Nui Italian

Review summary

1. W

   Whitty

   VIP

   Orange County

   17 reviews

   2.0

   17 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had high hopes based on the ratings. They were quickly dashed. To get to this place, you need to valet then walk 10 minutes so we left early to arrive on time for our 6:30 reservation. We waited. At 6:55, I inquired and the hostess said she was just now seating the 5pm reservations. a maanager was able to intervene and find us a table when I explained we were with my older parents who live on the Island, but it waas so loud that we could not hold a conversation. The bright lights and loud crashing noises from service make this feel more like a Las Vegas cafeteria/buffet than a nice restaurant. The water tasted like it was from the pool--after 20 miutes our nice waiter brought us some filtered water upon request that was drinkable. We paid $40 for pretty good personal pizzas that we could have made at home. The food was fresh and edible but way overpriced. AND at no point during reservation, confirmation, valet, check-in, seating, ordering or paying the bill did anyone tell me that each driver would need to save the receipt of payment in order to retrieve our cars from the valet. This restaurant needs noise abatement, better lighting, some inspired menu items, and better management. (But our waiter was very kind--it was not his fault that they were understaffed).
   

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2. K

   Kim

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Our service was great. The food came out very quickly and was exactly as ordered. We were seated exactly at our reservation time as well. We dined on New Year’s Eve and had expected to wait both to be seated and for our food. We were pleasantly surprised with both. We would highly recommend.
   

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3. L

   Lubdat

   Phoenix

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Plan on spending hundreds of dollars more than you would at any other restaurant of similar quality…. We got a cold water lobster in Kailua-Kona for $34…. It’s was $134 in the resort. Of course you’d expect to pay more for things in a resort but this felt more like extortion. Fish of the day was dry and overcooked. Service seemed rushed and food came out haphazardly.
   

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4. J

   Jennifer

   VIP

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Terrible experience this time around. First, we had a reservation and were told to wait with those who did not. Then, they gave our table to someone who had a similar last name but not me, even though I had just introduced myself. Then I was told I had to wait because I booked a table for 2 and not 4. (They were wrong and I showed them the reservation for 4). Then we were seated in bar seats by the hot kitchen in extremely uncomfortable low back chairs instead of booth (so much for a reservation!). The food was overpriced and not a single apology for the error at checkin or the terrible seating.
   

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5. G

   George

   VIP

   Austin

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. The pizza is outstanding.
   

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6. E

   Ema

   VIP

   New York City

   63 reviews

   3.0

   63 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Where to start… the food is not bad, most of the dishes are well prepared except for desserts. I prefer a bit more crispy pizza crust though pizza was good. The service is friendly. So why is the rating bad? Because it is way too over priced and it offers no value. One pizza, 3 pastas, 3 beers and 3 deserts with a tip costed $350. Will they survive? I think they will because of the location and clientele they have but I don’t think we will return to eat here anymore. We can eat much better in NY.
   

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7. M

   Michael

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Unfortunately, this establishment is way overrated. It’s inside the Hilton and a long walk (or a crowded tram ride) from the lobby. When you arrive, the entrance is not clearly marked. I initially stood in what turned out to be a line for take out orders. The workers are friendly, despite being overwhelmed. Not many menu options, so I ordered one of their salads with grilled chicken added. It was rather small and immensely forgettable. And it was $41. There are much better dining options in Waikoloa.
   

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8. K

   Kevin

   VIP

   Denver

   34 reviews

   4.0

   34 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Nui is pretty decent, for a hotel restaurant. Their menu is pretty diverse and does have some vegetarian options. Prices are expensive for the food quality. Take out pizza is decent.
   

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9. D

   Donna

   San Francisco

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We made a reservation at this restaurant well in advance for our stay at the Hilton Waikoloa Village resort for our Christmas dinner. After we checked in and a brief wait, we were initially given a “spot” by the bar area with stools. I asked for a booth, the woman was mumbled something and then directed us to two small tables put together next the bar far away from the main dining area. I didn’t like it but also didn’t want to make a big fuss and ruin our Christmas dinner. So we sat down and soon after our waitress brought us water and then asked my daughter to move her chair to the side of the table because it’s blocking the walkway behind her. Well at that time I couldn’t take it anymore and told the waitress they didn’t even give us a proper table to sit. She responded, “Well, all of our tables inside were reserved and we don’t have any table…”. I interjected her by telling her we did have a reservation and I’m not ok for them to put us in an improper sppt for our dinner. This was then FINALLY we were given a table in the main dining area. And you know what the entire time we’re there, there’s at least one if not more than one open table there. So they lied in order to put us somewhere else away from the main dining area. For what reason? I have my guesses but no matter it was, I felt apprehensive and really shocked about the way we were treated. Food was not bad but we are not going back ever.
   

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10. SB

    SouthBayFoodie

    VIP

    San Francisco

    7 reviews

    2.0

    7 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4

    Just terrible quality of food for a 4-star hotel Italian restaurant. We had 2 pizzas - the dough felt stale and the cheese was of poor quality. The ingredients were just thrown on top of the Roman pizza. Honestly Domino’s is way better than pizza vs this. Hilton Waikoloa is a beautiful resort but they need to shut down this restaurant or redo it.
    

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