Med Grill

Review summary

1. B

   Becky

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good but it took forever for the server to come back after dropping off the bill a good 15 minutes.
   

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2. L

   Laura

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time at Med Grill. Great menu and food consistently good. Staff and the ambience wonderful.
   

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3. D

   Doreen

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Every bite delicious. Noise level not great for old folks like us!!!
   

   Med GrillResponded 2 days ago

   Hello Doreen, thank you for your candid review. We are delighted to hear that you enjoyed every bite of your meal! We understand the importance of providing our guests with a comfortable dining experience and we sincerely apologize that the noise levels detracted from your visit. We are investigating ways to mitigate this issue and appreciate your patience as we work towards improving our guest's experiences! We look forward to welcoming you back again soon.
   

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4. V

   Valerie

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   A great place to eat excellent food. But very noisy! Otherwise the ambience is wonderful! If you can handle the noise you will enjoy a great dining experience.
   

   Med GrillResponded 2 days ago

   Hello Valerie, thank you for your thoughtful review. We are so glad you enjoyed the food and ambience while dining with us. We sincerely apologize for the uncomfortable noise levels during your visit, thank you for bringing this to our attention. We appreciate your patience and understanding as we investigate ways to mitigate this issue. We look forward to hosting you again for another delicious meal!
   

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5. W

   Wayne

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As always and first class well served meal in great surroundings - definitely our restaurant of choice in Victoria
   

   Med GrillResponded 2 days ago

   Hello Wayne, thank you for your glowing review. It is an honor to be your restaurant of choice in Victoria. We are thrilled you consistently enjoy our exceptional dishes, service, and atmosphere. Your continued patronage and support mean the world to us. We look forward to welcoming you back for another first-class experience soon!
   

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6. l

   leslie

   Vancouver

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tuscan table menu was great, my wife loved it. My choice was short rib sandwich with gravy dip and fries, to die for!
   

   Med GrillResponded on December 2, 2024

   Hello Leslie, thank you for your perfect review. We are so glad that your wife enjoyed our Tuscan Table menu and that you loved your Short Rib Beef Dip, those are both great choices! Your kind words mean a lot to us, and we will be sure to pass them on to our culinary team. We look forward to welcoming you back for another wonderful meal soon.
   

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7. F

   Fran

   Vancouver

   6 reviews

   vip
   3.0

   6 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Noice level way too high. Hard to have a conversation at the table. Parking sucks. Food and service good.
   

   Med GrillResponded on December 2, 2024

   Hello Fran, thank you for taking the time to share your experience. While we are glad to hear you enjoyed the food and service, we sincerely apologize that the noise levels and parking detracted from your experience. We are continuously exploring ways to improve the atmosphere and guest experience and we appreciate you sharing your feedback with us. We hope to welcome you back for a more satisfactory visit soon!
   

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8. S

   Sue

   Vancouver

   1 review

   4.0

   1 review

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As usual our experience did not disappoint - our server respectfully allowed us to catch up before ordering and provided exemplary service throughout - which is both expected and also always, always gratefully appreciated. I indulged my inner child and ordered Med Bread for the first time in decades; in retrospect I’m embarrassed that I haven’t freely admitted to my love of this delicious staple! Our selections were as delicious and plentiful as expected, and the relaxed opportunity to work our way through the delicious table before us was much appreciated- we did our absolute best but had to admit defeat and request a takeout box in the end. I love the hospitality of this place and that I can count on them for a consistently amazing experience - thank you!
   

   Med GrillResponded on December 2, 2024

   Hello Sue, thank you for your outstanding review. We are so happy to hear that your visit was perfect. From the opportunity to catch up with friends to enjoying the nostalgic delight of our Med Bread, it sounds like your experience was full of great moments and we are honored to have been a part of them. Thank you for your wonderful feedback on the service and the quality of the meal—we love being your go-to spot for consistently amazing experiences! We are looking forward to serving you again soon.
   

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9. D

   Denise

   Vancouver

   14 reviews

   vip
   5.0

   14 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent as always. Love this place. Food and service terrific. See you next time.
   

   Med GrillResponded on November 25, 2024

   Hello, thank you for your wonderful review. It’s always a pleasure to hear from guests who consistently enjoy their visits with us. We are thrilled to know that both our food and service hit the mark for you. Your kind words truly motivate our team to continue delivering the best experience possible. We are looking forward to welcoming you back soon—see you next time!
   

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10. B

    Brett

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Three people at our table were coeliac and needed to eat gluten-free. I eat here all the time. Our server took our order. But every time food came it was a different person bringing the food to our table. One person had ordered the asiago GF med bread with the gluten-free chicken and rice soup. She was given the wrong food. She was brought the gluten mushroom soup with a big piece of gluten focaccia bread. It was not our server that was bringing out the food. Thank goodness this was caught by me or else my guest would’ve been very sick. Why isn’t our server bringing out our food as they knew we were a celiac table. The other servers were not aware. We must of had 4 different people being food to our table. When we ask for something they would say sorry I’m not your server; then why are you at my table? I’ve never experienced that before. 
    

    Med GrillResponded on November 25, 2024

    Hello Brett, thank you for bringing this to our attention. We sincerely apologize for the mix-up with your dishes. At Med Grill, we have a team approach where food runners and support staff assist servers in delivering food to ensure that everything arrives promptly and efficiently. While this system is designed to enhance your dining experience, we recognize that it fell short in this instance. The mix-up should not have happened, and we sincerely apologize for the oversight. Your feedback highlights an area where we can improve and we are reviewing this situation with our team to prevent such issues in the future. Thank you for bringing this to our attention. We hope to have the chance to restore your trust during your next visit.
    

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