Orelle Birmingham

Review summary

1. P

   Paul

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   3 friends lunching. Choosing from the Prix Fixe menu, we thoroughly enjoyed our food and drink. I can recommend the 'house white'! The food was beautifully presented, and delicious. The portions were more than adequate for 3 adult males. All the staff were polite, friendly, attentive and welcoming. The service was efficient and unhurried. The daytime views of Birmingham are spectacular. We'll definitely return, possibly to enjoy the evening cityscape.
   

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2. H

   Hon

   Hong Kong

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   This restaurant is highly recommended, the food is classic as it is the view we enjoy. One good thing to note the waitress accidentally placed the wrong order of Salmon for my wife and they served it to us asking if we had any allergies while they rectified the order. This service can only be experienced in fine dining like the Orelle, and I will come to visit again soon.
   

   Orelle BirminghamResponded today

   Dear Hon, Thank you so much for your kind words and thoughtful review! We're thrilled to hear you enjoyed the classic dishes and breath taking views at Orelle. We're also glad that the situation with the salmon was handled to your satisfaction—it’s always our priority to ensure guests feel well cared for, even in unexpected moments. We look forward to welcoming you and your wife back again soon! Kindest, Orelle Management Team
   

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3. N

   Nick

   Birmingham

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   A high end restaurant sitting in a high rise building with views over Birmingham. Atmospheric lights make it difficult to read the menu, some resort to using their phones to provide added light. Our service was rather slow throughout but the food was excellent, well presented, tasty and with adequate portions. Not sure if this place really knows what it wants to be. The music is very loud and intrusive, more in keeping with a bar than a restaurant
   

   Orelle BirminghamResponded 3 days ago

   Dear Nick , Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the food and the portion sizes. We’re sorry to hear that the lighting and music impacted your experience. Your comment about the difficulty reading the menu and the loudness of the music has been noted. We also apologize that the service fell short of expectations. Providing attentive and timely service is a priority for us, and your comments will be shared with the team as part of our continuous effort to improve. Your feedback about the restaurant’s ambiance and identity is valuable, and we’ll use it to reflect on how we can create a more cohesive experience for our guests. Thank you for helping us grow, and we hope you’ll consider visiting us again in the future. Kindest, Orelle Team
   

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4. S

   Sylvia

   Birmingham

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My third visit to Orelle and it never disappoints. Everything is exceptional but especially the service . Love it !
   

   Orelle BirminghamResponded 3 days ago

   Dear Sylvia, Thank you so much for your kind words and for being a loyal guest at Orelle! We're thrilled to hear that you've had exceptional experiences each time you visited, and it means the world to us that you especially enjoy our service. We look forward to welcoming you back again soon for your fourth visit and making it just as memorable as the rest! Kindest, Orelle Management Team
   

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5. B

   BRUCE

   VIP

   Edinburgh

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Fantastic space and the views are great, I had the entrecote and no problem with it, my partner had the sea bream and that was a tad overcooked unfortunately, so food could have been better but the space is worth the visit.
   

   Orelle BirminghamResponded today

   Dear Bruce, Thank you for taking the time to share your experience! We’re delighted you enjoyed the fantastic space and stunning views—it truly is a special part of dining at Orelle. We’re sorry to hear the sea bream wasn’t cooked to perfection, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon for an even better experience! Kindest, Orelle Management Team
   

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6. F

   FRANK

   Hampshire

   2 reviews

   5.0

   2 reviews

   Dined on January 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful view , staff were very polite and professional.
   

   Orelle BirminghamResponded 7 days ago

   Dear Frank, Thank you so much for the 5-star review! Looking forward seeing you here next time! Best Regards, Orelle Management Team
   

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7. M

   Martyn

   Hampshire

   1 review

   5.0

   1 review

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant with great views and super tasty food with friendly staff providing top service. Thanks and we will be back soon
   

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   Orelle BirminghamResponded on January 14, 2025

   Dear Martyn, Thank you for your kind words! We’re so pleased you enjoyed our stunning views, delicious food, and the friendly service from our team. It means the world to us that you had such a positive experience, and we can’t wait to welcome you back soon for another memorable visit! Warm regards, Orelle Management Team
   

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8. j

   julie

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the set menu and it's great value. Staff are lovely- professional and attentive. Food was beautifully presented, delicious and portion size very good. Ham hock terrine, French onion soup and beetroot tartar starters all v good and tasty. Pork, chicken and salmon mains- all lovely. Then delicious Creme brulee. Cocktails are brilliant.
   

