Ozumo Santana Row

Ozumo Santana Row reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. k

   katrina VIP

   San Francisco26 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Quick service, good food, very cold inside. They did a three cookie gift on Mother’s Day
   

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2. L

   Lana

   San Francisco5 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I usually visit the location in San Francisco and have always been impressed—fresh, well-prepared food and great service. So, we decided to book the Santana Row location for my daughter’s birthday, but unfortunately, it was a big disappointment. The dragon roll (a baked item) came out dry and cold. Our waitress barely spoke or understood English, which led to our order being messed up not once, but twice. The high-priced meat, sold per ounce, was listed with a misleadingly low price—no mention anywhere that the minimum order is 3 oz, and no explanation given beforehand. The miso soup tasted fishy and unfinished, and most of the food was just okay at best. After a $200 bill, we were still hungry. The manager did come by to apologize, but no kind of compensation was offered—not even a small gesture. In the end, we left and went to another restaurant to actually eat. Very disappointing experience, especially on a special occasion.
   

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3. Y

   Yifan

   Houston2 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super cool place. Excellent food. Fresh seafood. Definitely will visit again
   

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4. j

   james

   Orange County2 reviews

   3.0

   Dined on May 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was really good but our bartender was more concerned with the staff that was coming in to eat on their off days. There was two different employees that came in to eat and they were more concerned with taking care of them.
   

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5. A

   Anne VIP

   San Francisco7 reviews

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a favorite. Thank you for accommodating the table request! Please bring back 5000 blades by the glass :)
   

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6. E

   Erik

   San Francisco4 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had reservations. Were sat as soon as we arrived. Food was very good. We tried many different rolls and would order all of them again. Service was good. Attentive, but not overly. Definitely will return.
   

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7. D

   Daniella VIP

   New York City10 reviews

   4.0

   Dined on April 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Wonderful food! Nice atmosphere. Service was not amazing but maybe it was an off night. We would go back!
   

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8. E

   Ernesto

   San Francisco2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasant restaurant to dine at. The food is great the service astounding, and ambiance is fabulous!
   

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9. P

   Phong

   Atlanta15 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Ozumo offered a delightful dining experience! My friend and I enjoyed ordering shareable plates along with several specialty sushi rolls, all of which were fresh and flavorful. The presentation of the dishes was impressive and added to the overall appeal of our meal. While the service was satisfactory, it lacked a bit of attentiveness, possibly due to the busy weekend evening. Overall, it's a fantastic spot for sushi, and with some adjustments in service, it could be even better!
   

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10. G

    Grace

    Orange County10 reviews

    5.0

    Dined on March 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great dining experience at Ozumo Santana Row. The service was great and the atmosphere fun and vibrant. I’ve been to Ozumo many times before and it’s my go to place for business meals as they never disappoint. This time I had a party of 8 and we had so much fun. The only thing to note is parking on Santana row is always an art form. Other than that you can go wrong with Ozumo.
    

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