P.F. Chang's - Grandscape

Review summary

1. P

   Patricia

   Dallas4 reviews

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service, waitress was attentive, greeters as well.
   

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2. P

   Patricia

   Dallas4 reviews

   5.0

   Dined on January 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took a friend for her birthday lunch. The food and service were excellent!
   

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3. L

   Lauren VIP

   Dallas6 reviews

   1.0

   Dined on January 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Host did not sit us for a long time after our reservation time even though the first guest checked in right before the reservation asking for the table. Environment did not feel clean, sticky tables and menus. Entire service was very slow and it didn’t feel like we received the value for what we paid.
   

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4. S

   Stacey

   Dallas7 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I had not been to PF Chang’s in years so when it popped up on OpenTable, I thought, why not? In the end, I would have rather gone to Pei Wei. Service was incredibly slow, and I do completely understand that it is always ridiculous on Christmas Eve. My husband and I both come from a service industry background and totally get that. Plus, our table was nowhere near the rest of his section. Why he had us is still a mystery. However, what was the most disheartening was to see the two managers who were walking around staring at their iPads and doing absolutely nothing to help their staff. The servers who were clearly in the weeds were struggling and these two guys did zero to help them. That’s exceptionally poor management. 
   

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5. M

   Michelle

   Dallas15 reviews

   3.0

   Dined on December 15, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   Restaurant did not have my open table reservation in their computer. We had to wait about 15 minutes and they were nice about it. Waitress was nice. Food was terrible. We miss the old recipes. Way over priced for the quality and amount of food. Will not be going back.
   

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6. K

   Kim VIP

   Dallas7 reviews

   3.0

   Dined on August 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Reservation made on OpenTable, when we arrived said they weren’t taking reservations from there and we’d need to wait 90 minutes. Another person said they’d seat us in 10 minutes when I showed the reservation. Restaurant was dirty and food was not well made or presented. It was greasy and everything had chilis added to it. Good if you like chilis, but I’m allergic, so limited options.
   

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7. OT

   OpenTable Diner VIP

   Dallas17 reviews

   2.0

   Dined on May 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Served our soup and main meal at the same time. Had them take back the mains, but the food was lukewarm when served.
   

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8. SW

   ScottW VIP

   Dallas9 reviews

   5.0

   Dined on April 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and atmosphere were good, but our server Isabella was outstanding. I had some special requests, and she was very attentive and made sure we were taken care of. I'm willing to go back just for the service.
   

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9. WB

   WillB

   Dallas3 reviews

   5.0

   Dined on March 31, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was slow in the beginning , but food was ok.
   

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10. GM

    GerryM

    Dallas17 reviews

    5.0

    Dined on February 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    PF Changs ia always a solid place to eat. We are so glad to see it on OpenTable, as the wait at this location can be pretty long. Our server Luca was great and paced the meal perfectly. The food was good (as always).
    

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