excellent, steak was tough.
   

   Is this helpful?

   Report
4. M

   Marnie

   New York City

   5 reviews

   4.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Exterior could use an update, but overall a good option in Springfield.
   

   Is this helpful?

   Report
5. P

   Patrick

   Massachusetts

   3 reviews

   2.0

   3 reviews

   Dined on November 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We gave Max's Tavern one more try after a previous "off" experience a couple of years ago. But, alas, disappointment again. Service was lacking even after letting the hostess know that we were celebrating a special birthday; we waited too long for a server upon being seated and subsequently had to chase her down once or twice during the meal. The food was good but could have been hotter. All in all--given the celebratory nature of our visit--we were let down given the general lack of attention and care. And with guests from Boston and Manhattan who have regular access to great restaurants, we hoped Max's could do better. With a few other choices in downtown Springfield, Max's Tavern will not be at the top of our list in the future.
   

   Is this helpful?

   Report
6. g

   glenn

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service in an elegant atmosphere. Highly recommend.
   

   Is this helpful?

   Report
7. D

   Deborah

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Staff very professional. Food - above average selection and preparation. We stopped for happy hour before the candlelight show. Had a dozen oysters at a “buck a shuck”. Tasty, good sized oysters, but too much broken shell. After show we came back for dinner. Of course we’re very hungry now! Waitress said she’d be right back with some bread for us. By the time we received the bread, our dinner was served before we could even reach for the bread. Bad timing there. Staff seemed very busy and stressed as if it were an extremely busy night, but there were a LOT of empty tables. I got the chicken Parmesan, it was ok, not great, my husband got the shrimp farfalle, he said it was good. We would definitely go back for happy hour, dinner not so sure.
   

   Is this helpful?

   Report
8. E

   Erin

   New York City

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We celebrated our anniversary there last night and it was phenomenal. The food was outstanding. Our server was fantastic. I cannot say enough about how great our experience was last night.
   

   Is this helpful?

   Report
9. M

   Melissa

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Used to be so much better. the drinks were good the food was just ok. I was disappointed with the experience.
   

   Max Tavern - SpringfieldResponded 7 days ago

   Hello Melissa, I am sorry to hear that your recent visit to Max Tavern didn't meet your expectations. We strive to provide top-notch food and drinks, so I am sorry to hear that we fell short. Your feedback is important to us and we'll certainly take it into consideration as we continuously work to improve our services. I hope to have the opportunity to serve you again and provide a better experience. Please feel free to reach out directly to myself and I will ensure your next visit exceeds your expectations. Best Regards, John Thomas 413.746.6299 jthomas@maxtavern
   

   Is this helpful?

   Report
10. R

    Robert

    VIP

    Coastal Georgia

    26 reviews

    2.0

    26 reviews

    Dined on November 20, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 5

    Steak was ordered MR, came MW. We ordered an iceburge wedge, wasn't sure if it was on the menu or not (I used to be) regardless the waiter obliged and a romain lettuce thing showed up, underdressed and under inspired. It was awful.
    

    Max Tavern - SpringfieldResponded on November 21, 2024

    Dear Robert Thank you for taking the time to share your feedback with us. I’m sorry to hear that your steak was not cooked to your preference and that the wedge did not meet your expectations. We strive for high standards in food quality and service, and it’s clear we missed the mark during your visit. Your comments are valuable, and I will be sure to address these issues with our kitchen and service team to ensure we exceed expectations. I appreciate your input and hope you’ll consider giving us another chance to provide you with the dining experience we aim for. Please feel free to contact me directly and I will be happy to arrange a better dining experience for you at the time of your choosing. Thank you again for your feedback. Best regards, John Thomas Owner | Partner Max’s Tavern
    

    Is this helpful?

    Report