Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mario

   Dallas8 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great time Luis was amazing and helpful so was our hostesses considering it was Mother’s Day! I just don’t understand why we had to eat a skirt steak with a plastic fork. Or any of our food for that matter. But all in all always love the food!
   

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2. D

   Dania

   Dallas4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was the perfect place to spend Mother’s Day! The food came out absolutely delicious, I leave no NOTES!! Steak was nice and tender. Street corn was amazing, have yuca fries instead of regular fries… best idea!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for visiting us, Dania! We're thrilled to hear that you enjoyed your Mother's Day meal at Mexican Sugar - Uptown Dallas. It's wonderful to know that our steak and street corn were to your liking and that you found our yuca fries and other dishes to be a better choice. We strive to provide our customers with the best dining experience and your feedback helps us do just that. We look forward to welcoming you back soon for another memorable meal!
   

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3. I

   Isabel

   Dallas2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recently went for Mother’s Day and absolutely loved our experience. Will always recommend and come back!
   

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4. G

   Glenda

   Nashville9 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Location was nice and clean. Service was very slow. We had to request for refills or tea, chips and salsa. Waiter didn’t come on his own, we had to summon him over.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hey Glenda, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our location and cleanliness. We're sorry to hear about the slow service you experienced. We always aim to provide prompt and efficient service to our guests, and we regret that we fell short during your visit. We will certainly address this issue with our team to ensure better service in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team at Mexican Sugar - Uptown Dallas
   

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5. J

   Joycelyn

   Dallas6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The ambience is very inviting would go back for that and drinks. The brunch was just okay. I ordered the brunch tacos with barbacoa sub for the meat and it lacked flavor. Would go back and give something else a try.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hi Joycelyn, We're glad to hear that you enjoyed the ambiance and drinks at Mexican Sugar - Uptown Dallas. It's wonderful to know that you found our service satisfactory and the brunch hit the mark. We're sorry to hear that some of our brunch dishes didn't meet your expectations. Your feedback is invaluable and we will certainly take it into consideration as we continuously strive to improve our menu offerings. We look forward to welcoming you back and giving you a better experience next time. Best, The Management Team
   

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6. N

   Nina VIP

   Dallas7 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I had a reservation for a party of six at the uptown location and arrived about 15 minutes early. Since three members of our group hadn’t arrived yet, we couldn’t be seated, so I waited at the bar. The female bartender was friendly, and I ordered my usual Grandioso Margarita—which I always enjoy, it’s $16. I closed out my tab right away, anticipating that my group might show up at any moment. While I was waiting and minding my business, a male bartender came over and was a little chatty. Shortly after, one of my friends arrived, and I ordered her a Hibiscus Margarita. I asked him to close out the tab again, but when the credit card terminal came out, it showed a total of $44. I explained that I had already paid for my drink, so he adjusted the bill—though even then, the final amount was around $11, which still didn’t add up. Just odd all around. Once we were seated, our experience didn’t improve much. Our server seemed rushed and disengaged. Every time we had a question or wanted to order more drinks, she walked away too quickly for us to say anything. She did let us know that the kitchen was running behind, she said: “just wanted to let you all know the kitchen is running behind so you’re going to have to wait for your food”, which wasn’t an issue for us since we weren’t in a hurry. I ordered the arepa appetizer, which came with four pieces. They were quite good, and I had only eaten two, planning to take the rest home. Unfortunately, before I could say anything, the server came by near the end of our meal and cleared the plate without asking if we were finished. Overall, I had a disappointing experience at this location. Between the billing confusion at the bar and the rushed, inattentive service at the table, it didn’t live up to the standards I expected.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one. Feel free to call the restaurant and ask for me so we can a quick conversation over your experience and how we can make things for on your next visit.
   

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7. C

   Carol

   Dallas3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   If you are looking for a romantic dinner this is NOT the place. Overall it was loud and lots of people moving around. We had a reservation but had to wait 30 minutes anyway before being seated. The music and crowd was so loud, the waitstaff could not hear us. The food was not outstanding but very overpriced for the value received. Overall we will not dine here again.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one.
   

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8. J

   Jennifer

   Dallas1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great Mother’s Day dinner here, the staff was friendly and the food was hot and delicious. The drinks were very good as well, overall great experience and you can’t beat the city views!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for the feedback, Jennifer! We're thrilled to hear that you had a great Mother's Day dinner with us. It's wonderful to know that our staff made you feel welcome and that you enjoyed the food and drinks. We're also glad that you appreciated the city views! Your kind words mean a lot to us and we can't wait to welcome you back to Mexican Sugar - Uptown Dallas soon. Best, The Management Team
   

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9. J

   Jenifer

   Dallas1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We went for the first time to celebrate our friends birthday. The food and drinks were delicious, it’s such a cute restaurant!! Our only complain is that our server disappeared at the end when we were done eating. we were waiting for a really long time and he was nowhere in sight. they were supposed to bring our friend a dessert and sing happy birthday to her, but after waiting for a long time we decided to go ask someone for help so we could just get our check and leave.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hey Jenifer, Thank you for choosing Mexican Sugar - Uptown Dallas for your friends birthday celebration. We're thrilled to hear that you enjoyed our food and drinks. We're sorry to hear about the delay in serving your friend's dessert. We strive to provide excellent service and your feedback helps us improve. We hope you'll give us another chance to make your next visit a perfect 5-star experience. Best regards, Mexican Sugar - Uptown Dallas Management Team
   

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10. E

    Enzo VIP

    Houston1 review

    1.0

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Staff was inattentive and rude. Avoid this place at all costs.
    

    Mexican Sugar - Uptown DallasResponded 3 days ago

    Thanks for the feedback, Enzo. We're really sorry to hear about your experience at Mexican Sugar - Uptown Dallas. We strive to provide top-notch service and it's clear we fell short during your visit. Your feedback is valuable to us and we'll certainly use it to improve. We hope you'll give us another chance in the future to show you the kind of service we're truly proud of. Best, The Management Team
    

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