North&COMMON

Review summary

1. A

   Aphro

   Melbourne

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding delicious food and service in am amazing setting.
   

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2. S

   Sandra

   Melbourne

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I would have loved to rate our dining experience 5 star however we have to rate it down due to customer service. The food was delicious & dietary considerations were accommodated to. Our primary wait person, Anna, was lovely & nothing was too much trouble. However it did take a long time to be given menus and order. Once we had our food the drink service was also lacking, removing our bottle of wine from our table to serve us, then not serving it was very frustrating. Between us, we had to ask for glass refills three times. On the third occasion, we said, just leave the bottles on the table so we can serve ourselves (we're not precious & don't mind pouring our own wine) to have a female waiter who had not served us the whole evening, slam one of our bottles of wine on the table & storm off. We sat there dumbstruck for a few seconds. Then we told who we think was the floor manager that this behaviour was not acceptable. Initially he agreed & said he'd talk to her but he didn't & he then returned to tell us she was one of his best staff. It left a bad taste for all of us.
   

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3. S

   Susan

   Melbourne

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was lovely steak was cooked perfectly unfortunately the service was terrible absolutely shocking waited extra 30 mins for table communication was very poor waited outside no one told us table was ready. I went back into restaurant to ask if table was ready as had 6 guests who were extremely hungry. Once inside again we waited ages for order to be taken. We had to call waiters over to order more drinks. We have been to this restaurant 3 times & this was the worst service we had ever experienced.
   

   North&COMMONResponded today

   Hi Susan, Thank you for sharing your feedback on your recent experience with us. We are sorry to hear that on this occasion our service has missed the mark that we strive to provide at North & Common. We appreciate your feedback as one of our regular customers & I have shared your comments with our team so that we may improve and provide more attentive service. We hope you will consider rejoining us in the future at North & Common. If there is any further assistance, we can offer please reach out to us anytime. Kind Regards Tristin M Ryan Food and Beverage Supervisor
   

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4. J

   Joan

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always does not disappoint. We took friends along who had never been, they were very impressed.
   

   North&COMMONResponded today

   Good Evening Joan, Thank you for sharing your 5 Star review on your recent visit to North & Common. We are glad you had a great time, and we hope to welcome you back again soon.
   

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5. T

   Tracey

   Melbourne

   2 reviews

   3.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food was good, but little accommodation was made with when I told them I had an intolerance ! There was no adjustment to the menu to suit my “ no onions”. I had been once before and they were able to accommodate a table of 10 with a variety of requests, but this time it was no. Service needs a lot of attention. I don’t think we will go back.
   

   North&COMMONResponded on December 2, 2024

   Thank you for sharing your feedback. We're glad to hear that you enjoyed the food, but we're sorry that your dietary request wasn't properly accommodated this time. We truly value our guests' needs and always strive to make adjustments where possible. We apologize for the oversight and for the service not meeting your expectations. Your comments are important to us, and we'll be taking them into consideration to improve both our menu accommodations and overall service. We hope you’ll reconsider giving us another chance in the future. Please feel free to contact us to discuss your matter further. Cheers, N&C Team
   

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6. A

   Amanda

   Melbourne

   4 reviews

   3.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   While the food was delicious, and the portions generous- we had to constantly wave down the wait staff for everything. We were seated and then ignored for a solid 20 minutes before we even got water. Once we ordered our drinks (a bottle of wine and water) it took at least another 20 minutes to arrive. The staff mean well and are friendly but don't seem to see the dirty dishes sitting on tables for a long time after the patrons have gone... or the people sitting there awkwardly waiting for a menu for half an hour. We were constantly reminded when wait staff were at our table that everything was to be shared, which is fine. But then when the food actually arrived they asked who ordered what? And we just had to say, we're sharing? So in the middle is fine thanks. It just felt very clunky and awkward. For a hatted restaurant I expected more to be honest.
   

   North&COMMONResponded on November 29, 2024

   Good Evening Amanda Thank you for sharing your feedback on your recent experience with us at North & Common. We are glad you enjoyed your meals however we regret to hear that our service has missed the mark on this occasion. I have shared your comments with our service team, and we hope to welcome you back again soon to North & Common for a more seamless dining experience. If I can be of any assistance on future bookings, or you have any more details you wish to share. Please contact us anytime. Kind Regards Tristin Ryan Restaurant Supervisor
   

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7. D

   Donna

   Sydney

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The confit of duck was fabulous and the rose panna cotte divine. Tristan is an excellent service provider, looking after his tables with efficiency and grace.
   

   North&COMMONResponded on November 29, 2024

   Good Evening Donna, Thank you for sharing you 5 Star review, I'm glad you both had a great experience with us at North & Common. I hope to welcome you back again soon. Kind Regards Tristin Ryan Restaurant Supervisor
   

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8. L

   Leah

   Melbourne

   1 review

   4.0

   1 review

   Dined on November 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a lovely dinner and the staff were very friendly and the service was good. The pork we ordered off the set menu was extremely fatty that most of the meal was left on the plate due to the fact it was mostly fat. However, the little meat that was in the dish was delicious. The rose and strawberry dessert was fantastic!
   

   North&COMMONResponded on November 19, 2024

   Good Evening Leah, Thank you for sharing your 4 Star review on your recent experience with us at North & Common. We appreciate your feedback, and I have shared your comments of our new menu with our team. We hope to welcome you back again soon.
   

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9. A

   Angela

   Victoria

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our son’s 21st birthday dinner at North &Common last night. The service was impeccable, the food was plentiful and delicious. Thank you.
   

   North&COMMONResponded on November 12, 2024

   Good Evening Angela, Thank you for sending us your 5 Star review. We are glad you had a great experience with us celebrating your son's 21st birthday. We hope to welcome you back again soon to North & Common.
   

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10. K

    Keith

    Oxford

    3 reviews

    5.0

    3 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staying at the Ibterlude so this was a logical choice being only downstairs but a little concerned over a couple of negative reviews so went into it eyes wide open. Clearly a new hotel and restaurant with a very cosy wine bar immediately adjacent. The menu was new this week and in addition to a la carte they offered a very well priced “let’s us feed you” option. From the home baked sourdough starter with cultured butter, through the heritage tomatoes and burratta, confit duck pappardelle, scotch fillet with asparagus, to the panacotta for dessert the meal was without fault and the service impeccable. I can only assume the previous negative reviews attributable to the newness of the hotel and early on teething troubles, because I cannot rate my experience highly enough. Will hopefully return soon.
    

    North&COMMONResponded on November 9, 2024

    Good Afternoon Keith, Thankyou for sending us your 5 Star review. We are glad you had a great experience with our new seasonal menu. We hope to welcome you back to North & Common again soon.
    

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