Perry's Steakhouse & Grille – Richmond - Short Pump

Review summary

1. T

   Tashana

   Richmond

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   My experience at Perry’s definitely wasn’t what i expected at all. I made reservations for 8 pm for my birthday celebration and wasn’t seated until about 8:40pm. Then out of the 4 bathrooms in the women’s stall only 2 were working so there was a long wait to use the bathroom and i’m currently pregnant as well so that was annoying. When we were finally seated a waiter came but then it was some confusion between the waiters where they was switching or something so that took a while to order our drinks and food. We didn’t receive our food until around 10pm .. THE FOOD WAS THE ONLY THING THAT WAS AMAZING 10/10 ! The cook was amazing the food was delicious and on point. As I stated before it was my birthday celebration so one of my guest asked the waiter if they did any kind of birthday gratitude and he said yes, so he brung out some kind of dessert .. the lady across from me had a candle lit on hers so i ask for a candle and he replied and asked if anyone had a lighter. Although the dessert was beautiful I couldn’t eat it because I am allergic to peanuts. ( wasn’t asked if I had an allergy either) but whatever. I just feel like a lot of careless actions was taken when it came to the customer service at Perry’s. Yes the food should be amazing but the customer service should be as well. The atmosphere was beautiful as well but the customer service was about a 4/10. Definitely would consider take out next go round.
   

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2. K

   Kirk

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Food was fabulous! Priced fairly young staff needs more experience in fine dining. Way too many tables , too loud. This type of dining should be more quiet and personal. The atmosphere was more of any chain restaurant instead of one of fine dining.
   

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3. B

   Brandon

   Richmond

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 1

   The steak was incredible, but the atmosphere tainted the whole experience. We were in a pretty secluded spot- in a nook with only one table beside us- but it was still so loud that we couldn’t hear each other. We won’t go back
   

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4. M

   Mary

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful evening. Food was delicious! Service was outstanding!
   

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5. K

   Kay

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gracie was our server and she was amazing. My son, mother, and I went for a nice meal since my son had finished his first semester at UVA. We had the Friday porkchop special and my mom had the senior filet meal, We started with the BBQ bacon wrapped shrimp appetizer which my son said was the best shrimp dish he’d ever had. My son had the French onion soup and my mom and I shared a wedge. Everything was very flavorful. We had eaten at Perry’s a couple times previously and you can’t get a better porkchop. It’s got a caramelized “crust of deliciousness on the outside and even the lunch portion is huge. My mother loved her filet. Even the mashed potatoes were fluffy and creamy. For dessert, my son got the crunch tower and my mom and I split the D’Angelo table side flamed dessert. We really had an incredible meal. Gracie was lovely and was very patient with special requests. Thank you, Gracie!!! What a great personality—very endearing. Thank you, Perry’s!!
   

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6. T

   Tamara R

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Phenomenal and outstanding service for our first visit. Everything from the food, the waitress the server, even the Valet attendant was superb. The only exception that I will make is that I felt a little claustrophobic due to the tables being so close together. Other than the one exception, I really enjoyed the experience. I know that some people would disagree, but I honestly think that Perry's steaks are better than Ruth Chris. There I said it.......
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you so much for your support of Perry’s Steakhouse and Grille Richmond! We appreciate you! It is always so great to hear that we met our guests' expectations. I will be sure to pass along your kind words to our leadership and on-site team. We hope to see you again soon! Jesus Martinez General Manager
   

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7. F

   Felix

   VIP

   Richmond

   49 reviews

   5.0

   49 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambience and a very polite and professional team. Our server, Nicole, was courteous and extremely kind. She was very attentive and friendly. The food was delicious! We will return.
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you for choosing Perry’s to celebrate! I am so glad to hear you enjoyed everything and we thank you for taking the time to let us know how we impressed. I will be sure to pass along your positive feedback to my team. We look forward to hearing from you again, have a great day! Jesus Martinez General Manager
   

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8. S

   Shari

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top notch and I highly recommend the Thursday night prime rib special!! Delicious!
   

   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good afternoon, Thank you for taking the time to provide your positive feedback from your recent dining experience at Perry's Steakhouse and Grille Richmond. I have shared your feedback with the rest of the team. We look forward to seeing you again soon so that we may again provide a dining experience that is truly "Rare and Well Done"! Jesus Martinez General Manager
   

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9. L

   LeAn

   Richmond

   23 reviews

   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nayif was our server at the high top bar table section. He was fantastic and help make our girls night/bday celebration fantastic. Food was great and fast. Thanks!
   

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   Perry's Steakhouse & Grille – Richmond - Short PumpResponded 1 day ago

   Good morning, Thank you for choosing Perry’s to celebrate! I am so glad to hear you enjoyed everything and we thank you for taking the time to let us know how we impressed. I will be sure to pass along your positive feedback to my team. We look forward to hearing from you again, have a great day! Jesus Martinez General Manager
   

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10. D

    Dwayne

    Richmond

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Steak was a little over cooked! Given the wrong salad
    

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