Ozumo Santana Row

Ozumo Santana Row reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tony

   Las Vegas2 reviews

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quality, service and ambiance Great value
   

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2. E

   Eben

   New York City1 review

   5.0

   Dined on May 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time here and it was also a place I chose for my first date. It was so much fun!!! Food was amazing and we sat it an intimate booth. We will be back!!
   

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3. k

   katrina VIP

   San Francisco Bay Area26 reviews

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Quick service, good food, very cold inside. They did a three cookie gift on Mother’s Day
   

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4. L

   Lana

   San Francisco Bay Area6 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I usually visit the location in San Francisco and have always been impressed—fresh, well-prepared food and great service. So, we decided to book the Santana Row location for my daughter’s birthday, but unfortunately, it was a big disappointment. The dragon roll (a baked item) came out dry and cold. Our waitress barely spoke or understood English, which led to our order being messed up not once, but twice. The high-priced meat, sold per ounce, was listed with a misleadingly low price—no mention anywhere that the minimum order is 3 oz, and no explanation given beforehand. The miso soup tasted fishy and unfinished, and most of the food was just okay at best. After a $200 bill, we were still hungry. The manager did come by to apologize, but no kind of compensation was offered—not even a small gesture. In the end, we left and went to another restaurant to actually eat. Very disappointing experience, especially on a special occasion.
   

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5. Y

   Yifan

   Houston2 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super cool place. Excellent food. Fresh seafood. Definitely will visit again
   

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6. j

   james

   Orange County2 reviews

   3.0

   Dined on May 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was really good but our bartender was more concerned with the staff that was coming in to eat on their off days. There was two different employees that came in to eat and they were more concerned with taking care of them.
   

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7. A

   Anne VIP

   San Francisco Bay Area7 reviews

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a favorite. Thank you for accommodating the table request! Please bring back 5000 blades by the glass :)
   

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8. E

   Erik

   San Francisco Bay Area5 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had reservations. Were sat as soon as we arrived. Food was very good. We tried many different rolls and would order all of them again. Service was good. Attentive, but not overly. Definitely will return.
   

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9. D

   Daniella

   New York City11 reviews

   4.0

   Dined on April 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Wonderful food! Nice atmosphere. Service was not amazing but maybe it was an off night. We would go back!
   

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10. E

    Ernesto

    San Francisco Bay Area2 reviews

    5.0

    Dined on March 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a pleasant restaurant to dine at. The food is great the service astounding, and ambiance is fabulous!
    

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