Plank Provisions - Austin

Review summary

1. LI

   LarryI

   Austin6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Date night with my husband, and we had a wonderful time! Stratton gave us delicious recommendations, and they didn't disappoint!
   

   Is this helpful?

2. TG

   TreyG

   Austin3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hosted a small work dinner at Plank. Waiter was on point and very helpful. We went before 6:00 and were able to take advantage of their $1 oyster special. Oysters were fresh, tasty and a real treat. Waiter helped with recommendations. I had the grilled cobia which was excellent.
   

   Is this helpful?

3. R

   Raul

   Austin2 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Upon arrival it was 4-5 minutes before anyone said hello, we will be right with you, anything despite the staff constantly walking by. After being sat it took probably around the same amount of time to be recognized as a new table…. As we finally got the ball rolling it 3 items were 86’ed on the menu. Once we sorted through the non updated internet menu, my food was over cooked the first time, my lady was not going to say anything about her overcooked salmon. When I returned my dried out Redfish, I received an undercooked rare steak, which I just as I wanted to move on with life at this point. We ordered dessert which was frozen solid and not edible for a while. Overall the experience with the server was great, the sushi was pretty good, the sprouts were good, and the removed from the 86 menu beets were delicious, the rest was a cook rushing the process and obviously just rushing the order versus letting things cook properly. In my 30 years of being a culinary leader and operations manager, I felt that a visit to the table from the manager was warranted, but obviously the Plank is to cool for school. Two managers, half to almost full empty restaurant you would think that a table visit was the right thing to do. But hey to each their own.
   

   Plank Provisions - AustinResponded 4 days ago

   Raul, Thank you for your feedback. We sincerely apologize for the delays in service and the issues with your food. This is not the experience we strive to provide, and we’ll be addressing these concerns with our team. We appreciate your understanding as we work to improve. Thank you again for bringing this to our attention. We hope you’ll consider giving us another chance in the future so we can provide you with the excellent dining experience you deserve. Kind regards, Ryan Mitchell
   

   Is this helpful?

4. D

   David VIP

   Austin12 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve dined at Plank many times and each visit is magnificent!
   

   Is this helpful?

5. GB

   GlenB

   Austin2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great happy hour. Great food! Good ambiance and not too loud.
   

   Is this helpful?

6. R

   Richard VIP

   Austin34 reviews

   4.0

   Dined on February 27, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The special on oysters was terrific. Service however was subpar with long waits for drinks even though they were not that busy.
   

   Is this helpful?

7. S

   Sarah

   Austin5 reviews

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Had a reservation set for 7:15. Restaurant was quiet and not busy. Specifically picked here because so many open reservations on the app - we wanted to get in and out. There were not a lot of patrons when we walked in. After being seated outside; we waited 8 minutes before the waiter was able to come by. During this time, 4 different employees verbally look at us (waiter, staff that brought out food and the hostess) as we sat and waited. We almost got up to leave but the waiter came by; he was nice and took our drink orders. My husband's old fashion was great. We placed 2 orders for appetizers & entrees and the starters came out relatively quickly. 20 minutes went by after we had finished the starter and the waiter brought a cup of the clam chowder and explained 2 large parties, one of 16 and another one bigger than 5 walked in and our orders were put in the same time as theirs. We had to wait an additional 10 mins after he let us know that. While the cup of soup was nice, I expected the manager to come by as this was a big enough deal for him to acknowledged with the soup. Food was great. The menu has been significantly reduced; some of my favorite items were gone.
   

   Plank Provisions - AustinResponded 4 days ago

   Sarah, Thank you for taking the time to share your experience. We apologize for the slow service at the start of your visit — we understand how frustrating it can be when you're eager to get in and out. We're glad to hear that you enjoyed your Old Fashioned and the food, despite the delays. We’re sorry that the manager didn’t come by to properly acknowledge the wait. We will take this into account and work on improving our communication during busy times. As for the menu changes, we’re always working to offer the best dishes, and your comments will be shared with our culinary team for consideration. We hope you'll give us another chance in the future for a smoother experience. Warm regards, Ryan Mitchell
   

   Is this helpful?

8. I

   Issac

   Las Vegas1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience at Plank Provisions! Great food! Great service! Great environment!
   

   Is this helpful?

9. R

   Rick

   Austin1 review

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered quite a few appetizers and meals, and every single thing they brought to the table was above and beyond! Great flavors great service, and great time!
   

   Is this helpful?

10. B

    Ben

    Austin2 reviews

    5.0

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Saturday was our first trek to Plan Provisions and it was TERRIFIC. The ambience / noise was great (ie.. not too quiet or noisy), drinks and food were top notch, and the staff were a pleasure (ie.. each being very knowledgeable and highly personable). We will definitely work Plank Provisions into our preferred restaurants of choice. Ben
    

    Is this helpful?