MIDA - East Boston

Review summary

1. W

   William

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Hidden Jewel on the Waterfront in E. Boston. Our party of 4 shared the same sentiments on the exceptional quality and value provided by the MIDA staff. We will definitely be back!
   

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2. R

   Ricardo

   VIP

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Brunch! Really Fast Service, Great Drinks & Food, Ambience/Music was Chic and Upscale. They let us stay past our 1.5 hours & the views of the water are beautiful!
   

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3. K

   Kevin

   VIP

   Greater Boston

   39 reviews

   5.0

   39 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food from the apps all the way through dessert! Bar is top notch and the service is excellent, very considerate and attentive.
   

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4. M

   Maureen

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful setting. Fun atmosphere. Great drinks and wonderful food! Attentive service - had a fantastic time.
   

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5. C

   Cindy

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing skyline view, delicious food and drinks, attentive but not intrusive waitstaff. They made my Mom feel very special on her 85th birthday celebration.
   

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6. OT

   OpenTable Diner

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Abby was absolutely phenomenal. Attentive and delivered one of the best service guests could ask for. The food is just as good. The drinks are superb.
   

   MIDA - East BostonResponded 1 day ago

   Thanks for the review! We're thrilled to hear that you had such a wonderful experience at MIDA - East Boston. It's great to know that our food and drinks met your expectations. We always strive to provide our guests with the best service possible, and it's rewarding to hear when we've succeeded. We appreciate your kind words about Abby and look forward to serving you again soon!
   

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7. C

   Carlos

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Having given a really poor review -well justified- due to a subpar experience during NYE a couple of days, we decided to give it a second chance for a regular evening this time. Reservation was on time, food enjoyable and the experience was comfortable. I also wanted to mention that David Nguyen provided a full refund for the failed NYE experience. While the moment is gone forever, I do appreciate and respect his gesture. Carlos H
   

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8. J

   Johnathan

   Greater Boston

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was there for NYE. Ir wyas an amazing experience. The food was delicious and the wait staff was so friendly and helpful. This is one of my favorite restaurants so I will definitely be coming back again.
   

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9. C

   Carlos

   Greater Boston

   6 reviews

   1.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Please provide the general manager email address as I want to formally submit a complaint for such a terrible and unorganized NYE experience at your place, which cost of $100 per person just to reserve a table was a total rip-off! I hate to start the year with a negative note but this was not acceptable so please forgive me. It took an hour after arrival to receive our reserved table. One seated, we were not even offered anything to drink or eat in the first 25 min, and the food was mediocre at best and such reduced night menu was terrible (when reserving you were able to browse the menu (pictures attached) and we were only offered at arrival the “late night menu”). Thank you for offering to take care of the two pizzas we received but in no way this compensate $400 just in reservations and the lost of a planned special moment with my two kids -event that I told you when reserving was the first new year after their mother left us- besides it took us one hour to drive to your place. What a terrible disappointment you were to us, and to the rest of people that we met that also reserved as us and we were just left standing there for one hour. Best, Carlos Herrera 1.3.2025 update: After communication with GM I was fully refunded. Acknowledging issues and taking full responsibility for them is a gesture I deeply respect. Thank you Daniel.
   

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10. J

    Jen

    Greater Boston

    3 reviews

    2.0

    3 reviews

    Dined on January 1, 2025

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3

    Our New Year’s Eve experience had some highs but there were definitely a lot of areas for improvement. Seating: we made a reservation for 9:15 however we’re not sat till 9:42 while we were waiting to be sat the hostess was polite and kept us informed however due to the volume of people coming to the door it got very crowded very quickly and it was difficult to get a drink while we waited. Service: we were sat at the bar and the bartender was attentive and polite. Where things went poorly was food running. Apps came out together however Entrees was a mess, we got two entrees after waiting about 20minutes then 20 minutes later the other 2 entrees came but one of those actually was a meant for a party sitting next to us and so the final entree didn’t come till 10 minutes later. It was very chaotic. End of the experience: we were disappointed to find out that one of the deserts on the menu was sold out and to make matters worse the bar started to get over crowded with guests hovering over us and getting between us as we were trying to finish one couple asking if we were leaving soon. we have always enjoyed Mida on average nights so this won’t keep us away we understand New years can be difficult but the expectation and given all the poor execution was pretty disheartening.
    

    MIDA - East BostonResponded 1 day ago

    Thanks for the feedback, Jen. We're glad to hear that you enjoyed our bar and service, but we're sorry to hear about the delays and food running issues you experienced. We aim to provide the best experience for our guests and it seems we fell short during your visit. Your feedback is invaluable and will be used to improve our service. For our second year of hosting a NYE celebration, we certainly learned a lot and are excited to make next year even more streamlined and spectacular!! We hope you'll give MIDA - East Boston another chance to impress you on your next New Year's Eve. Best, MIDA - East Boston Management Team
    

    1 person found this helpful