PINO

Review summary

1. T

   Tracy

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   This place has enormous potential with a dash of imposter syndrome.
   

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2. R

   Richard

   New York City

   9 reviews

   2.0

   9 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Average food. Attentive wait staff. Dismal wine list.
   

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3. Y

   Yvonne

   Greater Boston

   16 reviews

   5.0

   16 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was not too busy for a Saturday evening. Food and drinks were good. Customer service was outstanding!
   

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4. J

   Jude

   New Hampshire

   1 review

   5.0

   1 review

   Dined on September 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff was very curtious and helpfull. The service was excellent.
   

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5. T

   Tonya

   Greater Boston

   1 review

   5.0

   1 review

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic. Our waiter was the real showstopper, though. Incredible service!! We will definitely be back!!
   

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6. M

   Max

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined on August 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Dinner reservations made through Open Table did not specify they do not use the restaurant nor its menu during the week. We found that out when we arrived. We had to eat in the bar and from the bar menu, which is just a significantly abbreviated version of the restaurant menu. We specifically came to try items from the restaurant menu. Pino’s website did not specify this restriction either. We had 3 dishes: 2 pork chops and 1 chicken Parmesan. The chicken parm was not on the bar menu, (only on the restaurant menu) but the kitchen was nice enough to make it, as that was one of the reasons we came here. Poor quality food. The sauce of the chicken parm was dry, as if the sauce had been sitting out for quite some time, not that flavorful, but the chicken was cooked well. Our pork chops were embarrassing medallions that were very thin and very overcooked, but the mashed potatoes and roasted vegetables were decent. It was painfully obvious they overpriced their bar menu. It was verified when we found out the items that existed in both menus were of different prices; the bar menu was more expensive by several dollars. It was pointed out to the bartender and manager. The manager did not realize that, but we later overheard her tell the bartender that it was correct: The two different menus posted correctly on their website. So, they purposely upcharge their bar menu, for the same items served in the restaurant. I rarely post negative reviews nor complain about the poor-quality of my meals, but there were too many issues that compounded into a very negative dining experience here. The most egregious practice is their posting of 2 menus that upcharges the common items between them on the bar menu. Horrible practice; we felt mislead and cheated.
   

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7. S

   Sandra

   New York City

   1 review

   5.0

   1 review

   Dined on August 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter Darian was wonderful. He offered of menu suggestions and then gave us a lot of advice about things to do in the area. The flatbread and watermelon salad were both delicious- highly recommend both.
   

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8. OT

   OpenTable Diner

   Greater Boston

   5 reviews

   3.0

   5 reviews

   Dined on July 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   What a beautiful place, but the menu is boring I’d have to say and the wine list has some good options but NOTHING was available to order because they didn’t have any in stock. Service really needs a lot of work we felt ignored and at one point forgotten about. The charcuterie board was nothing but stale club crackers and pre cut cheese from the dairy department at the local grocery store. Our meals were ok but you really can’t screw up steak tips and a chicken sandwich, again boring menu Zzzz I hope they figure it out because it’s a beautiful spot!! 
   

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9. OT

   OpenTable Diner

   Greater Boston

   1 review

   1.0

   1 review

   Dined on June 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   It was a tough night for Pino. The bartender and waitress were great but the food delivered to our table was unacceptable - incomplete, poor presentation, poorly or not cleaned shrimp that appeared past expiration, moldy cheese. Front of house was humble and professional but we still had to go somewhere else for dinner.
   

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10. OT

    OpenTable Diner

    Greater Boston

    1 review

    1.0

    1 review

    Dined on June 21, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    For a Friday evening, the restaurant was pretty much empty. 1. Even then the service was very poor. I even wrote it on my bill !! 2. For 5:30 PM, it was surprising to see people sipping drink behind the bar instead of servicing guests. 3. We had hardly eaten 30% of our food. Not sure what was the hurry but was asked if we were done. I said let's pack it home. The packed food never arrived but the bill did. Up on asking we were told it was thrown away. Surprised!! 4. But the waiter came back after few minutes and said, if we want something to take home, the cook will make us some. My answer was - we are good and no need. 5. I wanted to speak with manager (before ordering food and drinks) for an event with 20-25 friends. The attending lead took my name & mobile number. No calls yet. 6. I had signed a good tip on the bill. I still have the pic but crossed it and just paid for the items we ordered. 7. The online MENU Vs the MENU at the restaurant is misleading. 8.Look at my booking. It was a Friday evening Date dinner and was dripping rain outside. It could have been lot better experience. 9. Call me if you want more details. 10. Thanks !!
    

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