Nor' Loft

Nor' Loft reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. F

   Fiona

   London13 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   One of my very favourite places. I go frequently and have recommended it to many friends. I have spent a considerable amount of money over the years and knew quite a lot of the staff over this time. I have booked the picnic, afternoon tea and fondue. I have given many excellent reviews over the years. However last night, the female who appeared to be in charge was rude and unprofessional and refused to serve us our last drink giving no further commentary on why. There were no previous problems. This was after she let us spend over £200 on food and drink. She then refused to refund our service charge which is simply unacceptable. So upsetting as it was a colleague’s leaving night and ruined the end of what was a lovely day. Very different place with this person which is very sad. All other staff were courteous, friendly and professional I must point out.
   

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2. M

   Michael

   Edinburgh11 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came to Nor Loft for a few drinks for my friend's birthday. Couldn't have have a nicer time. Staff were very attentive and even surprised my friend with some chocolates and a card for her birthday. Everything we ordered was lovely. Highly recommend.
   

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3. R

   Rona

   Edinburgh13 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely visit as always. Excellent service and drinks.
   

   Nor' LoftResponded 1 day ago

   Thank you for taking the time to leave a review following your visit to Nor' Loft and hope to welcome you again in the future!
   

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4. S

   Sarah

   Edinburgh2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you’re looking for a perfect afternoon tea experience this spring, book this without hesitation. The food, drinks, and service were all outstanding. I’ll definitely be returning!
   

   Nor' LoftResponded 4 days ago

   Thank you for your lovely review of our Spring Afternoon Tea, we will be sure to pass this onto our team in the kitchen as I know they will be thrilled to hear you had such a fabulous time!
   

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5. D

   Denise

   Edinburgh1 review

   4.0

   Dined on April 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautiful experience, and a truly outstanding view! Would definitely recommend!
   

   Nor' LoftResponded 4 days ago

   Thank you for taking the time to share your feedback with us following your visit to Nor' Loft. We are so pleased to hear you enjoyed your experience and our fabulous views!
   

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6. N

   Nicola

   Edinburgh3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the service, ambience and views. Food was beautifully presented but lacked real flavour and good portion size. The cheese twists were overcooked on outside and undercooked on inside and needed to be cooked at a lower heat.
   

   Nor' LoftResponded 4 days ago

   Thank you for taking the time to share your feedback following your visit to Nor' Loft, we are so pleased that you enjoyed the service, ambiance and views and with regards to your experience with the cheese twists, we will pass this onto our team for further investigation.
   

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7. J

   Jacqueline

   Perthshire8 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Table booked for drinks only so the food rating reflects that we didn’t eat anything! Loved the experience and really appreciated being given the option to choose our table from those available. Nice touch and made the whole experience more personal. First visit but won’t be the last. Thanks team at Nor’ Loft!
   

   Nor' LoftResponded on April 18, 2025

   Dear Jacqueline, thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed our recent visit to Nor' Loft and we look forward to welcoming you back! Best wishes, Katie
   

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8. J

   Julie

   Edinburgh2 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience. Firstly the staff members were so lovely and helpful, they were so attentive and made sure we were happy with our table being outside...they even kept an inside table open for us. Above and beyond id say 10/10. The weather was beautiful so we enjoyed the spectacular views from the terrace. Then the food and drinks came. We were blown away by the quality and attention to detail of every single item which was cooked fresh to order. We cannot wait to return. Well done norloft. This is a truly remarkable experience.
   

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   Nor' LoftResponded on April 7, 2025

   Dear Julie, thank you so much for taking the time to leave such a fantastic five-star review. It's wonderful to hear that our team could help make your visit to Nor' Loft so enjoyable and we are thrilled that you enjoyed the food and the views during your visit. We appreciate your fantastic feedback which will be shared with the whole team and we hope to welcome you back again soon! Best wishes, Katie
   

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9. E

   Eric

   London4 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Only in for drinks and the view before dinner elsewhere. Cocktails were very nice, service was outstanding and the ambiance was just right
   

   Nor' LoftResponded on March 31, 2025

   Dear Eric, thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you enjoyed the cocktails and atmosphere during your visit and we hope to welcome you back again in the future! Best wishes, Katie.
   

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10. S

    Sydney

    Edinburgh1 review

    1.0

    Dined on March 30, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 3

    We were met with a gentlemen who was not happy I had my baby with me said I should have made a note in the booking. My sister asked for a glass of Prosecco and the same gentleman responded with we only serve champagne in a very belittling tone. Due to this experience we called the restaurant we were going to after and asked if we could arrive earlier. I made this reservation to celebrate Mother’s Day and after our experience I will not return!
    

    Nor' LoftResponded on April 7, 2025

    Dear Sydney, thank you for taking the time to leave a review. We appreciate you bringing your experience to our attention and we are sorry that your visit to Nor' Loft did not meet the high expectations that we strive to achieve. This has been passed on to the relevant department and we sincerely apologise for the inconvenience caused. Best wishes, Katie.
    

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