Pizzeria Portofino

Review summary

1. N

   Nicholas

   Chicago

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Halli was our waitress and she was impeccably polite and knowledgeable! Had the best date and will absolutely be back!!
   

   Pizzeria PortofinoResponded today

   Thanks for the review, Nicholas! We're thrilled to hear that you had a great date at Pizzeria Portofino. It's wonderful to know that our team made your experience even better. We're glad that we could provide you with the best service and that you enjoyed the food. We look forward to welcoming you back for another memorable date soon! Cheers Team Pizzeria Portofino
   

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2. V

   Veenu

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience! We were celebrating my sisters birthday who was in out of town. The staff went above and beyond to help make our celebration fun and personalized. From the personalized menus to the little birthday surprise, we appreciated all the hospitality! We had a change in guests last minute and they were able to accommodate all of us and we were very grateful! The food was amazing as always! The truffle fries and charred pepperoni pizza are to die for!! We always have an amazing time here. It’s a staple spot where we bring all our guests out of town. Thank you for the amazing hospitality.
   

   Pizzeria PortofinoResponded today

   Thanks for the feedback, Veenu! We're thrilled to hear that you had a wonderful experience celebrating your sisters birthday with us at Pizzeria Portofino. It's always our goal to make special occasions even more memorable. We're glad you appreciated our personalized service, including the personalized menus and the surprise birthday surprise. We're also glad you enjoyed our truffle fries and charred pepperoni pizza. Your kind words truly mean a lot to us. We look forward to welcoming more guests out of town and making more special memories with you all. Cheers Team PIzzeria Portofino
   

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3. E

   Evelyn

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   WeI dined at this restaurant last night, and while the ambiance was nice and the food was decent, the service fell short of expectations. We were initially attended by one lady who took our appetizer order, but then another server took over and was hardly present throughout our meal. When we requested tea, it arrived lukewarm, far from the hot beverage we were hoping for. Overall, it was an experience I didn't anticipate, especially since I had visited before and had an ok experience
   

   Pizzeria PortofinoResponded today

   Thanks for dining at Pizzeria Portofino and sharing your experience, Evelyn. We're glad you enjoyed the ambiance and food, but sorry to hear about the service. We're committed to providing excellent service and regret falling short this time. We appreciate your feedback and will use it to improve. We hope to serve you better in the future. Cheers Team Pizzeria Portofino
   

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4. A

   Anthony

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations. Then had to wait 30 minures for a booth. It happens. Appetizers: Calamari Fritti was yummy! Whipped Ricotta & Black Mission Fig Bruschetta was incredible!! Meal: Charred Pepperoni pizza was AWESOME! Cacio e pepe was made with mostaccioli. I NEVER had with mostaccioli. It was okay. Spaghetti Limone, it was okay, could have been A LOT better! Drinks: Portofino Spritz, good. In Pursuit of Passion, Great! Asked for a receipt. Left after waiting 15 minutes.
   

   Pizzeria PortofinoResponded today

   Anthony, thank you for dining at Pizzeria Portofino and taking the time to share your feedback. We're glad to hear that you enjoyed our appetizers, Whipped Ricotta and Black Mission Fig Bruschetta, and Charred Pepperoni pizza. We're sorry, however, that you had to wait for a table and for some of our dishes. We strive to provide efficient service and delicious meals to all our guests, and we apologize if we fell short this time. We appreciate your understanding and hope that you'll give us another chance to impress you in the future. Cheers Team Pizzeria Portofino
   

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5. P

   Pat

   VIP

   Chicago

   23 reviews

   4.0

   23 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, a little bit pricey, but a very nice experience recommend it highly
   

   Pizzeria PortofinoResponded today

   Hey Pat, we're thrilled to hear that you had a great experience at Pizzeria Portofino! It's fantastic to know that you enjoyed our food and found our service to be excellent. We understand that our prices might be a bit higher than some people's preferences, but we're glad you found it to be a nice experience. Thank you for recommending us highly and we look forward to serving you again soon! Cheers Team Pizzeria Portofino
   

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6. B

   Bethanie

   Western NC

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Waitress took forever to get to our table. Otherwise pretty good. Super crowded and tight.
   

   Pizzeria PortofinoResponded today

   Thank you for taking the time to share your feedback with us, Bethanie. We're pleased to hear that you found our food good and the ambiance of our restaurant to your liking. We understand that the service you experienced was not up to our usual standards and we sincerely apologize for that. We're constantly working on improving our service and your feedback is invaluable in that process. We hope to see you again soon at Pizzeria Portofino. Cheers Team Pizzeria Portofino
   

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7. OT

   OpenTable Diner

   VIP

   Tallahassee

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   3rd time coming. Always a great experience. My girlfriend loves the Rigatoni Vodka. The prosciutto appetizer is amazing. Decided to try the spagetti limone and it was a bit underwhelming, wouldn’t get again. We didn’t get it this time but the honey pepperoni pizza is amazing as well. Always a great ambiance and service is great. If you can get a reservation I would definitely recommend and we will be back. Thanks
   

   Pizzeria PortofinoResponded today

   Thank you for your continued support and for choosing Pizzeria Portofino. We're delighted to hear that you and your girlfriend had a great experience and enjoyed our Rigatoni Vodka, Prosciutto appetizer, and the honey pepperoni pizza. We appreciate your feedback and hope to see you again soon. Cheers Team Pizzeria Portofino
   

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8. K

   Kim

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my daughter’s birthday at Pizzeria Portofino. We had a fabulous experience! Everyone was so nice! They personalized the menu for us. They even remembered us from the last time we were there. One of our favorite places!
   

   Pizzeria PortofinoResponded today

   Thanks for visiting us, Kim! We're thrilled to hear that you chose Pizzeria Portofino to celebrate your daughter's special day. It's wonderful to know that our team made your visit memorable. We're glad you enjoyed your experience and found our staff to be friendly. We can't wait to welcome you back for more memorable occasions! Cheers Team Pizzeria Portofino
   

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9. A

   Akhila

   Milwaukee

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was great, the outside area was a bit chilly. We were in the table in between two heaters and it was cold!
   

   Pizzeria PortofinoResponded today

   Thanks for the feedback, Akhila! We're thrilled to hear that you enjoyed the food and service at Pizzeria Portofino. We apologize for the chilly outside area, we're always looking for ways to improve our guests' comfort. Your feedback is valuable to us and we'll definitely consider it for future improvements. We hope to serve you again soon! Cheers Team Pizzeria Portofino
   

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10. M

    Maria

    Chicago

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent place to share with families and friends
    

    Pizzeria PortofinoResponded today

    Thank you so much for your kind words, Maria. We're thrilled to hear that you and your friends enjoyed your dining experience with us at Pizzeria Portofino. It's wonderful to know that we could provide an excellent place for families and friends to gather and enjoy a meal. We appreciate your support and look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
    

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