Napa on Providence

Review summary

1. P

   Pamela

   Charlotte

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Most of us enjoyed our meals, especially—the small plates. The food is generally very good, but we had a couple of underwhelming entrees (Short Rib Benedict, overcooked breakfast potatoes). Overall we had a good experience. Hannah took good care of us and was so pleasant.
   

   Napa on ProvidenceResponded 2 days ago

   Thanks for the review! We're glad to hear that you enjoyed your meals, especially our small plates. At Napa on Providence, we strive to provide excellent food and service to all our guests. We're sorry to hear that a few of your entrees didn't hit the mark. We appreciate your feedback and will certainly work on improving our dishes. We're thrilled to hear that you had a good experience and enjoyed your overall visit. We look forward to welcoming you back soon. Best regards, Management
   

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2. K

   Kaylah

   Charlotte

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The setting is very nice and the customer service is amazing. We had a wonderful server and he was very kind with helping us about options. The food is amazing! Only thing is that the wait for getting seated took a bit longer than expected but they did give us some champagne while we waited which helped a bit. It was definitely worth the wait and the calamari was amazing ! Definitely perfect for date night and can’t wait to go back!
   

   Napa on ProvidenceResponded 2 days ago

   Hey, Thanks for your kind words and the fantastic review! We're thrilled to hear that you enjoyed the setting and food, especially the calamari. We always aim to provide a memorable experience for our guests, so it's great to hear that it made your date night special. We're glad you appreciated our complimentary champagne as well! We hope to welcome you back soon for another perfect date night!
   

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3. J

   John

   Baltimore

   22 reviews

   vip
   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall great experience. The service was very solid and well executed. Our server made a lot of great menu and wine suggestions. We had booked the restaurant for an anniversary dinner and they were very kind to offer up a glass of bubbles and a nice note to us. The tartare to start was great, along with a Napa salad, bread service and cocktails. The duck and beef mains were both executed well and tasty, no complaints. Overall it’s a nice place for an occasion, probably a bit more than a casual night out choice for us personally.
   

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   Napa on ProvidenceResponded 2 days ago

   Hi Cantondiner, Thank you for choosing Napa on Providence for your anniversary dinner and for taking the time to leave this wonderful review. We are thrilled to hear that you had a great experience overall and that our service and food exceeded your expectations. We take pride in offering a wide variety of menu options to cater to all tastes and preferences. We're also glad you enjoyed our special touches like the complimentary bubble and the note. We appreciate your feedback and look forward to welcoming you back for another memorable occasion. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. Food was incredible. I loved the fireplace room. Our reservation was at 6 and it was pretty quiet throughout most of our meal. The mixed gin drink was spectacular and the wine recommendation was the best wine! Overall, my new favorite restaurant in Charlotte!
   

   Napa on ProvidenceResponded 2 days ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Napa on Providence. It's great to know that our server's efforts to provide excellent service and the fireplace room were appreciated. We're also glad that you loved our mixed gin drink and wine recommendation. We strive to provide a memorable dining experience for all our guests. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. E

   Elizabeth

   Charlotte

   25 reviews

   vip
   4.0

   25 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a good server, delicious food, fabulous drinks, and a great time. My beef stroganoff and grilled brussels sprouts were delicious – ate my leftovers for breakfast! Ha! It was loud, but we realize it’s the holidays and everybody is excited and chatty. We will be back!
   

   Napa on ProvidenceResponded 4 days ago

   Hi BenjaminB, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our beef stroganoff and grilled brussels sprouts, and that you enjoyed our service as well. We understand that it can get a bit loud during the holidays, but we're glad to know that you still had a great time. We're looking forward to your return visit, and we'll do our best to keep the noise level down even more!
   

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6. E

   Eric

   Washington DC

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good experience at Napa! Highly recommend
   

   Napa on ProvidenceResponded today

   Thanks for the feedback, EricD! We're thrilled to hear that you had a great experience at Napa on Providence. Your high recommendation means a lot to us. Looking forward to your next visit! Regards, Management
   

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7. A

   Ann

   Charlotte

   23 reviews

   vip
   5.0

   23 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prices are reasonable, food is good, the most important one is the way this restaurant’s management. All people working here are professionally trained. Great place! Highly recommend it.
   

   Napa on ProvidenceResponded on December 2, 2024

   Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you enjoyed the food and found our staff to be professional and well-trained. We strive to create a welcoming and high-quality experience for all our guests, and your feedback truly means a lot. We look forward to welcoming you back soon! Management
   

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8. N

   Nicole

   Raleigh

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sarah was an excellent server/bartender. She recommended great wine options and mixed the cocktails exactly to my liking. The charcuterie board complemented the drinks well, and the Napa salad was fresh and flavorful. The atmosphere is relaxed and chic.
   

   Napa on ProvidenceResponded 6 days ago

   Thank you so much for your kind review! We're thrilled to hear you had such a great experience with Sarah. It's wonderful that she was able to guide you to the perfect wine and cocktails, and we're glad you enjoyed the charcuterie board and Napa salad. We take pride in creating a relaxed yet chic atmosphere, and it’s so rewarding to hear that it made your visit special. We look forward to welcoming you back soon!
   

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9. L

   Lindsey

   Nashville

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Christine was a marvelous server!! Good spot for a birthday dinner.
   

   Napa on ProvidenceResponded on November 30, 2024

   Lindsey, thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your time at Napa. We can’t wait to welcome you back soon!
   

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10. C

    Courtney

    Charleston

    2 reviews

    vip
    3.0

    2 reviews

    Dined on November 29, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    We typically choose this restaurant for holidays. We were really disappointed with the food this year. My appetizer came out with burnt bread, the turkey looked like a microwave dinner, and the dressing was boxed/dry. This is definitely something I would not expect for the price point. The only reason that I’m giving three stars is because my server was a gem. They seemed like they overbooked this event and were very scattered. Don’t get me wrong this is one of my favorite restaurants in Charlotte. Hope this is not the new normal.
    

    Napa on ProvidenceResponded on November 29, 2024

    Hello, We're truly sorry to hear about your recent experience at Napa on Providence. It's disappointing to know that we fell short of your expectations, especially on such a special occasion. We take pride in our food and service, and it's disappointing to hear that we didn't meet those standards this time. Your feedback is valuable to us, and we'll certainly take it into consideration for future improvements. On a brighter note, we're glad to hear that our server made a positive impression on you. We strive to provide excellent service to all our guests, and we hope that this incident will not deter you from giving us another chance to impress you in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
    

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