Mertens Prime

Review summary

1. OT

   OpenTable Diner

   Indiana2 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The cocktails were fantastic. The food was just “ok” for the price. I ordered the steak sandwich and was disappointed in the quantity of meat vs the amount of bread there was. The atmosphere was unique and our service was fabulous. They were launching a new menu, so I’m sure they were just ironing out a few kinks.
   

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2. OT

   OpenTable Diner

   Chicago3 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great choice for dinner! The duck was crispy and flavorful, and the bone marrow was rich and delicious. Vega was friendly and attentive. I’ll definitely be back!
   

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3. D

   Dave

   Grand Rapids1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were amazing and the staff way knowledgeable on the menu. The drinks were excellent. Our food was delicious. My wife had the Orange glazed Salmon and Broccolini. I had the Ribeye it was seasoned and cooked perfectly. The restaurant has the unique history being and old hotel and the floor is beautiful and you can tell how original. We will be back and can’t wait for rooftop season.
   

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4. K

   Kevin

   Grand Rapids1 review

   2.0

   Dined on February 21, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Was really excited to finally try Mertens. And after a friend couple had poor service on Valentine’s Day we still kept our date. Also read many poor reviews. It was just as poor. Hostess was not friendly. They were out of many items on menu. Very slow service for almost empty restaurant. Really bummed.
   

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5. L

   Lisa

   Chicago4 reviews

   1.0

   Dined on February 21, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was our first time and we won’t return. The service was EXTREMELY slow. We ordered an appetizer and then were told the kitchen didn’t prep it from last night so it wasn’t available. We ordered dinner and two items we ordered were not available and the server had to come back and tell us. We were charged for sauce the waitress suggested for our appetizer. There was an 18% gratuity already added to the bill for 5 people?!? The food was average at best. WAY WAY overpriced for the service, food, portions and overall experience. We would not return nor suggest this restaurant to anyone else. There was no manager in sight to address any concerns.
   

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6. K

   Kara

   Grand Rapids1 review

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Was a disappointing experience. We waited for a long time before we were greeted by a server. The bartender was busy chatting while we waited for our drinks. The food was cold and overpriced. Our waiter was friendly but inexperienced. I don’t plan to go back.
   

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7. L

   Leia

   Chicago1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Worst restaurant I’ve been to in years. The apps were disgusting and the audacity to charge $67 for that “steak” is a joke. Even the server seemed disappointed in his own restaurant.
   

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8. A

   Audra

   Detroit2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious filet mignon, melts in your mouth! Our server was very sweet and attentive!
   

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9. S

   Sami

   Grand Rapids1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Not the best. 250 on dinner and drinks - both steaks were not cooked to the temperature requested. Everything came out cold and looked very unappealing. I’ve never wrote a review in my life, but do yourself a favor and spend the money elsewhere. After the experience we had, I felt obligated to steer people away.
   

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10. D

    Deborah

    Grand Rapids1 review

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went last night for my 58th birthday. Having dinner here had been a bucket list restaurant to try and it did not disappoint. Our server Jala was extraordinary! She was so knowledgable, friendly and delightful to interact with. The food was outstanding. The shrimp beignets and my salmon had so much flavor and cooked perfectly. We really enjoyed trying the absinthe service and the tableside bananas foster was the perfect ending to the evening. We never felt rushed and it definitely felt like an event. It was a lovely evening!
    

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