Paul Martin's American Grill - Westlake Village

Review summary

1. s

   shari

   VIP

   Los Angeles

   36 reviews

   4.0

   36 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 5

   I eat here all of the time. This meal, I ordered the short ribs. They were incredibly tough, I had to use a knife and that was difficult. I told the waiter, he took my plate and at that point I didn’t want a replacement. He apologized, offered us a free dessert which was nice. My assumption was that the meal would be credited. It was not. Yes we had a free dessert but my meal should have been comped. I am really stumped as to why he’d think it was ok to charge us for a meal I didn’t even eat. Had I known when the bill was paid I would have objected. I didn’t even want a dessert. Maybe review these types of incidents with staff. He could’ve done better.
   

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2. G

   Gail

   VIP

   Los Angeles

   36 reviews

   4.0

   36 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The crab cakes were underdone. Mushy on the inside not crispy on the outside. It tasted like tuna fish with lots of mayo but with no taste other than that. Needs seasoning. Chefs should definitely do better. The brick chicken was good, but mashed potatoes were tasteless and tasted like instant. Service was good.
   

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3. D

   Doreen

   VIP

   Los Angeles

   122 reviews

   2.0

   122 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Nice restaurant, lots of different food choices. I just have not had the best of luck with food. Went there for lunch this time and ordered French dip. It was cold and soggy. Not the first time this has happened. *What I forgot to include was the service was outstanding!! All this being said, my review was my experience, so don’t let that hinder anyone from going there.
   

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4. S

   Susan

   Central Coast

   11 reviews

   5.0

   11 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paul Martin's is our "go to" place when we're with our LA friends. The bar is well stocked, food was superb and Kiana our server couldn't have been more attentive and friendly. My friends and I can't wait to return!!
   

   Paul Martin's American Grill - Westlake VillageResponded on December 8, 2024

   Hi Susan! Thank you so much for your feedback. We are so happy to hear you had a wonderful experience and will pass along your compliments to Kiana. We look forward to seeing you and your friends again soon!
   

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5. FN

   FernandoN

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good service and Good food. Nice ambience. Will return.
   

   Paul Martin's American Grill - Westlake VillageResponded on December 2, 2024

   We truly appreciate you! Thank you
   

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6. R

   Robert

   VIP

   Los Angeles

   61 reviews

   5.0

   61 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a fantastic Thanksgiving dinner. Second year in a row that we’ve gone there for Thanksgiving. Kids love it.
   

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7. M

   Mike

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attended Thanksgiving. Sat at the bar and ordered off their menu. Had deviled eggs, filet mignon and dirty martini with blue cheese stuffed olives. Food and service was fantastic.
   

   Paul Martin's American Grill - Westlake VillageResponded on December 2, 2024

   Thank you for dining with us. We truly appreciate you! Thank you
   

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8. L

   Len

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyed Thanksgiving with my family. Jack was an awesome server
   

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9. D

   Donna

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We have been frequent guests at Paul Martin's, so we made a reservation for Thanksgiving dinner and invited a friend. This dinner was a big disappointment. First, the dinner came out barely lukewarm. The turkey was tender, but that was the only good thing I could say about the dinner. The green beans were just awful, the squash soup was too sweet, and the gravy was not flavorful. The pumpkin pie came out ice cold and was the worst pie I have ever had - way too sweet and with little flavor of pumpkin, with a tasteless crust. The whole dinner tasted like it came out of a food service truck delivery. We had told our friend that he restaurant made good homestyle food, but we were pretty embarrassed to have recommended this restaurant.
   

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10. B

    Brett

    VIP

    Los Angeles

    52 reviews

    4.0

    52 reviews

    Dined on November 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Food and service was very good. I just wished they didn’t bring our salads and entrees at the same time. Environment was pleasant.
    

    Paul Martin's American Grill - Westlake VillageResponded on November 30, 2024

    We truly appreciate you and hope to serve you again soon!
    

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