Miel de Agave

Review summary

1. A

   Alex

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience. Drinks were fun and tasted good. Service was good and we got sat right at our time of reservation. Service was great and live music was perfect for the evening.
   

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2. C

   Colin

   VIP

   San Diego

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Automatic 20% tip for the group, but slow service, warm white wine, and had to repeatedly ask for water. Food was also average.
   

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3. T

   Taryn

   Grand Rapids

   6 reviews

   1.0

   6 reviews

   Dined on February 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I entertained a party of 10 for a business dinner and made reservations three weeks prior. We were seated right away and immediately served drinks, however, our food took a very long time to arrive and unfortunately, it did not come out all at the same time. There was at least almost 15 minutes from the first dish to the last so therefore the first dish was cold. Also, the first dish served was the Carne Asada, which the server did not bring out the tortillas and we could not get the server’s attention. I too ordered the Carne Asada and it was super tough and dry, and hard to cut. There is no way that meal was worth the $36 charged as it was one big piece of flat meat and the side of guacamole and beans came in little silver cups. The chicken filling in the green chili enchiladas dinner was very, very minimal; it was mostly tortilla and sauce. The servers were very apologetic so I believe this to be an issue with the kitchen and management. One of the servers explained to me that they were not prepared/staffed for the large conference that was in town. I had tried following up with the restaurant three times within the three weeks leading up to the dinner with no return calls or emails. I did not see the final bill as one of my partners paid for it, but it was over $1k with multiple appetizers, meals and alcohol. Hugely disappointing experience for us all.
   

   Miel de AgaveResponded on February 7, 2025

   Thank you for sharing your experience. I’m truly sorry we didn’t meet your expectations during your recent visit. Delays in food service, inconsistent timing, and issues with the Carne Asada and enchiladas are not the standards we strive for. Your feedback points out areas we need to improve, and we’re already addressing these issues with our kitchen team. I understand the frustration of not receiving responses to your follow-ups and can assure you we’re taking steps to improve communication. I’d love the chance to make it right. Please contact us directly and ask for kevin Ottero so I can personally ensure your next visit meets our highest standards.
   

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4. M

   Michael

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Not the best experience, but Kevin the manager was awesome! Steak was well over cooked and waitress was super clumsy and spilt my drink all over my leg and table 
   

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   Miel de AgaveResponded on February 7, 2025

   Thank you for letting us know about your recent visit. I’m sorry to hear your experience didn’t go as smoothly as it should have. While I’m glad to hear Kevin made a positive impression, it’s disappointing to learn about the overcooked steak and the spill. We take your feedback seriously and will work with our staff to ensure future visits meet your expectations.
   

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5. D

   Dick

   VIP

   San Francisco

   75 reviews

   4.0

   75 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   vibrant setting, great food and drinks. Staff very attentive and helpful
   

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6. m

   missy

   VIP

   Pittsburgh

   26 reviews

   5.0

   26 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place! The staff were all competent knowledgeable and friendly without being too friendly or having an attitude. Outstanding food - no massive sides or rice and beans here rather carefully created sauces and unique dishes while some more familiar dishes. Outstanding drinks!
   

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   Miel de AgaveResponded on February 7, 2025

   Thank you for sharing your experience! We’re so glad you enjoyed the outstanding food, unique dishes, and expertly crafted drinks. We hope to see you again soon!
   

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7. Z

   Zeruiah

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food and drinks were amazing but the service was bad. The waitress was slow to bring our drinks out and once our food came out it’s like she forgot about us. Then at the end of the night she became very rude. The live music adds a nice experience. I wish they had better service!
   

   Miel de AgaveResponded on February 7, 2025

   I appreciate you sharing your thoughts. While I’m glad you enjoyed the food, drinks, and live music, I’m very sorry to hear about the service issues. Your experience doesn’t reflect our standards, and I’ll be looking into what went wrong. Thank you for bringing this to our attention, and I hope you’ll give us another chance to provide a better experience in the future.
   

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8. J

   Justin

   VIP

   Dallas

   1 review

   3.0

   1 review

   Dined on January 26, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Waiter failed to come around. Another server finished getting desert and paying bill
   

   Miel de AgaveResponded on February 7, 2025

   Thank you for bringing this to our attention. I’m sorry to hear about the service issues you encountered. Your feedback is important, and I’ll make sure to address it with the team so we can provide a better experience next time.
   

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9. M

   Mandar

   VIP

   Phoenix

   1 review

   4.0

   1 review

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ambience and service were great. Food looked great but could be improved on flavoring. A tad bit pricey and didn’t like the 3% credit card fee being added on top of the bill.
   

   Miel de AgaveResponded on February 7, 2025

   Thank you for your feedback. We’re glad to hear you enjoyed the atmosphere and service. Your comments on the flavor and pricing are very valuable, and we’ll be sure to review them as we continuously work to improve. We also appreciate your note about the credit card fee, and we’ll take that into consideration for the future.
   

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10. S

    Stacey

    Las Vegas

    1 review

    5.0

    1 review

    Dined on January 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Dinner was great. We really enjoyed the drinks, food and ambiance. Will definitely be back again with friends and family.
    

    Miel de AgaveResponded on February 7, 2025

    Thank you for your kind words! We’re so glad to hear that you enjoyed everything and we look forward to welcoming you and your guests back again soon.
    

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