Piccolino - Chester

Review summary

1. P

   Pamela

   London

   5 reviews

   4.0

   5 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was lovely ; 2 of us had pasta, and one had gluten-free pizza and chocolate tart. Service was good, and lighting made for a lovely ambience. A glass of wine for £14.50 was a bit of a shock. Toilets are upstairs and quite a distance for one of the guests. Not sure if disabled downstairs but couldn't see it. Good night but quite expensive.
   

   Piccolino - ChesterResponded 2 days ago

   Hello Pamela, Thank you for sharing your feedback about your recent visit at Piccolino Chester , We’re delighted to hear that you enjoyed the food, including the pasta, gluten-free pizza, and chocolate tart, as well as the lovely ambiance created by our lighting. We appreciate your comments about our pricing and facilities. We strive to offer a memorable experience and will take your feedback into account as we continue to improve. Regarding accessibility, we do have measures in place to assist guests with mobility needs, and we’d be happy to provide more details during your next visit also we have a disable toilet located in the ground floor . We’re so glad you had a good night overall, and we hope to welcome you back soon! Best regards, Piccolino Team
   

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2. O

   Owen Hefin

   Cheshire

   4 reviews

   5.0

   4 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Piccolinos -Chester is always of the highest quality . The staff are always warm and welcoming and although it’s becoming incrementally more expensive-the food is always of the highest quality both in taste and presentation.
   

   Piccolino - ChesterResponded 2 days ago

   Ciao Owen , Thank you for your wonderful feedback and for your continued support us, We are thrilled to hear that you always have a high-quality experience with us and that our team’s warmth and hospitality leave a positive impression. We truly appreciate your kind words about our food’s taste and presentation. Your recognition motivates us to continue delivering exceptional experiences for our guests. We look forward to welcoming you back soon! Piccolino Team
   

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3. G

   Gillian

   Vancouver

   27 reviews

   vip
   4.0

   27 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was lovely although having spent some time being clear I was vegetarian and gluten free, my meal was announced as pasta with chicken, to which I said, I don’t eat chicken and then the waitress said, sorry, pasta with salmon. I then reminded her I had ordered a vegetarian pasta and she said yes - it’s vegetarian. This made me very suspicious as to what I was eating and I sought the assurance of the head guy. To be fair, it was exactly what I ordered and was delicious but I could have done without the drama.
   

   Piccolino - ChesterResponded on November 12, 2024

   Dear Gillian, Thank you for your feedback and for dining with us. We’re glad you enjoyed your meal but apologize for the confusion around your order. It sounds like the server may have mistakenly referred to the dish as chicken pasta, which was an error in communication, not in preparation. Your meal was indeed vegetarian and gluten-free, marked with a bamboo purple stick for dietary assurance, and prepared exactly as requested. We take dietary needs very seriously, and I apologize for the mix-up that caused unnecessary worry. Thank you for bringing this to our attention, and we look forward to providing a seamless experience on your next visit. Warm regards, Fabio Derosas Manager team
   

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4. J

   John

   Philadelphia

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Friendly but slow service. Food was good but appetizers are not shareable size. Salad sizes not consistant. 
   

   Piccolino - ChesterResponded on November 18, 2024

   Hello John, Thank you for your feedback. We’re glad you enjoyed the food! We’re sorry to hear about the inconsistencies with the salad sizes and that the appetizers weren’t what you expected in terms of sharing portions. We’ll share your comments with our team to ensure a better experience in the future. We appreciate your patience and hope to welcome you back soon for an improved visit! Piccolino Chester Team
   

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5. K

   Karen

   North Wales

   2 reviews

   5.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as always. Food amazing and staff so friendly
   

   Piccolino - ChesterResponded on November 12, 2024

   Dear Karen Thank you for your lovely feedback! We’re delighted to hear that you had another wonderful experience with us and enjoyed both the food and our friendly team. It’s always a pleasure to serve you, and we look forward to welcoming you back for many more enjoyable visits! Warm regards, Fabio Derosas Manager Team
   

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6. T

   Tim

   Cheshire

   8 reviews

   vip
   2.0

   8 reviews

   Dined on October 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Poor quality food overall no flavour Ambience is good but unfortunately the food lacks flavour and quality!
   

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7. S

   SIOBHAN

   London

   4 reviews

   3.0

   4 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Greeting wasn’t as expected & although booked were told no current table & pointed towards large table bar area to wait. No drinks offered during wait . A table was then offered but in front of door which meant during meal coats on as door constantly open & close. Had to ask for drink service at table . Food was delicious but overall experience not as expected. Don’t feel at this point that we would return soon .
   

   Piccolino - ChesterResponded 2 days ago

   Ciao Siobhan, Thank you for your feedback. we truly sorry to hear that your experience didn’t meet expectations. I apologize for the wait upon arrival, the lack of drink service, and the discomfort caused by the table placement. While I’m glad you enjoyed the food, I regret that the overall experience left you disappointed. Providing exceptional service is our priority, and it’s clear we fell short this time. We’d love the chance to make it up to you and provide the experience you deserve. Please feel free to reach out to discuss your visit further. Kind regards, Piccolino Team
   

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8. L

   Lucinda

   San Francisco

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice as always
   

   Piccolino - ChesterResponded on November 2, 2024

   Hello Lucinda We’re truly grateful for your 5-star review! It was pleasure , and we’re delighted to know you had such a fantastic stay. We’re here to make every visit special and can’t wait to welcome you back for more memorable moments! Manager Team
   

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9. K

   Karl

   Las Vegas

   12 reviews

   vip
   4.0

   12 reviews

   Dined on October 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and services very good , the experience was spoilt by babies and young children out of control by woke parents c in there 50s , with no idea how to control unruly brats
   

   Piccolino - ChesterResponded on October 15, 2024

   Hello Karl , We strive to create a welcoming environment for all diners, and we understand how important it is for everyone to have an enjoyable experience. We appreciate your input and will take it into consideration to ensure a more pleasant atmosphere for all our guests in the future. Thank you again for your feedback. Best regards, Piccolino Team
   

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10. D

    Debbie

    Cheshire

    1 review

    2.0

    1 review

    Dined on October 12, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    Very over crowded & running behind, obviously booked too many people in. Tables places way too close to other tables Food cold & very very over priced for what we received Steak cold in the middle, no steak knife Pasta was cold & sloppy & very fishy tasting Waited a long time between courses Because of the amount of people it was very noisy Food was not worth the price we paid Probably won’t return
    

    Piccolino - ChesterResponded on October 15, 2024

    Dear Debbie Thank you for your feedback. We're sorry to hear that your visit didn’t meet expectations. It seems we were busier than anticipated, and we regret that this impacted your experience, from the noise level to the service. We also apologize for the issues with your food, including the cold steak and pasta. Your comments are important to us, and we will address these concerns with our team. If you’d like to discuss further or give us another chance, please reach out as directly, We appreciate your input and hope to improve your experience in the future. Best regards, Piccolino Team
    

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