New Vida Preserve Restaurant

Review summary

1. E

   Eric

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   A cool spot with some live music at the bar. The food was ok, the pork chop was the best thing on the menu. The service was seriously lacking. An iPad for ordering would have added more value than our server.
   

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2. H

   Hanna

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere was warm and welcoming. The space is open and nicely decorated. Our table of 4 had 2 burgers and 2 flatbreads. The food was delicious but could have been hotter when it arrived to the table. I recommend the 9 napkin burger. The “Trouble in Bloom” was a wonderful handcrafted cocktail-not many like this in the area. We will be returning soon!
   

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3. T

   Tom

   VIP

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Improvements in service, quality and overall experience were evident. If you were here in the fall, give them another try now that they are fully staffed again.
   

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4. S

   Sarah

   E. Tennessee

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent we will definitely be coming back regularly! Our waitress Sarah B was great! Even though there was a band in the bar area we were able to talk and not have to yell. Lighting was perfect!
   

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5. J

   John

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent meal especially the port chop and the Vegan stew!
   

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6. R

   Rick

   Upstate NY

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful as usual. We celebrated anniversary #51. Wonderful!
   

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7. A

   Alicia

   New York City

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place for families that has great service, cozy atmosphere, and the food options met everyone's needs. The hostess Taylor was very helpful and memorable
   

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8. T

   Tom

   VIP

   New York City

   8 reviews

   1.0

   8 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Normally very good. Significantly understaffed Thanksgiving weekend and it showed. Waitress did her best and was left to apologize for slow, cold and overcooked food.
   

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9. J

   Jim

   Upstate NY

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was painfully slow. Took over an hour between us getting our salads and our entrees. When we asked for some bread, rolls and butter to tide us over during the wait, were told, "we don't have any" Seriously? Our waiter Sam was very apologetic about the wait, and even offered a comp glass of wine.
   

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10. K

    Keilandra

    New York City

    2 reviews

    3.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    The food is always delicious but the staff/service need some work. It’s our second time staying at new vida and let’s just say both times our dinner was problematic. We sat at a table and didn’t get acknowledged by the young man serving, so went upfront to get our own menus and silverware. The poor young man was the ONLY server for literally 20 tables. An older woman started to help him after a while but way understaffed for that many people. We sat for a bit without drinks because the young man was so busy helping everyone he could. Ordered the Thai peanut wings and they tasted like wings coated in thick peanut butter. Was not a good combo. I unfortunately had to send them back to the kitchen. Then when we got the rest of the food it wasn’t correct. We got regular garlic mashed potatoes and regular broccoli instead of the silky sweet potato mash and the broccolini that was listed in the menu. Broccoli and broccolini are very much two different things. He didn’t inform us they were out of anything and we didn’t special order the meals so just came out different than described. We sat down for our reservation at 5:10pm and didn’t get done eating until 7pm due to just waiting. Food was tasty but the service and attention to menu/detail needs to be focused on. Our first dinner experience there pretty similar, long wait with no drinks, short staffed.
    

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