Open Road - Reston

Review summary

1. S

   Stephen

   VIP

   Washington DC

   31 reviews

   5.0

   31 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food at Open Road, no matter which location. Service at the Reston location was excellent and very attentive today.
   

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2. D

   Denise

   VIP

   Washington DC

   82 reviews

   4.0

   82 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Greeted warmly at the front, friendly and helpful server. Enjoyed the popcorn as we sat down and were pleased with the food- a nice menu.
   

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3. B

   Bruce

   VIP

   Richmond

   28 reviews

   5.0

   28 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a business lunch. Food was good. Did not get what I initially ordered but they quickly corrected it.
   

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4. M

   Mike

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very enjoyable dinner for five. Server was outstanding and flexible during ordering process. Food and drinks delivered promptly. One of our favorites in Reston.
   

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5. L

   Lisa

   Washington DC

   13 reviews

   5.0

   13 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations which was a good choice since the restaurant was busy. Nicely decorated for Christmas. The service was excellent. My husband and I ordered salads, they were ok. One son ordered a burger and fries and loved it. The other son ordered a pizza and fries, and we all had a slice. Really delicious. We shared a slice of key lime pie. Also, really delicious. The prices were what you would expect. We will go back again.
   

   Open Road - RestonResponded on December 16, 2024

   Lisa, We are so glad you enjoyed your dining experience! Thank you for your support, we hope to see you all again soon! All the best, Josh
   

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6. R

   Robert

   Washington DC

   6 reviews

   4.0

   6 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We think the food is OK. It is not very good or better. Service is good definitely. Noise levels are very very high.
   

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7. D

   Dana

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is always a great place to have dinner. Food is good and service is great.
   

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8. O

   Olga

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice atmosphere for meeting with friends. I like wine selection at this restaurant. Our server was polite and quick!! Thank you. Recommend to visit.
   

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9. J

   Joshua

   Seattle

   9 reviews

   5.0

   9 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My friends and I had a wonderful time and we all commented on how great the staff were for our visit. The food was also better than average- we will definitely come back. 😀😀
   

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10. J

    Jacki

    VIP

    Washington DC

    16 reviews

    3.0

    16 reviews

    Dined on November 24, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    I’m sure the bar is great, but as a dining experience it is not the best. This was the second time I came here and was greeted by the hostesses like I had three heads! Both times I entered the restaurant they looked at me like we weren’t allowed in or something. Then got very confused on how to seat our family even though no one was in the restaurant (not a very big family only 2 children). Our salads were very good though and my husband liked his burger. Not sure if I’ll be back, maybe for takeout!
    

    Open Road - RestonResponded on December 2, 2024

    Hi Jacki, Thank you for sharing your feedback. Our goal is to provide exceptional service to all of our guests, and it's clear we fell short on this occasion. We will address your concerns and ensure that all guests are greeted warmly and seated promptly. While we're glad you enjoyed the salad and burger, we're disappointed to hear that your overall experience wasn't positive. We will use your feedback to improve our service and ensure that future visits are more enjoyable. Kindest Regards, Jessica, Brand + Community Manager
    

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