Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. H

   Henry

   VIP

   Atlanta

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Most hotel restaurants are in the just OK to good category. This Westin hotel property restaurant is in the fantastic category. It’s a beautiful restaurant with an amazing wrap around patio. The menu is unique, the food and craft cocktails are  superb. I would frequent this restaurant, even if I was not staying at the hotel. 
   

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2. T

   Theresa

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Service was a ten out of ten. Ambiance was perfect for a date night.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 5, 2025

   Dear Theresa, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Best, Ashley Castillo Director of Food & Beverage
   

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3. S

   Shareef

   Atlanta

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and experience. Great ambiance and beautiful views
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 13, 2025

   Dear Shareef, We are delighted you have enjoyed your dining experience and look forward to serving you again. Thank you for the kind feedback. Best, Ashley Castillo Director of Food & Beverage
   

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4. J

   Janet

   Atlanta

   15 reviews

   3.0

   15 reviews

   Dined on December 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   It’s such a beautiful facility and has amazing ambience. A great place to go have drinks. The food is pretty mid and pretty expensive. The crowd was thin… We were a bit surprised. I think they need to add a little bit more variety to the appetizers… Last time I was there I felt it had a more diverse menu.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 29, 2024

   Dear Janet, Thank you so much for your detailed review. We are so grateful for your business and feedback. I apologize for not meeting your expectations overall. Thank you for mentioning our successes and the areas that we can improve upon. I have noted your suggestions for where we can do better. Thank you again for your patronage. We would love to see you again in the future for another opportunity to impress you. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. J

   Jose

   Atlanta

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice place and good service.. If you are a smoker, don’t go, despite being a terrace they don’t allow smoking 👎
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 26, 2024

   Dear Jose, Thank you for your compliments, and we hope to serve you again. Best, Ashley Castillo Director of Food & Beverage
   

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6. R

   Rina

   Atlanta

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was horrible and overpriced, but the restaurant itself was great. It has a good ambiance. The drinks are okay but overpriced, too. I will not be back again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 31, 2024

   Dear Rina, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. M

   Maury

   VIP

   Atlanta

   1 review

   2.0

   1 review

   Dined on December 24, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Food and service were very disappointing, especially the food. 
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 25, 2024

   Dear Maury, I’m so sorry we disappointed you; I assure you that we value having you as our guest. I would like to learn more about your experience, and I'm at your service if you would like to discuss this in more detail. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. k

   karyn

   VIP

   Atlanta

   86 reviews

   5.0

   86 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After reading so many negative reviews we still wanted to give this a try. Our experience was impeccable from the attentive service to the tasty food. The space is beautiful inside and out and we will definitely be back! We appreciated the optional valet parking as well. Seems they’ve worked out the kinks and the staff were all friendly and professional. The only complaint was an unenforced dress code. Business attire is not workout wear, tennis shoes and baseball caps…. We made the effort and felt unappreciated.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 23, 2024

   Dear karyn, We love hearing patrons say that they would join us again! We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon! Best, Ashley Castillo Director of Food & Beverage
   

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9. K

   Ketty

   Atlanta

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La carta es un poco reducida pero aún así la comida es muy buena, volveré en esta semana con mi familia 💕
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 24, 2024

   Dear Ketty, Five-star reviews are awesome! Thanks for taking the time to drop us some positive feedback. We hope to welcome you back soon for another exceptional meal. Best, Ashley Castillo Director of Food & Beverage
   

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10. T

    Tawana

    Detroit

    1 review

    1.0

    1 review

    Dined on December 16, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    Came to take a friend out to dinner for her birthday after this place was recommended by a friend and this experience fell flat. It was not busy at all but our server was slow and absent . Menu is extremely limited and really needs a revamp. The signature drinks were not a hit and the small plates bites were the only highlight . We ended up leaving right after appetizer and having to find dinner elsewhere Definitely not a pleasant experience
    

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    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 17, 2024

    Dear Tawana, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will consider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
    

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