Prime 54

Prime 54 reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jodi

   San Francisco1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The food was incredibly overpriced for what you receive. I did not like the steak or the fries. The salad was delicious. But very overpriced.
   

   Prime 54Responded 1 day ago

   Dear Jodi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that some aspects of your dining experience did not meet your expectations, particularly regarding the steak and fries. Your comments about value are taken seriously, and we will be reviewing them with our culinary team to ensure we continue to deliver quality that matches our pricing. On a positive note, we’re glad to know you enjoyed the salad. We appreciate your honesty, and we hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Warm Regards, Amy Guest Experience Team Fontainebleau, Miami Beach, FL
   

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2. D

   Deb VIP

   Indiana15 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   What happened to quality service at Prime 54? we waited 20 minutes for our reservation, because a manager "gave" our table to a friend of theirs we were seated downstairs and waited another 15 minutes for anyone to come to the table the food was excellent, but the inattentive staff and general indifference will keep us from ever returning we have stayed at FB for 20+ years and won't return
   

   Prime 54Responded 3 days ago

   Dear Deb, Thank you for taking the time to share your experience. We're truly sorry to hear about the delays and lack of attentiveness you encountered during your visit to Prime 54. What you described does not reflect the level of service we aim to provide, especially to valued guests like yourself who have been loyal to Fontainebleau for so many years. We understand your disappointment and respect your decision, though we sincerely hope for the opportunity to regain your trust in the future. Best regards. Natalie Guest experience team
   

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3. R

   Rebecca VIP

   New York City1 review

   1.0

   Dined on April 28, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I had to ask for service for our table after a 30 min wait while both tables on either side of us. Our wait was so egregious that a bus boy tried to get us service. The 20% included gratuity was criminal and unwarranted.
   

   Prime 54Responded on April 29, 2025

   Dear Rebecca Thank you for your feedback. We regret that your experience at Prime 54 was marked by delayed service and frustration. This is not the level of hospitality we aim to provide, and your concerns—especially regarding the gratuity—are being taken seriously and reviewed with our team. We appreciate your comments and hope to provide a much better experience should you choose to visit us again. Warm regards, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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4. A

   Ashley VIP

   Chicago23 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was friendly, ambiance was really nice (even though they were getting rid of a large crowd after a private event), and my waiter Carlos was superb! The food was really good, highly recommend the grilled shrimp!
   

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   Prime 54Responded on April 29, 2025

   Dear Ashley Thank you for your kind feedback. We are delighted to hear that your experience at Prime 54 met your expectations. It’s wonderful to know that the atmosphere remained enjoyable despite the transition following a private event, and that our team—particularly your server, Carlos—provided attentive and exceptional service throughout your visit. We’re also pleased to hear that you enjoyed the cuisine, and we truly appreciate your recommendation of the grilled shrimp. We look forward to the pleasure of welcoming you back for another outstanding dining experience. Warm regards, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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5. K

   Karen VIP

   Des Moines24 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful setting with attentive and friendly service and excellent food. We really enjoyed it!
   

   Prime 54Responded on April 24, 2025

   Dear Karen Thank you so much for your kind words and perfect rating! We're delighted to hear you enjoyed the beautiful setting, attentive service, and exceptional food at Prime54. It means a lot to our team to know you had such a great experience. We look forward to welcoming you back again soon for another memorable evening! Warm regards, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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6. C

   Christie

   Houston2 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jonas was our waiter and was the absolute BEST SERVER!! He was so attentive and made sure our dining experience was the best ever! 10/10 recommend and ask to sit in his section!!
   

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7. L

   Lisa

   New York City1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was outstanding. Can’t say enough about him.
   

   Prime 54Responded on April 18, 2025

   Dear Lisa Thank you for your feedback! We’re so glad to hear that you had a great experience at Prime 54 and that your server made such a positive impact. We apologize for the seating arrangement, and we’ll take note of that for future visits. However, we’re thrilled that your server’s outstanding service made your meal enjoyable. We hope to welcome you back soon for another great experience, and we’ll make sure to offer you a more ideal seating option next time! Warm regards, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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8. K

   Karen

   New York City3 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the atmosphere. Our waitresss, Jeanine, offered impeccable service. Our meals were also delicious and beautifully prepared and presented to us.
   

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9. p

   peter VIP

   New York City95 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Carlos, helped make our meal a wonderful dining experience. The oysters were served ice cold and delicious. We shared the Chateaubriand and sides was perfect. It was just the right amount of food. We finished the meal with the largest, richest chocolate cake I ever encountered. It was a great meal and Carlos was a delight.
   

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10. F

    Fay

    Baltimore1 review

    5.0

    Dined on April 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food quality, taste and presentation was amazing! Janine provided us with an awesome experience and top notch service. We will return! Thanks! Mike & Fay
    

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    Prime 54Responded on April 11, 2025

    Dear Fay, Thank you for your kind words! We're delighted you enjoyed the food and service from Janine. Your support means so much to us, and we can’t wait to welcome you back soon! Best regards, Carl Fontainebleau guest experience team
    

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