Medicine at The Crown

Review summary

1. S

   Steve

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic food and service. First of all great pub, great atmosphere. We called ahead as we noticed our vouchers were out of date by a week but they were happy to honour it and we were so thankful. Incredible food and great service, will definitely be back soon
   

   Is this helpful?

   Report
2. H

   Holly

   Birmingham

   2 reviews

   3.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   After having Sunday lunch multiple times I thought I’d try the normal menu with a friend, unfortunately this fell short of the mark. The fries were cold when they were bought out and the burger was only what I can describe as average. The service by the staff was very good though and they’re a credit to The Crown. Drinks prices were good and the drinks service was fast
   

   Medicine at The CrownResponded on December 17, 2024

   Hi Holly, I am so sorry, you were disappointed with your last visit to The Crown. I will investigate why we did not rectify the cold chips on check back and i will pass on your comments to the kitchen team, to look at improvements that can be made. We appreciate you taking the time to share your experience and hope to see you return for Sunday Lunch very soon. We wish you a very Merry Christmas. Medicine
   

   Is this helpful?

   Report
3. R

   Rebecca

   Devon

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday lunch and really friendly staff. Will definately be coming back.
   

   Medicine at The CrownResponded on December 17, 2024

   Hi Rebecca, Thank you for your amazing review. \We look forward to your return. Have a vey Merry Christmas. Medicine
   

   Is this helpful?

   Report
4. M

   Mark

   Birmingham

   1 review

   2.0

   1 review

   Dined on November 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and welcoming friendly staff. However, our table was booked for 5 people which included my 13 year old daughter. We were told we had to leave before 9pm by door staff, a rule which was not highlighted on the website or known by other staff. Basically we missed out on dessert. Still. This little mess up hasn’t put us off and we will be back as the food and serving staff made the visit.
   

   Medicine at The CrownResponded on December 17, 2024

   Hi Mark, Thank you for your amazing review. We definitely take on board your comments. We are updating our website as we speak, and we will ensure that we make this much clearer and on opentable. We look forward to you and your family returning very soon. Merry Christmas. Medicine
   

   Is this helpful?

   Report
5. G

   Gemma

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the meal, my only gripe is the discretionary service charge not being overly highlighted on the receipt amongst the order. You eye is naturally drawn directly to the total and the charge doesn't stand out. I want to see a choice of whether I want to pay the charge and not have it automatically added to the total. Ideally 2 totals should be given, one with, one without the charge.
   

   Medicine at The CrownResponded on December 17, 2024

   Hi Gemma, Thank you for for the 5 star review, we are thrilled you had a great experience at The Crown. I will be passing on your comments to the Management team, as it is company policy that every waiter does confirm with our guest that they are happy to pay the service charge. I will ensure we revisit this in our team training, so it does not happen again. We hope to see you back very soon. Merry Christmas. Medicine
   

   Is this helpful?

   Report
6. R

   Richard

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, food. Excellent service. The staffs we quick
   

   Medicine at The CrownResponded on December 17, 2024

   Hi Richard, Thank you for taking the time to give us an amazing review. Really appreciated and we look forward to your return. Merry Christmas Medicine
   

   Is this helpful?

   Report
7. K

   Keely

   London

   2 reviews

   3.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   My husband and I visited sunday 27th at 4.30pm with our 3 year old. The sunday dinner was shocking. It came too quickly, therefore we suspected it wasnt fresh. The potatoes had been reheated and the meat was clearly from a cheap joint. My daughters chicken was dry. With all this said, we did eat it and no we didnt comment at the time when the waiter asked if everything was ok. We were hungry and we ate it. The freshest thing on our plate was the vegetables. For £20 per adult, the dinner was VERY disappointing and i will not be recommending.
   

   Medicine at The CrownResponded on November 14, 2024

   Hi Keely, We are very sorry to hear you were disappointed with your Sunday Lunch in the 27th. The team of Chefs freshly prepare all lunches, the reason yours arrived quickly, we had a large party of 20 around the same time .We served your table first, to prevent a longer wait with a small child. We check back on all tables to ensure everything is satisfactory and we would happily address and rectify any issues if we had been made aware at the time. We do hope you will reconsider your decision and return to us in the future. Regards Medicine
   

   Is this helpful?

   Report
8. M

   Michael

   Staffordshire

   2 reviews

   4.0

   2 reviews

   Dined on October 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This a great example of a English pub. Plenty of room and there different dining areas which are themed. Food is as described and well presented. Simple food done well. Staff are attentive and friendly.
   

   Medicine at The CrownResponded on November 14, 2024

   Hi Michael, Thank you for your great feedback. I will paas on your kind comments to the team and we look forward to your return very soon. Regards Medicine
   

   Is this helpful?

   Report
9. I

   Ian

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday lunch , amazing service and food . Lots of food and great selection . Will be going again soon
   

   Medicine at The CrownResponded on November 14, 2024

   Hi Ian, Thank you for your amazing review. Really appreciate you taking the time. We look forward to your next visit. Regards Medicine
   

   Is this helpful?

   Report
10. S

    Sophia

    Birmingham

    1 review

    4.0

    1 review

    Dined on October 5, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Beautiful pub and lovely food . Took a while to get served . We ordered vegan pizza and a vegetarian cane out .was sorted promptly tbf but a bit annoying . Food did arrive in good time though . Would come back but I think you need more staff on if a busy weekend . Thank you
    

    Medicine at The CrownResponded on November 14, 2024

    Hi Sophia, Thank you for taking the time to review your visit. I am sorry there was a misunderstanding with the vegan option. We have reviewed our ordering procedure to ensure this does not happen in the future. However, i am pleased this did not spoil your experience and you will be returning in the future. We look forward to your return. Regards Medicine
    

    Is this helpful?

    Report