Mexican Sugar - Uptown Dallas

Review summary

1. y

   yolanda

   Dallas

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   overbooked reservations cold at bar because they sat ppl on the patio
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for the feedback, yolanda! We're sorry to hear that your experience at Mexican Sugar - Uptown Dallas didn't meet your expectations. We apologize for the inconvenience caused by the overbooking and the delay in service due to the cold bar. Your comments will definitely help us improve our service. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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2. G

   Gabriela

   VIP

   Dallas

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor customer service by wait staff and hostess. Not impressed. Food was ok.
   

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3. D

   Denise

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the upbeat atmosphere! Shrimp tacos were delicious.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hey Denise, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our upbeat atmosphere and that you found our shrimp tacos to be delicious. Your kind words mean a lot to us. We strive to provide the best service and food to our guests, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back to Mexican Sugar - Uptown Dallas soon! Best wishes, The Management Team
   

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4. C

   Chad

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was energetic but still quite enough for intimate conversations. Be sure to check out the happy hour margaritas the Skinny marg was full of flavor. You can’t go wrong with the Lobster Fondido for wonderful shareable appetizer. The enchiladas are delicious with a delightful combination of spices, top those off with an order of fresh, tasty churros for a perfect pairing. Oh I can’t forget the salsa, we could not stop eating it, such a deep earthy flavor. Jose was a very attentive and informative server. We will certainly be back!!
   

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5. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic. One of the best Mexican restaurants I have ever eaten at.
   

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   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hi, We're overjoyed to hear that you had a fantastic experience at Mexican Sugar - Uptown Dallas! It's wonderful to know that our food contributed to a memorable dining experience for you. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best, The Management Team
   

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6. EM

   ErinM

   Dubai

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Our server was very neglectful. We had to ask for water several times. Meal took over 2 hours only because waiter abandoned us.
   

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7. A

   Amanda

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   LOVED it! Their steak was delicious. The service was friendly
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hello Amanda, We're overjoyed to hear that you loved your experience at Mexican Sugar - Uptown Dallas! It's fantastic to know that our steak hit the mark for you. We always aim to provide friendly and efficient service, and we appreciate your feedback on this. We hope to see you again soon for another delicious meal! Best wishes, The Management Team
   

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8. t

   taylor

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   GABBY WAS AMAZING!! If you go ask for GABBY! And the manger was nice helpful i been to the one in Irving but Dallas is nice it got the vibe ! And the food AMAZING! When i say my steak my PERFECTLY COOKED! The manger i think was deon (black man ) he was super nice and helpful i loved that ! He a goat too . But i will SAY we had a reservation and was seated at a tiny table and when asked to move they told us no but then sat another 2TOP behind us at a 4 TOP! But they told us NO. And then when walking to the restroom one of the serves pushed me! And kept walking mine you i had on heels i get it’s busy but common courtesy but the manger was helpful.
   

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9. J

   Jennifer

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great besides having to wait a little longer for our table because some tables wouldn't get up. Can't remember our waiter name but he was great. Fajitas and the out of the office was soooooo GOOD!
   

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10. J

    Jose

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on January 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always the restaurant was spotless and full of great vibes. The best pork-chop in town. Our server Jose was great and the manager (Lugo) was also super attentive and helpful.
    

    Mexican Sugar - Uptown DallasResponded on January 11, 2025

    Thanks for the feedback, Jose! We're thrilled to hear that you enjoyed your experience at Mexican Sugar - Uptown Dallas. It's fantastic to know that our spotless ambiance and delicious pork-chops were to your liking. We're also glad that our team's attentiveness and helpfulness added to your overall experience. We strive to provide our guests with the best possible service and your comments affirm that we're on the right track. We look forward to serving you again soon!
    

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