Mexican Sugar Montrose - Regent Square

Mexican Sugar Montrose - Regent Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Myrla VIP

   Houston1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great! Already planning my next lunch!
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Thank you so much for your wonderful review, Myrla! We're thrilled to hear that you enjoyed both our food and service and we're delighted that you're planning your next lunch with us already. We look forward to serving you again soon! Best regards, Mexican Sugar Regent Square Management Team
   

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2. B

   Brennan VIP

   Houston11 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   This is a good spot, the service is exceptional and staff is friendly. Overall it wasn't my favorite for texmex, I prefer some of the other Houston icons. But again good spot.
   

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3. R

   Roxanna

   Houston1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Very good experience I would come back again very nice
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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4. M

   Maidie VIP

   Houston60 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Loved the shrimp, avocado and lime salad! The chips and salsa are among my favorite in Houston! Great skinny margs too!
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you so much for taking the time to share this with us. I’m really sorry to hear about the service you received on Saturday night. You're absolutely right: long waits for drinks and an overwhelmed server are not acceptable, and that should’ve been better managed by our leadership team on the floor. We missed the mark, and I appreciate you pointing it out so directly. I’m especially grateful that you still believe in us enough to plan a return visit with a group on June 3. Please reach out to me when you return at Jared.escalante@mexicansugarcocina(.com) as I would love to make sure you have a great experience.
   

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5. A

   Arfonzo

   Houston5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience here was AMAZING and it's my second time here and I can't wait to go back again. The staff (Andrea) our server was AWESOME. The Manager came by and checked on us and I love this place.
   

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6. V

   Varun

   Houston3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambience, tasty food, and very attentive service.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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7. M

   Marlene

   Houston5 reviews

   3.0

   Dined on May 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   It was my first time coming here and got a bad first impression. The food was good and the over all prices are reasonable. But the service was horrible. It wasn’t even busy and the waitress took a while to finally come to our table and then only came back twice after having to waive her down..
   

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   Mexican Sugar Montrose - Regent SquareResponded 7 days ago

   Thank you for sharing your feedback. While I’m glad to hear you enjoyed the food and found the pricing reasonable, I’m truly sorry that the service did not meet your expectations—especially on your first visit. That’s certainly not the impression we aim to leave, and I understand how frustrating it must have been to feel overlooked. I’d really appreciate the opportunity to make this right and show you the level of hospitality we’re known for. If you’re open to it, please feel free to reach out to me directly using the contact info in my signature. Thank you again for bringing this to our attention—we’ll be addressing this with our team.
   

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8. R

   Ravi

   Houston2 reviews

   5.0

   Dined on May 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our night out. Edith did a great service helping my date get the meal she wanted. I would recommend both this restaurant and Edith.
   

   Mexican Sugar Montrose - Regent SquareResponded 7 days ago

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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9. W

   William VIP

   Charlotte1 review

   3.0

   Dined on May 25, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Hostess was very confused and chose the wrong reservation when we entered so we ended up with the wrong table, but that was cleared up by the manager. The restaurant is EXTREMELY loud so recommend a seat outside if you want to hear your fellow dining mates. Food overall was very good, drinks were brilliantly presented and tasty
   

   Mexican Sugar Montrose - Regent SquareResponded 7 days ago

   Thank you for taking the time to share your experience with us. I’m glad to hear that our manager was able to quickly resolve the reservation mix-up, and that you enjoyed the food and drinks—especially the presentation! I truly appreciate your feedback about the noise level inside the restaurant. It’s something we’re actively looking into as we want all of our guests to feel comfortable and able to enjoy their conversations. In the meantime, your recommendation for patio seating is a great one. We hope to welcome you back soon and deliver an even better experience.
   

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10. C

    Chad VIP

    Houston27 reviews

    1.0

    Dined on May 25, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Waited 1 hour for food and finally just left. Staff was dismissive at best. Definitely not worth the hype.
    

    Mexican Sugar Montrose - Regent SquareResponded 7 days ago

    I’m truly sorry to hear about your recent experience. Waiting that long for food and feeling dismissed by our staff is absolutely not the standard we hold ourselves to. We clearly fell short, and I appreciate you bringing this to our attention. I’d love the opportunity to connect with you directly and make things right. If you’re open to it, please feel free to reach out to me at the number in my signature. Thank you again for your feedback—it helps us improve, and we take it seriously.
    

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