   Orelle BirminghamResponded on January 14, 2025

   Dear Julie, Thank you for taking the time to share such a detailed and glowing review of your recent visit! We’re thrilled to hear that you enjoyed the set menu and found it to be great value. It’s wonderful to know that the dishes—from the starters like the ham hock terrine, French onion soup, and beetroot tartare, to the mains and crème brûlée—left such a positive impression. Your kind words about our team mean a lot to us; we’re delighted you found them professional and attentive. And of course, it’s fantastic to hear you loved the cocktails too ! We look forward to welcoming you back for another delicious experience soon. Warm regards, Orelle Management Team
   

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9. N

   N

   Birmingham

   1 review

   3.0

   1 review

   Dined on January 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   + nice view + friendly, helpful staff + lovely dessert of chocolate fondant and creme brule. + nice wine, but quite expensive + good portion of chicken and well cooked broccoli - gougere were cold in the middle. A new batch was prepared which were nice and hot. - food took a very long time to come out, firstly the cold gougere, then the second batch and then the starters and mains. Surprising as the restaurant was pretty empty. - service was a hit and miss; no one was around when you needed them, to top up water for example and I had to search for someone to ask for my coffee which I had ordered with my desert but hadn't arrived, but then we were asked by about 4 different people if our main course was OK. - french onion soup tasted lovely, the portion was tiny and cold plates did not give a great dining experience - soup had to be eaten rapidly to prevent it getting cold and the gravy sized portion meant it was gone in about 30 seconds. A long wait for that. - the restaurant was freezing cold (on one of the coldest January nights). We were told there was a problem with the heating and were given desserts on the house. With the cost of the wine and the service charge, it feels overpriced overall for the standard of food and service. I guess you're paying for the view, which is a great backdrop, especially at night, and the nice decor.
   

   Orelle BirminghamResponded on January 10, 2025

   Dear N, Thank you for sharing such a detailed review of your experience with us. We’re genuinely sorry for the aspects of your visit that fell short of expectations. Your comments regarding the portion size and temperature of the French onion soup are noted, and we will review this with our kitchen team to ensure we’re meeting our high standards. Additionally, we sincerely apologize for the discomfort caused by the heating issue that evening. While we’re glad you appreciated the gesture of complimentary desserts, we regret that it impacted your overall experience. We truly hope you’ll give us another opportunity to provide the exceptional experience we aim for. Thank you again for your detailed and constructive feedback—it’s greatly appreciated. Warm regards, Orelle Management Team
   

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10. F

    Fiona

    Shropshire

    1 review

    3.0

    1 review

    Dined on January 8, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Restaurant is a triumph of style over function! The room is beautiful, the views are without compare and the service is professional and efficient. The food is of good quality. The beef tartare was excellent and the best course of the meal. The ham hock was good and meaty and served with a slice of toast. Even with pickles this was very dry and a small pat of butter or more ham jelly is needed to lubricate the course. The vegetables in general were well handled and had a good flavour and texture. The protein was less carefully cooked. The chicken breast was overcooked, dry and with a hard brown finish which was difficult to cut. The porc or pork had a thick cap (1-2 centimeters) of fat which was not rendered. This was most unpleasant. It covered the whole of the portion so the leftovers were substantial and were ignored by the waiting staff. That shows a lack of care and interest in the customer and also misses a chance for helpful feedback. The meat itself was good and flavoursome. Finally, both the main courses were heavily oversalted. This is such a disappointment for a great venue. Let's hope the chef was absent for some reason and this was an aberration.
    

    Orelle BirminghamResponded on January 9, 2025

    Dear Fiona, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the style, views, and professional service at Orelle. It’s also great to know that you enjoyed the beef tartare and found the vegetables to be well-prepared. We’re truly sorry to hear that the main courses did not meet your expectations. We take your comments about the chicken and pork seriously, and we will share your feedback with the kitchen team to ensure the protein is cooked to a higher standard and the seasoning is balanced. We value your feedback as it helps us improve and deliver a better experience for our guests. We hope you’ll give us another opportunity to provide you with the exceptional experience that we aim to offer. Best regards, Orelle Management team
    

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