Orelle Birmingham

Review summary

1. F

   FRANK

   Hampshire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful view , staff were very polite and professional.
   

   Orelle BirminghamResponded 1 day ago

   Dear Frank, Thank you so much for the 5-star review! Looking forward seeing you here next time! Best Regards, Orelle Management Team
   

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2. M

   Martyn

   Hampshire

   1 review

   5.0

   1 review

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant with great views and super tasty food with friendly staff providing top service. Thanks and we will be back soon
   

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   Orelle BirminghamResponded 4 days ago

   Dear Martyn, Thank you for your kind words! We’re so pleased you enjoyed our stunning views, delicious food, and the friendly service from our team. It means the world to us that you had such a positive experience, and we can’t wait to welcome you back soon for another memorable visit! Warm regards, Orelle Management Team
   

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3. j

   julie

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the set menu and it's great value. Staff are lovely- professional and attentive. Food was beautifully presented, delicious and portion size very good. Ham hock terrine, French onion soup and beetroot tartar starters all v good and tasty. Pork, chicken and salmon mains- all lovely. Then delicious Creme brulee. Cocktails are brilliant.
   

   Orelle BirminghamResponded 4 days ago

   Dear Julie, Thank you for taking the time to share such a detailed and glowing review of your recent visit! We’re thrilled to hear that you enjoyed the set menu and found it to be great value. It’s wonderful to know that the dishes—from the starters like the ham hock terrine, French onion soup, and beetroot tartare, to the mains and crème brûlée—left such a positive impression. Your kind words about our team mean a lot to us; we’re delighted you found them professional and attentive. And of course, it’s fantastic to hear you loved the cocktails too ! We look forward to welcoming you back for another delicious experience soon. Warm regards, Orelle Management Team
   

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4. N

   N

   Birmingham

   1 review

   3.0

   1 review

   Dined on January 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   + nice view + friendly, helpful staff + lovely dessert of chocolate fondant and creme brule. + nice wine, but quite expensive + good portion of chicken and well cooked broccoli - gougere were cold in the middle. A new batch was prepared which were nice and hot. - food took a very long time to come out, firstly the cold gougere, then the second batch and then the starters and mains. Surprising as the restaurant was pretty empty. - service was a hit and miss; no one was around when you needed them, to top up water for example and I had to search for someone to ask for my coffee which I had ordered with my desert but hadn't arrived, but then we were asked by about 4 different people if our main course was OK. - french onion soup tasted lovely, the portion was tiny and cold plates did not give a great dining experience - soup had to be eaten rapidly to prevent it getting cold and the gravy sized portion meant it was gone in about 30 seconds. A long wait for that. - the restaurant was freezing cold (on one of the coldest January nights). We were told there was a problem with the heating and were given desserts on the house. With the cost of the wine and the service charge, it feels overpriced overall for the standard of food and service. I guess you're paying for the view, which is a great backdrop, especially at night, and the nice decor.
   

   Orelle BirminghamResponded on January 10, 2025

   Dear N, Thank you for sharing such a detailed review of your experience with us. We’re genuinely sorry for the aspects of your visit that fell short of expectations. Your comments regarding the portion size and temperature of the French onion soup are noted, and we will review this with our kitchen team to ensure we’re meeting our high standards. Additionally, we sincerely apologize for the discomfort caused by the heating issue that evening. While we’re glad you appreciated the gesture of complimentary desserts, we regret that it impacted your overall experience. We truly hope you’ll give us another opportunity to provide the exceptional experience we aim for. Thank you again for your detailed and constructive feedback—it’s greatly appreciated. Warm regards, Orelle Management Team
   

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5. F

   Fiona

   Shropshire

   1 review

   3.0

   1 review

   Dined on January 8, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Restaurant is a triumph of style over function! The room is beautiful, the views are without compare and the service is professional and efficient. The food is of good quality. The beef tartare was excellent and the best course of the meal. The ham hock was good and meaty and served with a slice of toast. Even with pickles this was very dry and a small pat of butter or more ham jelly is needed to lubricate the course. The vegetables in general were well handled and had a good flavour and texture. The protein was less carefully cooked. The chicken breast was overcooked, dry and with a hard brown finish which was difficult to cut. The porc or pork had a thick cap (1-2 centimeters) of fat which was not rendered. This was most unpleasant. It covered the whole of the portion so the leftovers were substantial and were ignored by the waiting staff. That shows a lack of care and interest in the customer and also misses a chance for helpful feedback. The meat itself was good and flavoursome. Finally, both the main courses were heavily oversalted. This is such a disappointment for a great venue. Let's hope the chef was absent for some reason and this was an aberration.
   

