O-Ku - Charlotte

O-Ku - Charlotte reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Eric VIP

   Charlotte36 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious edamame with truffle oil & sea salt appetizer before chopsticking through 🥑 & 🥔 rolls…Trey provided excellent & attentive service👏🏻😋👏🏻
   

   O-Ku - CharlotteResponded 2 days ago

   Thanks for the leaving us this wonderful review, Eric. We are so glad the cuisine and Trey's service helped to make your experience so excellent. We look forward to seeing you at your favorite window table again soon!
   

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2. a

   alex VIP

   Chicago7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is oku is always nothing but over the top EXCELLENT! I cannot believe how special they made my boyfriend feel on his birthday. This will forever be our go to place to celebrate!
   

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   O-Ku - CharlotteResponded 5 days ago

   Hey Alex! Thanks for leaving us this awesome review. We're so glad your partner felt celebrated on his birthday and we really enjoyed taking care of you two. We look forward to seeing you again soon!
   

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3. A

   Alexandria VIP

   Charlotte2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal service as always. Dinner at O-Ku is a guaranteed vibe!
   

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   O-Ku - CharlotteResponded 2 days ago

   Thanks for leaving us this wonderful review, Alexandria! We are so glad you have such continually phenomenal experiences and look forward to the next one!
   

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4. B

   Brandon

   Las Vegas1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Had a reservation for 10 PM for our anniversary, first, we waited at the front door standing for roughly 10 minutes until we were seated. As we sat down the host asked if we wanted bottle or regular water, we insisted on bottle and we received disgusting tapwater. We proceeded to order appetizers, edamame beans, as well as miso soup, the waitress brought it out and stated this was the bottom of the pot of miso soup. Let me know if you don’t like it it… was the saltiest most disgusting soup I have ever had. The edamame beans were dry and horrible as well. We ordered roughly 3 rolls and as I took the first bite, I noticed that the rice was old in the sushi was very unpleasant. We told the waiter that we were unhappy and we insisted on leaving as we did not eat anything this ruined our total night for our anniversary.It was almost 11 o’clock and every other restaurant was closed, so total fail on the anniversary dinner thanks to this restaurant. We drove all the way from lake Norman for a good experience and it was a total fail. Horrible experience do not recommended.
   

   O-Ku - CharlotteResponded 7 days ago

   Dear Brandon - We sincerely apologize that your anniversary evening did not meet expectations. The service delays and quality issues you experienced are unacceptable and not reflective of our standards. We understand how disappointing this must have been, particularly on such a special occasion. Your feedback has been shared with our team for immediate review. We would appreciate the opportunity to make this right—please reach out to me directly anytime, I'll send my contact info in a private message. Thank you again for bringing this to our attention. At Your Service, Lauren Bachar General Manager
   

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5. K

   Kirk VIP

   Raleigh1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Service was top notch. This was one of the best sushi restaurants I’ve been to
   

   O-Ku - CharlotteResponded 7 days ago

   Hey Kirk! Thanks for leaving us this wonderful review. We are so glad to know that you had such a positive experience, and we look forward to seeing you again soon!
   

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6. j

   jennifer

   Philadelphia2 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great waitress and food. Lively environment - too loud for conversation.
   

   O-Ku - CharlotteResponded 7 days ago

   Hi Jennifer! Thanks for the compliments on the food and service. We know the lively environment is not everyone's cup of tea, but we are thrilled to know that your overall experience was five star worthy! We hope to see you again soon!
   

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7. K

   Kelly

   Orlando1 review

   5.0

   Dined on May 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience here! Took my 13 year-old daughter for her birthday. They asked ahead of time what she was interested in and they provided her with a personalized gift. We were shocked at the time, attention, and thoughtfulness that went into preparing for her arrival. The service was absolutely amazing and that food was of course perfect! 
   

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   O-Ku - CharlotteResponded 7 days ago

   Hi Kelly! Thank you so much for taking the time to leave us a review. We are so glad to know that your daughter enjoyed the extra special touches and felt truly celebrated for her birthday. We look forward to seeing you both again soon!
   

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8. M

   Mark VIP

   Charlotte38 reviews

   3.0

   Dined on May 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   O-Ku was okay. Nothing special. I probably won’t be going back.
   

   O-Ku - CharlotteResponded 7 days ago

   Hello Mark! Thank you for taking the time to leave us a review. I'm sorry to learn we did not meet your expectations at your most recent visit. We appreciate your feedback and are always looking for ways to improve. If there are specific aspects of your experience that you feel could be enhanced, we would love to hear more details. Your insights are valuable to us as we strive to provide the best dining experience possible. Feel free to reach out to me directly! In Service, Lauren Bachar General Manager
   

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9. K

   Kayla

   Atlanta2 reviews

   5.0

   Dined on May 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome sushi and great service. This place is a favorite to bring out of town guests visiting Charlotte.
   

   O-Ku - CharlotteResponded on May 6, 2025

   Thanks for the excellent review, Kayla! We are so glad you love the sushi and service enough to want to bring out of town guests with you to Oku! See you soon!
   

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10. S

    Scott

    Hawaii4 reviews

    5.0

    Dined on May 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The team could not have made my girlfriend feel more special for her birthday. We loved everything and cannot wait to come back.
    

    O-Ku - CharlotteResponded on May 5, 2025

    Hey Scott! Thanks for taking the time to let us know that your girlfriend truly felt celebrated on her birthday. We are so glad the service from the staff helped make the evening so memorable. We look forward to celebrating with you again soon!
    

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