Metropole @ 21c Museum Hotel

Review summary

1. B

   BJ

   Cincinnati

   14 reviews

   vip
   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service, food, atmosphere outstanding as always. Consistantly great!
   

   Metropole @ 21c Museum HotelResponded 2 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food, service, and atmosphere at Metropole @ 21c Museum Hotel. It's always a pleasure to serve you and we're honored to be consistently great for you! We look forward to welcoming you back soon for another outstanding experience.
   

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2. N

   Nancy

   New Mexico

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From hostess to wait staff to cocktails and then an absolutely delicious and delightful dinner, we loved it all.
   

   Metropole @ 21c Museum HotelResponded 6 days ago

   Thank you so much Nancy, for taking the time to leave us feedback. We are delighted to have been able to provide you with an all-around experience. We really do appreciate your patronage and the energy that you and guests brought to the dining room this weekend. The kitchen sends their regards and thanks you for your kind words. We hope to see you again soon!
   

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3. A

   Abel

   Las Vegas

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Killed it. My husband and I came in to play gourmand for my birthday and Metropole met/exceeded our expectations in every way. Would recommend! The STAFF: were amazing. Warm, professional, knew the menu inside and out and really added the personal touches that make a restaurant meal an Experience. The FOOD: nothing but bangers from start to finish. I have to rave here. The marrow butter served with the bread was silky and fluffy to a degree I have never before encountered. The steak tartare, salmon & crispy rice, and oyster starters were all excellent, but…. The OCTOPUS. My god. If you like octopus you must not skip this rendition. Hands down the most tender I’ve ever had it, and glorious with the nduja topping. The Caesar salad is lovely. bright and fresh, and the menu descriptor of “lots of cheese” is very accurate. My husband ordered the featured entree, an 8oz duck breast with cauliflower purée and a cranberry compote, and I had the market fish entree off the menu (black cod). Both of our proteins were beautifully tender and all the components of the dishes worked extremely well together. The bright and offbeat take on beurre blanc really set off the black cod, and despite being stuffed almost beyond capacity, I couldn’t help but finish the fish. We had to take our cabbage, carrots, and amazing birthday dessert to go, because our mouths were bigger than our stomachs, but they all traveled well and we devoured them at our hotel later in the night. The DRINKS: wonderful! I rib my husband constantly for his affinity for Malört, but this place had a cocktail that made me rethink that mindset. The Aries Rising was truly a fresh take on an Aperol Spritz and I loved it. Ask about the secret menu!
   

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   Metropole @ 21c Museum HotelResponded 4 days ago

   This feedback is impeccable. So thorough and holistic! We are grateful that you chose us for your food adventure, that the staff was able to elevate the dining experience for you, that the food impressed and that the drinks complemented the above. We can't thank you enough for the amount of detail you have included here, your patronage and your praise. It is obvious that the joie de vivre is strong with you and your husband, and you are most welcome back to Metropole anytime. A profound thanks to you from the staff, kitchen and management team here at Metropole @ 21c!
   

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4. M

   Miguel

   Cincinnati

   16 reviews

   vip
   5.0

   16 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic experience. Service was “en pointe”… attentive, timely, cordial and unobtrusive. We had the octopus appetizer and the black codfish as the main course. Both dishes were perfectly balanced and delectable. A great experience.
   

   Metropole @ 21c Museum HotelResponded on November 14, 2024

   Thank you Miguel for the thorough feedback. We are grateful that you took the time to detail your experience, with the food and the service. We are happy that we hit the mark for you and appreciative of your support. We look forward to welcoming you back soon for another delightful dining experience. Best wishes, The Management Team
   

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5. B

   Brad

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, wonderful, interesting food, and good drinks. Thoroughly enjoyable venue.
   

   Metropole @ 21c Museum HotelResponded on November 2, 2024

   Thanks for the feedback! We are happy to hear that you enjoyed your service, drink, food and the venue. We strive to make every visit enjoyable, and your kind words mean a lot to us. We will be rolling out a new seasonable cocktail menu in the upcoming weeks, if you fancy coming back to see us soon. We look forward to welcoming you back and thank you again for your feedback.
   

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6. d

   doug

   Cincinnati

   7 reviews

   2.0

   7 reviews

   Dined on October 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Ambience and vibe was a bit sterile. The food was marginal but very overpriced. The wait staff was mediocre and not very friendly and kept us waiting forever for dessert when the entire restaurant was empty. The scallops and beets were the only exceptional dishes but again overpriced. The complimentary ice cream cookie for a birthday celebration was unusually tiny like the size of an Oreo cookie. Very embarrassing. Unfortunately, we all agreed that the dining experience was underwhelming and will probably not be returning.
   

   Metropole @ 21c Museum HotelResponded on October 25, 2024

   We're sorry to hear that your experience at Metropole @ 21c Museum Hotel didn't meet your expectations. We are also disappointed to hear that our complimentary offering to celebrate the birthday at the table was perceived as embarrassing. We try to make guests feel special by providing a free birthday dessert, and we apologize that that was not the feeling our complimentary offering inspired. We appreciate your feedback on our ambiance, vibe, and food quality and value. We are always striving to provide a unique and enjoyable dining experience for our guests, so we will certainly address some of these comments internally. Thank you again for leaving detailed feedback and our apologies for not meeting the mark for you. Best regards, The Management Team
   

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7. M

   Michael

   Cincinnati

   2 reviews

   3.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Limited menu choices. Unimaginative and average menu items. Overpriced. Terrific service. Disappointing ambiance.
   

   Metropole @ 21c Museum HotelResponded on October 25, 2024

   Thanks for the review! We are glad to hear that you found our service terrific but are disappointed we could not deliver with our menu and ambiance. We are constantly looking for ways to improve and your feedback helps us to do so. We will be introducing some menu changes as the season changes and would love to have the opportunity to serve you again. Thank you again for taking the time to detail your experience!
   

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8. E

   Emily

   Cincinnati

   7 reviews

   5.0

   7 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service. Food was amazing. I had the baby kale salad and scallops, he had the burger. We shared the panna cotta for dessert - so yummy. Overall a wonderful experience.
   

   Metropole @ 21c Museum HotelResponded on October 24, 2024

   Hi Emily, We're happy to hear that you had a wonderful experience at Metropole @ 21c Museum Hotel! It's fantastic to know that you enjoyed our service and food offerings. Your kind words mean a lot to us and we look forward to serving you again soon. Best wishes, The Management Team
   

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9. j

   julia

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Extremely salty food, the drinks were tasty though.
   

   Metropole @ 21c Museum HotelResponded 4 days ago

   Thanks for visiting us for lunch at Metropole @ 21c Museum Hotel. We're sorry to hear that our food didn't meet your expectations. We strive to provide a balanced and flavorful experience for all our guests, and we're disappointed that we fell short this time. Your feedback is valuable to us and will be referred to our kitchen immediately. We are glad we could deliver on beverages for you. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. D

    Donna

    Charlotte

    33 reviews

    3.0

    33 reviews

    Dined on October 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4

    The breakfast service team was slow and disinterested in the customers. Bagel with Salmon Mousse should be with real salmon.
    

    Metropole @ 21c Museum HotelResponded 6 days ago

    Thank you for taking the time to share your experience and provide some feedback regarding areas of improvement for us here at Metropole. We appreciate your suggestion and sincerely apologize for the speed and demeanor of the staff. We would love another opportunity to impress you if you are even in the neighborhood again. Apologies for not meeting the mark and thank you for giving us a try.
    

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