Orelle Birmingham

Review summary

1. J

   Jacqueline

   Birmingham

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We all had a delicious Sunday lunch 1 had salmon, 2 roast beef and 1 roast chicken. All cooked to perfection Wine pairings with a few cocktails great
   

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2. A

   Ajit

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The decor and views of Birmingham were amazing. The food was exceptional in quality. However, one of our group was vegetarian. There was only one starter and one main she could choose from the Sunday lunch menu and although she thoroughly enjoyed the taste of both, the portion size was extremely small compared to the other dishes around the table. On the opposite side of the scale, the size of the roasts and the vegetable accompaniments were plentiful. Overall a very nice set menu lunch, but the portion sizes for the vegetarian dishes should be increased to warrant the same price tag as the larger meat and fish options.
   

   Orelle BirminghamResponded today

   Dear Ajit, Thank you for your feedback! We're thrilled you enjoyed the décor, views, and exceptional food quality. 🌟 We’re glad the vegetarian dishes were enjoyed, though we appreciate your note about the portion sizes. Your comments are valuable, and we’ll share them with our chefs to ensure better balance in portion sizes across all options. We hope to welcome you back soon for an even better experience! 😊 Kindest, Orelle Management Team
   

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3. A

   Adele

   Nottingham

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service and beautiful restaurant!
   

   Orelle BirminghamResponded today

   Dear Adele , Thank you so much for the glowing 5-star review! Looking forward seeing you here next time! Kindest Regards, Orelle Management Team
   

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4. L

   Lee

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic dinner with outstanding service, food and ambience
   

   Orelle BirminghamResponded today

   Dear Lee, Thank you so much for the 5-star review! Looking forward seeing you here next time! Best Regards, Orelle Management Team
   

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5. S

   SHELLEY

   VIP

   Birmingham

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service as always. However the background music (played by DJ) was a tad loud for table conversation.
   

   Orelle BirminghamResponded today

   Dear Shelley, Thank you for your feedback! We're delighted to hear you enjoyed the food and service. 😊 We appreciate your note about the background music—your comfort is important to us, and we'll pass this on to our team to ensure the volume is more conversation-friendly. Looking forward to welcoming you back soon! 🌟 Kindest, Orelle Management Team
   

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6. J

   Jason

   Worcestershire

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great restaurant with obviously a super view across Birmingham, but the food is really good too and the service is great
   

   Orelle BirminghamResponded 2 days ago

   Dear Jason, Thank you for your kind words! We're so glad you enjoyed the stunning views, delicious food, and great service. It means a lot to us, and we look forward to welcoming you back for another fantastic experience soon! Kindest, Orelle Management Team
   

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7. J

   James

   London

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I absolutely loved my first visit here. I've lived in Birmingham 27 years and never seen my city from such a hight. a real thrill and a window table made it truly special especially on a clear night. Food and service in particular were impeccable
   

   Orelle BirminghamResponded 2 days ago

   Dear James, Thank you so much for your wonderful feedback! We're thrilled to hear that your first visit was such a memorable experience. Seeing Birmingham from such a height truly is special, especially on a clear night from a window table. We're delighted that you enjoyed both the food and the service, and we look forward to welcoming you back for another unforgettable evening soon! Kindest Regards, Orelle Management Team
   

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8. w

   william

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service slow Accepted cash and for some ridiculous reason do not give change which silly person brought in this stupid rule
   

   Orelle BirminghamResponded 2 days ago

   Dear William, Thank you for your feedback. We’d like to clarify that we transitioned to being a cashless restaurant several months ago, and this is noted on our website. On this occasion, we did accept cash as a gesture of goodwill, but since we no longer handle cash transactions, we weren’t able to provide change. Our team made every effort to explain this beforehand, and we appreciate your understanding as we work to streamline our processes. We hope to welcome you back for a smoother experience in the future. Kindest, Orelle Management Team
   

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9. A

   Anna

   Birmingham

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was absolutely awful. The starters were brought out while we still had plates from the snacks, which hadn’t been cleared away beforehand. The starters were then plated without clearing the table properly. We had one vegan in our party, and when the waitress asked if we wanted bread, we said yes. However, it was served with non-vegan butter, and there were no vegan alternatives such as olive oil provided. We waited for well over an hour for our food, which was only the Sunday roast they were serving. When it finally arrived, all the vegetables were cold.
   

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   Orelle BirminghamResponded 6 days ago

   Dear Anna, Thank you for your feedback. I’m very sorry to hear about your disappointing experience. The issues you mentioned, from the timing of service to the lack of a proper vegan alternative and the delay with cold vegetables, fall far short of the standards we aim to provide. We are addressing these concerns with our team to ensure better coordination and attentiveness in the future. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance. Please feel free to reach out directly so we can ensure your next visit is exceptional. Warm regards, Orelle Management Team
   

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10. D

    Donna

    London

    1 review

    3.0

    1 review

    Dined on December 15, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Sunday lunch was not the best and expected more. Beef stringy (already sent one back due to fatty pieces served), vegetables cold, no flavour in gravy. Service poor. Disappointing.
    

    Orelle BirminghamResponded 6 days ago

    Dear Donna, Thank you for sharing your feedback. I’m truly sorry to hear that your Sunday lunch did not meet your expectations, especially given the significance of the occasion. It’s disappointing to learn about the issues with the beef, cold vegetables, and lack of flavor in the gravy, as well as the service falling short. We strive to provide a high-quality dining experience, and it’s clear we missed the mark during your visit. Your comments have been shared with our kitchen and service teams to address these shortcomings and ensure improvements are made. We greatly value your feedback and regret that we let you down on such a special day. If you choose to dine with us again, please reach out to us so we can ensure your experience is exceptional. Warm regards, Orelle Management Team
    

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