O-Ku - Charlotte

O-Ku - Charlotte reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tracy

   Charlotte1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolutely amazing! We were celebrating a birthday and the staff could not have been more kind or attentive!
   

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2. L

   Leah

   Tahoe1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   Meh. Was fine, not special. Took forever, like 45 min for rolls to come out at 9:30pm. So dark it's comical.
   

   O-Ku - CharlotteResponded 3 days ago

   Hi Leah - Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We understand the wait time and lighting impacted your visit, and we sincerely apologize for the inconvenience. Your comments help us identify areas for improvement, and we’ll be addressing both timing and ambiance with our team. We hope you'll consider giving us another try—we’d love the chance to provide a better experience. Please reach out to me directly so that I can assist with ensuring your next experience really blows you away! At Your Service, Lauren Bachar General Manager
   

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3. J

   Jeremy

   Columbus3 reviews

   3.0

   Dined on April 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Overall disappointing. This restaurant is ranked in the top 100. First impression walking in was it is very very loud. I understand it’s in a historic building, but being ranked in the top 100 of the US comes with expectations. Waiter asked questions, ie what brings you in? Where are you from? But then didn’t listen to the answers. He was as inattentive to our understanding of the menu. A couple of the items we ordered foie gras and A-5 were what I expected and they were excellent, some of the best bites I’ve had. The sushi roll was also very good. The lobster teppanyaki was not very good at all. Many bites of the oyster mushrooms were tough and inedible the presentation of each dish was beautiful and as I expected. Dessert was Sata Andagi an Okinawan style donut hole served with miso Carmel. It was a very interesting taste profile that we enjoyed. We waited over 30 minutes for our dessert and the server apologized and we weren’t charged. Overall underwhelming and disappointing.
   

   O-Ku - CharlotteResponded 7 days ago

   Hi Jeremy! Thank you for taking the time to share your experience with us. We’re happy to hear that some dishes met your expectations, but we’re genuinely sorry to hear that the overall experience left you disappointed. We sincerely apologize for the lack of attentiveness from your server and the delay in your dessert. That’s not the level of hospitality we strive for, and we appreciate your patience in that moment. Your feedback about the noise level and the teppanyaki dish is also taken to heart—we’ll be reviewing these points with our team to ensure improvements are made. We know expectations are high for a top 100 restaurant, and rightly so. We hope you might give us another opportunity to deliver the full experience we’re known for. At Your Service, Lauren Bachar General Manager
   

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4. J

   Jennifer

   Charlotte1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most beautiful evening celebrating our daughter’s 14th birthday! The staff thought of everything. Our server, Anastasia was lovely! Thank you for a truly memorable dining experience! The entire staff made our daughter’s birthday so special!
   

   O-Ku - CharlotteResponded on April 20, 2025

   Jennifer - thanks for taking the time to leave us this thoughtful review. We are thrilled to know that the celebratory touches and Anastasia's service helped make the evening so memorable and special. We're glad to know that the birthday girl crushed that swim meet earlier this month too, and that you thought of us for the occasion albeit a few weeks belated. We look forward to seeing you and your family again soon!
   

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5. E

   Evan VIP

   New Orleans3 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mei Ling took such great care of our group and knew everything we asked about. She made the experience perfect! Our food was prepared so well and the drinks tasted amazing. I love this place.
   

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6. R

   Robert

   Dallas3 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was excellent all around. Best in the city… by a lot!
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Robert! Thanks for taking the time to let us know how excellent your experience was! We are thrilled to be considered the best in the city and look forward to seeing you again soon!
   

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7. M

   Margaret

   Des Moines2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tony, our server was amazing and the food was incredible.
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Margaret! Thanks for taking the time to shout out Tony's service. We're glad he helped make the experience memorable and look forward to seeing you again soon!
   

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8. R

   Ramon

   Unspecified1 review

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   To much noise for my taste. The rest was really great
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hi Ramon! Thanks for taking the time to leave us this review. We totally understand that the Oku vibe is not for everyone, and we sincerely appreciate the lovely review anyway and are truly glad to know that you enjoyed the food and service!
   

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9. T

   Taylor

   Mississippi3 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best time! We were celebrating two birthdays and they messaged us before coming in asking what are favorite things are, and when we arrived to the table they had custom birthday menus for us with bags of chocolates and birthday crowns! The sushi was a 100/10 as always. I highly recommend O-Ku!
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Taylor! Thanks for leaving us this awesome review. We are so glad to know you enjoyed your experience and look forward to welcoming you back soon!
   

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10. M

    Matt

    Charlotte7 reviews

    5.0

    Dined on April 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and service. This restaurant consistently provides fresh food made to order and quality service.
    

    O-Ku - CharlotteResponded on April 10, 2025

    Thanks for leaving us this excellent review, Matt! We are thrilled to know that the consistently great food and service keep you coming back! We look forward to seeing you again soon!
    

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