Parker's Jumeirah Lowndes Hotel, London

Review summary

1. J

   Jessie

   London

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The quality of food is amazing, we ordered the truffle pasta and Matilda cake - both are perfect for sharing! The cake was delightful and incredible quality. If you’re too full to eat the whole thing, it can also be boxed up for the journey home. Huge thanks to Jager who served us and was very friendly/welcoming.
   

   • 
   • 

   Is this helpful?

   Report
2. N

   Nada

   London

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food in Dubai branch is more delicious and they take very long time to serve
   

   Is this helpful?

   Report
3. S

   Sandi

   Cornwall

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for the Matilda Cake which exceeded our expectations. Moist, delicious, chocolaty and gooey. The restaurant is welcoming as are the staff. The location is easy to find in a lovely section of London. Each table ordered the Matilda Cake and oooo’s and ahhh’s were heard throughout the restaurant. Not to missed.
   

   Is this helpful?

   Report
4. E

   Esma

   London

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service from the moment of entering was extremely poor. Despite having a reservation I was made to wait over 30 mins. Once seated, it took them 10/15 mins to provide us with a menu qr, menu was limited and overpriced. We left the restaurant without ordering.
   

   Is this helpful?

   Report
5. S

   Sarah

   London

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Cake took over 50 mins to arrive. Arrived and was not presented the same way as others, cake slipped everywhere. Drinks came after half an hour but were cold by the time food came. Service was not attentive, had to keep going inside to call staff. Poor sense of organisation. Would not visit again.
   

   Is this helpful?

   Report
6. U

   Umair

   London

   1 review

   2.0

   1 review

   Dined on October 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was good. Matilda cake was the best but for approx £37 (£33 plus 12.5% compulsory serv charge) it should have been mind blowing and nothing less. Alfredo pasta was pretty good too but again for approx. £32 it should have been. Overall food is good but the price and a very average customer service and ambience it all seemed to be over hyped and over priced. Ambience wise it was small and more like a three star hotel's restaurant but charging prices of a 5 star hotel.
   

   Is this helpful?

   Report
7. D

   Derya

   New York City

   1 review

   5.0

   1 review

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Matilda Cake 🤤🧡 was fab! Also everyone was so nice and attentive.
   

   Is this helpful?

   Report
8. L

   Lucy

   London

   2 reviews

   1.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were at the restaurant for an hour and 20 minutes and in that time all that was served to us was a main course. We ordered the Matilda cake dessert and watched other tables get served theirs and eventually had to ask for the dessert to be cancelled as we ran out of time. Each time we were served it was by a different waiter, none seemed particularly interested or bothered. We eventually managed to get the bill, they never showed us it, just told us that they weren’t going to charge for the dessert that we never had and presented a card machine. I worked it out myself that I’d paid roughly the right amount. Huge disappointment, will not be going back.
   

   Is this helpful?

   Report
9. S

   Siddiqa

   Birmingham

   2 reviews

   1.0

   2 reviews

   Dined on October 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was disappointing and poor, service was atrocious. Nothing like the middle east. Dont’t waste your time or Money
   

   Is this helpful?

   Report
10. A

    Almira

    London

    1 review

    2.0

    1 review

    Dined on October 8, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    I know it is a new restaurant, but the waiters need training and they need to understand English. They got our order wrong the whole night, and we wanted the Steak Fries which take like 30 minutes, we were waiting for it, an hour passed and he comes and tells us he didn’t even order it. My friends were really mad because I was speaking highly of this restaurant as the Dubai branch is amazing, but London as always it’s a flop. The staff need training, the menu needs a change, the staff need to be nicer, I am in a Knightsbridge restaurant and kindly asked to charge my phone as I needed to call my driver, and the guy at the Parker’s bar area just kept being very rude and saying no. You need to hire all new staff, this is the first time in my life where I wanted to remove the service charge in a restaurant.
    

    Is this helpful?

    Report