Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. S

   Sachiho

   Miami

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was AMAZING!! Everything from the drinks, appetizers to entree. I took my best friend there for her birthday dinner. We made reservations and had a table, therefore having a server, the service was not the best. It took about 5-10 minutes just to get waters to the table, after that it took another 10-15 minutes to get our food orders taken and we were informed the kitchen was closing soon so around the 10 minute mark we started to get nervous. It was SOO loud, the way sound travels in there was insane. It’s a nice, semi fine dining experience(minus the service, more so the atmosphere and food/drinks) but super loud. The outside seating area was lovely.
   

   • 

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 2 days ago

   Dear Sachiho, Thank you for choosing us for the birthday celebrations. While I'm glad you enjoyed amazing food, I'm very sorry you found our service lacking. We value your feedback highlighting our successes and areas for improvement, as it allows us to monitor and improve the dining experience. For this reason, we hope to serve you again for a flawless meal. Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
2. K

   Katanga

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome restaurant. Super clean and many seating options. Definitely a must visit.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 4 days ago

   Dear Katanga, Thank you for taking the time to leave us this wonderful review. We are thrilled to hear that our clean restaurant and comfortable seating contributed to a great experience. It was a pleasure to host you, and we look forward to welcoming you back soon. Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
3. A

   Amari

   Miami

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing date vibes! We had a great time. Appetizers & Cocktails only.
   

   • 

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 6 days ago

   Dear Amari, Thank you for coming in for a date night! We are ecstatic that you had a nice time with us. I am so happy to hear that you were pleased with your appetizers and cocktails. Come back and see us again soon for another awesome meal! Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
4. J

   Janet

   Atlanta Metro

   14 reviews

   3.0

   14 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Service was decent and the ambience is beautiful. It’s an amazingly beautiful restaurant, but the food was pretty average. My salmon was good, but no one asked what temperature I wanted it so it was mediumeWell. My friend got shrimp and grits and said they were really salty without a lot of flavor. Maybe stick with the rooftop bar… Their menu is limited, but it’s very tasty.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 13, 2024

   Dear Janet, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our beautiful ambiance and great service. However, I apologize that our food did not meet your expectations, and we have taken note of your comments. It was a pleasure to host you, and we hope to welcome you back in the future for a better experience. Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
5. R

   Regina

   Atlanta Metro

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I love the ambiance. Nice view of the city. We'll be back again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 11, 2024

   Dear Regina, We are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
6. A

   Alvin

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The atmosphere was awesome, but that's where my good experience ended. The menu was way too limited and overpriced. If they get the menu right, Overstory would be a slam dunk! I don't think I'll return.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 11, 2024

   Dear Alvin, Thank you for your feedback. We strive for excellence, so I regret to hear that we fell short this time around. Thank you for mentioning our incredible atmosphere. I apologize that you were not pleased with our menu offerings, and I noted this comment. We would love another chance to impress you in the future! Sincerely, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
7. C

   Craig

   Atlanta Metro

   6 reviews

   vip
   1.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Blah. This place has so much potential but fails to deliver. Service was atrocious. A beautiful roof top bar but fails to deliver.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 10, 2024

   Dear Craig, I’m so sorry we disappointed you; I assure you that we value having you as our guest. I would like to learn more about your experience and I'm at your service if you would like to discuss this in more detail. Sincerely, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
8. l

   liana

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Went there for a brunch for mom’s birthday. Had a service personnel spill the jam on one of our jackets and scarf. The manager did take of some items off of our check. The waitress apologized for the spill of jam at the end (it’s wasn’t her) but it didn’t boost the mood. The wait for the food was quite long for what seemed to be not an extremely busy time. There were only 4 more tables beside us. The items on the menu for brunch were very skimpy and basic for the price. Short ribs hash we ordered was tasteless and almost room temperature and looked like somebody chewed it before serving. Not much to choose for someone who’s gluten free, though when reservations were made, we wrote a note about it. The açaí bowl came after everyone ate though it was ordered right in the beginning. I don’t think we’ll be going back!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 4, 2024

   Dear liana, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will consider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
9. G

   Gaylynn

   Mississippi

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great ambiance and the food menu could be updated but overall great experience! Just think LIVE music would be an added plus!!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 4, 2024

   Dear Gaylynn, Thank you for your visit. It is awesome to hear that you enjoyed your time with us. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for another 5-star experience again soon. Best, Ashley Castillo Director of Food & Beverage
   

   Is this helpful?

   Report
10. S

    Shante

    Atlanta Metro

    3 reviews

    2.0

    3 reviews

    Dined on October 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 5

    My overall experience was great upon walking in. The restaurant was beautiful, the ambiance was amazing! The hostess was great, but unfortunately that was overshadowed by my interaction with my waitress Christina. After being served Christina thought it would be a great idea to give me a lesson on what salt and pepper was as well as how to use them. To say that was insulting would be an understatement. Her check in’s were more of an are you done yet than how’s everything going. My meal felt very rushed. She also forgot that it was a birthday being celebrated, we waited at least 20 minutes after she shoved the device to pay down my throat. I would definitely dine there again but never with her as a waitress. What was supposed to be a celebration was everything but due to her extremely unprofessional service.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on October 28, 2024

    Dear Shante, Thank you for recognizing our beautiful restaurant and ambiance, even though you were disappointed with our service. I sincerely apologize for your experience with our team member. We aim to provide genuine service and warm hospitality, and clearly, we fell short this time. We appreciate your feedback, which will help us improve. We hope to welcome you back soon for a flawless dining experience from start to finish. Sincerely, Ashley Castillo Director of Food & Beverage
    

    1 person found this helpful

    Report