Pictograma

Pictograma reviews from people who’ve dined at this restaurant. Based on recent rating.

1. E

   Elva

   Mexico City1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente lugar para degustar variedad de vinos. Obra arquitectónica impresionante
   

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2. OT

   OpenTable Diner

   Quintana Roo1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Es la primera degustación que tenemos en Valle de Guadalupe y nos encantó. Daniel tiene mucho conocimiento y su sugerencia en la cata con quesos fue exquisita
   

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3. F

   Francisco

   San Diego2 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   HERMOSO LUGAR , FUERA DE LO COMUN , MUY RECOMENDABLE
   

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4. A

   Alejandra VIP

   Baja California9 reviews

   2.0

   Dined on March 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Servicio normal, pero llegaron 40 minutos tarde para atendernos.
   

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5. P

   Patrick VIP

   Philadelphia1 review

   1.0

   Dined on January 20, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Our party was staying the Banyan Tree hotel which is located on the Pictograma vineyard. The location is stunning. The wine tasting experience, however, was not. We had a 5 pm reservation and arrived slightly late at 510 pm. The lady who was in charge of the tasting appeared at first to not know of our reservation and then immediately said we close at 6 pm. There were dirty glasses on the tables and a gentleman who also worked there clicking away on the table next to us obviously doing some business activities for the winery which did not present a welcoming atmosphere. The lady tho knowledgeable about the wines, presented them quickly and then walked away each time and disappeared each time even tho we were the only tasters in the room. We were never offered food to pair with the wine and at the end of our experience we had to track someone down to pay. The lady had never come back to take the check for our group. Wine was ok, but the service was anything but hospitable.
   

   PictogramaResponded on February 13, 2025

   Dear Patrick,Thank you for sharing your experience.We are sorry to hear that your visit did not meet your expectations. Your feedback is important to us as it helps us identify areas where we can improve.We are sorry to hear that the reception was not ideal and that there was confusion with your reservation.We want our visitors to feel welcome and relaxed,and we clearly didn't achieve that in your case.We are committed to creating exceptional experiences, and we regret that this was not the case in your case.We would very much like the opportunity to provide a better experience in the future.If you would be willing,please contact us directly so we can discuss what happened and offer you special attention on your next visit. Sincerely,Claudia Luna,Marketing Leader
   

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6. X

   Xiomara

   Los Angeles31 reviews

   5.0

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible architecture with delicious wines! I wanted to buy more bottles but they were at bit pricey for a vineyard. Overall, an excellent and informative tasting! A bit hard to find but worth the search!
   

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7. C

   Cristina

   Monterrey1 review

   1.0

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   En la cata nos dejaban mucho tiempo solos y esperábamos a que regresar a servirnos otra copa y explicarnos que nos estábamos tomando , esperaba una mejor experiencia y no pagamos la cata más barata.
   

   PictogramaResponded on January 10, 2025

   ¡Hola! Lamentamos mucho escuchar que tu experiencia en nuestra cata no fue la que esperabas. Nos gustaría mucho poder comprender mejor lo sucedido. Entendemos lo frustrante que puede ser sentir que no se recibe la atención adecuada, sobre todo cuando se trata de una experiencia como una cata de vinos, donde la interacción y la explicación de cada copa son fundamentales. Agradecemos de corazón tus comentarios y te aseguramos que los tomaremos en cuenta para mejorar. Nos encantaría tener la oportunidad de compensarte por esta situación. ¿Te gustaría que nos pusiéramos en contacto contigo personalmente para conversar sobre tu experiencia y ofrecerte una beneficio?
   

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8. OT

   OpenTable Diner

   Los Angeles3 reviews

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent experience, no wait time, excellent customer service. My boyfriend and I did the cacao tasting, the best chocolate ganache! Wine tasting was fun and explanatory. Of course the aesthetics and ambience is perfect for a photo shoot.
   

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9. P

   PATRICIO

   Mexico City9 reviews

   5.0

   Dined on September 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente y diferente opción. Es chico el lugar pero vale mucho la pena. El vino es delicioso. Lo mejor de los viñedos que conocí
   

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10. OT

    OpenTable Diner

    Baja California5 reviews

    5.0

    Dined on August 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excelente servicio, muy buenos sus vinos, la explicación de la degustacion fue grandiosa se ve que tienen experiencia de lo que hacen
    

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