Mole Palm Desert

Review summary

1. L

   Lisa

   VIP

   Palm Springs

   17 reviews

   3.0

   17 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We have been to Mole many times and I like the seared pollo dish. It was busy and the server did okay, usually we have better service. The chicken was overcooked and not as good as the other times. We tried to order a couple of Tequila's and you we out. Better luck next time? ,.
   

   Mole Palm DesertResponded 1 day ago

   Thanks for the review, Lisa. We're sorry to hear that your recent visit to Mole Palm Desert didn't meet your expectations. We strive to provide top-notch service and delicious food, and we're disappointed to hear that we fell short this time. We appreciate your feedback about the overcooked chicken and the Tequila's, and we'll definitely take it into consideration as we continually work to improve our guests' experiences. We hope to have the opportunity to serve you better in the future.
   

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2. C

   Cindy

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience! Rave reviews for the carne asada, lamb shank and shrimp enchiladas. Best tortilla chips ever! We will be back.
   

   Mole Palm DesertResponded 1 day ago

   Thanks for the review, Cindy! We're thrilled to hear that you enjoyed our carne asada, lamb shank, and shrimp enchiladas. It's great to know that our tortilla chips hit the spot too! We're glad that we could provide you with an excellent experience at Mole Palm Desert. We can't wait to welcome you back for more of our delicious dishes. Cheers!
   

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3. S

   Sue

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding. Matthew waited on us and provided stellar service. We were so pleased with our experience and will definitely be back.
   

   Mole Palm DesertResponded 1 day ago

   Thanks for visiting us, Sue! We're thrilled to hear that you had an outstanding experience with our food and service. It's always our goal to provide top-notch service and delicious meals. We're glad that you found our staff's service to be outstanding. We appreciate your feedback and look forward to welcoming you back to Mole Palm Desert. Thanks again!
   

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4. S

   Sam

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Mexican food I ever had. Very creative and well presented.
   

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   Mole Palm DesertResponded 1 day ago

   Hello Sam, We're overjoyed to hear that you had such a wonderful experience at Mole Palm Desert! It's fantastic to know that you found our food creative and well presented. Your kind words truly mean a lot to us. We strive to provide our guests with the best Mexican cuisine, and it's always rewarding to hear when we've succeeded. We look forward to serving you again soon. Best Regards, The Management Team
   

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5. M

   Mary

   Palm Springs

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 7 for Christmas Eve ( my third time at Mole) all food is prepared with unique take on Mexico cuisine. Especially love the mole enchiladas, and lamb shanks. Everything on ment is flavorful and served with a nice presentation. Frank our server was great, and so was all who were there to welcome us! Drinks were delicious and unique. Will be back.
   

   Mole Palm DesertResponded 1 day ago

   Hello Mary, We're thrilled to hear that you and your party enjoyed your experiences at Mole Palm Desert! It's fantastic to know that our unique take on Mexican cuisine, especially the mole enchiladas and lamb shanks, left a memorable impression. We're also delighted that you loved our presentation and service. We can't wait to welcome you back for more memorable dining experiences. Thank you for your kind words and high ratings! Best regards, The Management Team
   

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6. s

   sharon

   VIP

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Fresh flavours. Definitely recommend this restaurant.
   

   Mole Palm DesertResponded 5 days ago

   Hey Sharon, We're thrilled to hear that you enjoyed your dining experience at Mole Palm Desert! It's wonderful to know that our fresh and flavorful food hit the mark and that you'd recommend us to others. We strive to provide our guests with a memorable dining experience and your kind words truly mean a lot to us. Thank you for the perfect rating and we look forward to serving you again soon! Best, The Management Team
   

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7. N

   Nelson

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was superb, the mole was one of my favorites. Will definitely be going back.
   

   Mole Palm DesertResponded 7 days ago

   Thanks for visiting us, Nelson! We're thrilled to hear that you enjoyed our service and mole. We're sorry for any disappointment with the food not being as amazing as your previous experiences. We're always striving to improve, so we'll take your feedback into consideration. We're looking forward to welcoming you back to Mole Palm Desert soon! Best regards, Mole Palm Desert Management Team
   

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8. d

   david

   VIP

   New York City

   33 reviews

   5.0

   33 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Will definitely go back Wonderful flavor
   

   Mole Palm DesertResponded today

   Dear guest, we appreciate the kind words and are glad we could provide you with a positive experience! Thank you.
   

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9. G

   Gregory

   Denver

   1 review

   1.0

   1 review

   Dined on December 18, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server did not follow instructions re allergies....splattered entree on table...and it was not like they were busy (at lunch).
   

   Mole Palm DesertResponded today

   Dear guest, thank you for sharing your thoughts. We strive to deliver the best customer service possible and we apologize that we fell short at this time! We hope that you consider giving us another opportunity to serve you. Kind regards
   

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10. L

    Lori

    VIP

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined on December 18, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    The service was horrible The waiter after 45 min of waiting for our drinks told us it was busy. Only 7 tables were occupied. Then we waited another 30 minutes for our food. This is the 2nd time we have had a problem there and it will be the last.
    

    Mole Palm DesertResponded 6 days ago

    Dear Lori We're truly sorry to hear about your recent experience at Mole Palm Desert. We understand how frustrating it can be to wait for your meal, especially when there are already other guests waiting. We also apologize for the inconvenience caused by the busy dining area. We assure you that this is not the standard we aim for. We appreciate your feedback and will address these issues with our team to avoid such issues in the future. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
    

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