   Orelle BirminghamResponded on January 9, 2025

   Dear Fiona, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the style, views, and professional service at Orelle. It’s also great to know that you enjoyed the beef tartare and found the vegetables to be well-prepared. We’re truly sorry to hear that the main courses did not meet your expectations. We take your comments about the chicken and pork seriously, and we will share your feedback with the kitchen team to ensure the protein is cooked to a higher standard and the seasoning is balanced. We value your feedback as it helps us improve and deliver a better experience for our guests. We hope you’ll give us another opportunity to provide you with the exceptional experience that we aim to offer. Best regards, Orelle Management team
   

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6. H

   Helen

   Birmingham

   1 review

   5.0

   1 review

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My partner and I went to Orelle in Birmingham to celebrate a special occasion. We had an incredible experience, from being welcomed at the door, throughout the meal and on leaving. The cocktails, food and wine were high quality, and the service was also excellent. The ambience and the view are very special indeed. We will return there again.
   

   Orelle BirminghamResponded on January 9, 2025

   Dear Helen, Thank you so much for sharing your experience! We’re so happy to hear that you and your partner had an incredible time celebrating your special occasion with us. It’s wonderful to know you enjoyed the cocktails, food, wine, and the service throughout your visit. We’re also glad that the ambience and view made your experience even more memorable. We can’t wait to welcome you back for another great time at Orelle! Thank you for choosing us to be a part of your celebration! Best regards, Orelle Management Team
   

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7. S

   Stephanie

   Birmingham

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came here for our anniversary and it was amazing. The food was unreal. The staff were very attentive, polite, and extremely professional. The restaurant was immaculate. 100% will be visiting again and recommending to anyone who will listen!
   

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   Orelle BirminghamResponded on January 5, 2025

   Dear Stephanie, Thank you for celebrating your anniversary with us and for your wonderful feedback! We’re thrilled to hear you found the experience amazing, from the unreal food to the attentive and professional service. Your kind words about our team and the restaurant’s ambiance mean so much to us. We’re honored to have been part of such a special occasion and can’t wait to welcome you back. Thank you for recommending us so highly! Kind regards, Orelle Management
   

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8. D

   Donna

   VIP

   New York City

   7 reviews

   2.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not a friendly welcome downstairs , then clockroom girl decides to pile 4 coats on 1 hanger . Veloute was cool, chateaubriand was poor quality and very over salted and so was the pepper sauce. I did advise the waiter who said is I’d said earlier they could have replaced it. This would have Meant waiting whilst the rest of our table ate which was not desirable- I explained it was edible but not qood quality - no apology was forthcoming or an offer to make it up some way which most mid range restaurants would have done never mind what orelle charges at £116 for 2 - we have had better at miller and carter and that’s saying something!. Dessert was nice and so were the cocktails 🍸 Disappointing birthday meal for £450 and I won’t be back ….
   

   Orelle BirminghamResponded on January 5, 2025

   Dear Donna, Thank you for your feedback. We’re sorry your experience didn’t meet expectations, especially for a special occasion. Our manager checked during your meal, but concerns about the chateaubriand and sauce were raised after it was finished, limiting our ability to address them. Your comments have been noted for review with the kitchen team. Regarding the cloakroom, we apologize for any inconvenience, In two years, this is the first comment about coats on the same hanger. While coats were initially placed on one hanger, they were separated immediately after your request, as we always aim to accommodate guests needs. While we’re pleased you enjoyed the desserts and cocktails, we regret your overall experience fell short and value your feedback to help us improve. Kindest, Orelle
   

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9. J

   Jenny

   Birmingham

   4 reviews

   5.0

   4 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely lunch with my partner, this is our 5th visit and we were once again bowled over by the amazing food, drinks, service and views! We started with a cocktail each, then had the Prix Fixe lunch menu. Sommelier was very helpful in aiding us with a choice of an excellent bottle of red wine. Shame that the wine flights weren't available! We will be returning in the summer, can't wait!
   

   Orelle BirminghamResponded 4 days ago

   Dear Jenny, Thank you for your wonderful review and for choosing to visit us for the fifth time! It’s always such a pleasure to welcome back familiar faces, and we’re delighted to hear you enjoyed your lunch with your partner. We're thrilled you loved the food, drinks, service, and, of course, the stunning views. Starting your meal with cocktails and then indulging in the Prix Fixe menu sounds like the perfect way to spend an afternoon. It’s great to hear that our sommelier could guide you to an excellent choice of red wine. We do apologize for the wine flights not being available on this occasion but appreciate your understanding. We can’t wait to welcome you back this summer for another memorable experience! Warm regards, Orelle Management Team
   

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10. C

    Catriona

    Birmingham

    1 review

    5.0

    1 review

    Dined on January 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Phenomenal! Good, service, experience - a must try!
    

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    Orelle BirminghamResponded on January 5, 2025

    Dear Catriona, Thank you for your fantastic feedback! We’re delighted to hear you enjoyed the food, service, and overall experience. Your kind words mean the world to us, and we’re thrilled to be considered a must-try! We look forward to welcoming you back again soon. Kind regards, Orelle Management Team
    

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