Pho Cheltenham

Review summary

1. J

   Jennie

   Gloucestershire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were excellent, they were friendly and helpful and took the time to talk about the food and options. It was a lovely experience and the food was excellent
   

   Is this helpful?

   Report
2. C

   Christophe

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointed - the venue was half full, but it still took 50 mins for my food to arrive (after I chased it) and the starter and main at the same time. And the pork and lemongrass balls we’re cold. Such as shame as Pho used to be one of my favourites - not sure if it’s just this branch.
   

   Is this helpful?

   Report
3. N

   Nigel

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Arrived for a booking of 3 on Sat evening. Staff friendly and ordered drinks with crackers to look at menu. Ordered starters to share and mains. However, an hour later we were still waiting for any food to show. On complaining, we were told 6 minutes to wait further and apologies. 10 minutes later our mains arrived. We never received our starters. Food ok but no real attempt to apologise for the long wait or genuine check in after to see if all ok. When the bill arrived, we had been charged for our starters. We complained and duty manager came over, apologised and offered to remove food charges from the bill. Whilst this qas generous, it did not overcome the poor experience. What was obvious was the number of food to go orders being collected at the door; approx 1 every couple of minutes. Clearly, the kitchen cannot cope with volume of both online and in person diners. We did consider ordering via Deliveroo to our table! So, until Pho get the balance right for diners in their restaurant we will avoid. We heard other diners complaining of same issue. Pho risk becoming an expensive take away unless they sort this out.
   

   Is this helpful?

   Report
4. R

   Richard

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pho was amazing. My first time with Vietnamese food and it was amazing. Loved every bite
   

   • 

   Is this helpful?

   Report
5. D

   David

   Brighton

   3 reviews

   3.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   2 servers took our order hate that something always goes wrong which it did . Delay in dessert coming out . Mains came out b4 starters
   

   Is this helpful?

   Report
6. J

   Julie

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really friendly efficient service, all staff help each other and makes your experience good. Food excellent good value for money Will definitely return
   

   Is this helpful?

   Report
7. S

   Simon

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were excellent. Will absolutely be back again.
   

   Is this helpful?

   Report
8. ME

   MariaE

   Gloucestershire

   3 reviews

   5.0

   3 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team very friendly and helpful..nothing was too much.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Cheshire

   1 review

   4.0

   1 review

   Dined on September 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fresh and lush food but expensive for what you get Portions of noodles need to be bigger for value 😋
   

   Is this helpful?

   Report
10. R

    Robyn

    Gloucestershire

    1 review

    1.0

    1 review

    Dined on September 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    We waiting an hour and a half for our main after our starter had come. When we asked how long our main was going to be, they said aren’t you waiting for your starters . Considering we had been there for an hour and a half and they still thought we didn’t have our starters was poor service. We clearly got forgotten about and they rushed to get mains out from then.
    

    Is this helpful?

    Report