Oak & Thorne

Review summary

1. L

   Laurie VIP

   Vancouver13 reviews

   1.0

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   My husband received his food which was a pizza 30 minutes before my salad that I ordered with chicken then halfway through my salad that finally came, they delivered the avacado that they forgot to put on the salad.
   

   Oak & ThorneResponded on December 11, 2024

   Laurie, we strive for an exceptional experience, and it appears we fell short during your recent visit. We take all feedback seriously and will review our processes to improve quality and timeliness moving forward. Your satisfaction is our top priority, and we hope you'll give us another opportunity to provide the level of service you deserve. - JRG
   

   Is this helpful?

2. L

   Ly

   Vancouver10 reviews

   5.0

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night here celebrating a birthday/watching ufc! Great service. We’ll be back
   

   Oak & ThorneResponded on November 20, 2024

   Ly, thank you for choosing Oak & Thorne for your special celebration! We're delighted that you enjoyed your visit and the service provided by our team. Your continued patronage means a lot to us, and we look forward to welcoming you back soon. - JRG
   

   Is this helpful?

3. M

   Mark VIP

   Vancouver16 reviews

   2.0

   Dined on October 4, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Food was absolutely horrible. Wings were salty and the sauce tasted weird. Pizza was worse. Never again. Service was really good though.
   

   Oak & ThorneResponded on October 9, 2024

   Mark, we're disappointed to hear your experience didn't meet expectations. Our team takes pride in providing delicious meals and excellent service, so your feedback is valuable for improving. We hope you'll give us another opportunity to demonstrate our commitment to quality. - JRG
   

   Is this helpful?

4. K

   Kathleen

   Vancouver15 reviews

   3.0

   Dined on September 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This is the first time we were at Oak & Thorne; we went for brunch on Sunday and got the "special". It's different from other JRG establishments where we got the special brunch. Oak & Thorne have Yukon Fries instead of hashbrowns, which we prefer, but I'm not complaining, just making an observation.
   

   Oak & ThorneResponded on September 12, 2024

   Kathleen, thank you for visiting Oak & Thorne and sharing your experience. We're glad you enjoyed the Yukon Fries that accompany our special brunch. While each of our establishments offers unique menu items and preparations, we strive to provide a delightful dining experience at every JRG restaurant. We appreciate your feedback and look forward to welcoming you back soon. - JRG
   

   Is this helpful?

5. G

   Gj2023

   Toronto2 reviews

   5.0

   Dined on July 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service! From the moment I reserved a table to leaving staff members were so attentive and the friendly!
   

   Is this helpful?

6. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on July 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I visited for the England game and you obviously underestimated how many would show up. The servers were great but very overwhelmed. It was two hours before I got my second drink. You lost out on a lot of business I am sure.
   

   Is this helpful?

7. KB

   KevinB

   Vancouver6 reviews

   4.0

   Dined on June 16, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Staff was accommodating on a busy day seating us with 2 very young children. Unfortunately my eggs benny was not up to par. Tasted sour and not in the good way. Food is not usually an issue here for me, so hopefully it was just a one time thing. Will be back.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Vancouver2 reviews

   5.0

   Dined on June 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went there with co workers to watch UFC 304 fight . Great service great food and a fun environment . Always go there to watch the UFC fights and after the event they have a Dj that starts the party . Good times !!!
   

   Is this helpful?

9. A

   Alisha

   Vancouver4 reviews

   2.0

   Dined on May 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Some of our appetizers were cold, some were fine. Service was less than good , very very slow to get drinks and any service
   

   Is this helpful?

10. TB

    TracyB

    Vancouver2 reviews

    5.0

    Dined on May 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had Mother’s Day lunch here and the food was tasty and reasonable. We were offered a free drink for the moms and our server was so attentive. I had the breakfast special. It was enough food and you can’t beat the price for $6. Wow! We’re definitely coming back here!
    

    Is this helpful?