Prime 54

Review summary

1. A

   Andrew

   VIP

   West Palm Beach

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 3 people @ 6:45 pm Saturday night. We were seated right next to the entrance. I asked to be moved only to be told that all parties were "pre-assigned" to a table. WHAT? There were other empty 4 tops It took several minutes for anyone to acknowledge we were there. No water, no bread. Nothing. Once the waitress (name withheld to protect the utter mismanagement of the entire sh*tshow) arrived, she wanted to take drink orders - we were ready to order. We ordered and waited, and waited....finally bread arrived. Then we waited a looong time (wasn't counting) but a very long time for our 3 simple petite filets to arrive. Meanwhile....the area around the hostess stand was buzzing. The Saturday night crowd had arrived - and there were A LOT of them!! They were encroaching on our table SO, I got up and actually moved our table away from the HUNGRY crowd that had amassed at the entry. We ate pretty quickly, had our water glasses filled multiple times (this was a big win!) When we finished our meals is when the REAL WAIT started. We must have sat there for almost 30 minutes with NO ONE coming to check on us. DID THE MANAGEMENT NOT UNDERSTAND THE CONCEPT OF TURNING TABLES??? So, now I say to my party, we are NOT going to rush. We ultimately ordered desert and took our time. The check came (with a 20% service charge included) I suggested there be a way to DEDUCT 5% for horrific service. The food was very good but it was NOT worth the price or the wait. There are MUCH BETTER placed to see and be seen. Prime 54 is NOT one of them....
   

   Is this helpful?

2. J

   Jorge

   Miami

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing restaurant, just perfect all around. Will love to go again
   

   Is this helpful?

3. S

   Sharon

   Mobile

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food mediocre. Service was average. Noisy Serving bottled tea with a $300+ meal
   

   Is this helpful?

4. J

   Jean

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We ordered steak, lobster, and mashed potatoes. Steak arrived 10 minutes earlier than rest of meal. We had to bring it to attention before it was brought out.
   

   Is this helpful?

5. s

   shamaila

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a favorite when staying in Miami! Get the bone in ribeye!
   

   Is this helpful?

6. J

   Joel

   VIP

   Minneapolis

   50 reviews

   5.0

   50 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner, fabulous service. Our server, Valentina, was the consummate professional. It was a distinct pleasure to see how she ensured everything was great. Even some of our special requests.
   

   Prime 54Responded 6 days ago

   Dear Joel, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service. We strongly believe in providing all our guests with a five-star service, and we hope to see you again soon. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach-
   

   Is this helpful?

7. J

   John

   Miami

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had David as our waiter tonight he was the nicest and best waiter we have had during our ten day stay …… we just wanted to say this we will be back and hopefully see David thanks the Collins from Ireland
   

   Prime 54Responded on February 3, 2025

   Dear John Thank you for your kind words! We’re thrilled to hear that David made such a great impression during your stay. We’ll be sure to pass along your compliments to him. We look forward to welcoming you back and hope you’ll see David again on your next visit! Best Regards Jarib
   

   Is this helpful?

8. J

   Jon

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate at Prime 54 at Fontainebleau and the food was excellent. We had Tina as our server and she was helpful in explaining the menu and her service was top notch. Also, we found Paku to be very attentive- 5 stars to Tina and Packu!! We hope to return. We had the chateaubriand with garlic butter for 2, salad with blue cheese dressing, Japanese sweet potato, and roasted carrots- all excellent!
   

   Prime 54Responded on January 29, 2025

   Dear Jon Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your meal at Prime 54 and that Tina and Paku provided exceptional service. We’ll be sure to pass on your kind words to them. We look forward to welcoming you back soon for more delicious dishes! Best Regards Jarib
   

   Is this helpful?

9. M

   May

   Baltimore

   77 reviews

   5.0

   77 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Energetic service, fun! Steaks were phenomenal!! Really enjoyed our experience. Wish there were a baked potato option!
   

   Prime 54Responded on February 1, 2025

   Dear May Thank you for your fantastic feedback! 😊 We're so glad you enjoyed the energetic service and phenomenal steaks 🥩✨. We’ll definitely take your baked potato suggestion into consideration! 🥔 Hope to welcome you back for another great experience soon! 🎉 Best regards, Jarib
   

   Is this helpful?

10. L

    Leah

    VIP

    West Palm Beach

    1 review

    1.0

    1 review

    Dined on January 25, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Stale bread and canned coke. Restaurant was empty and the 2 raw apps we got took forever. Steak was raw when ordered medium plus. Other steak was full of fat. Auto 20% gratuity for party of 3. Food was loaded with salt and made the steak to salty to enjoy
    

    Prime 54Responded on January 29, 2025

    Dear Leah Thank you for sharing your feedback. We're truly sorry to hear that your dining experience did not meet expectations. We apologize for the issues with the food quality, timing, and the service you received. Your comments about the bread, steak, and salt are concerning, and we will definitely be addressing them with our kitchen team. We aim to provide a great experience for all of our guests, and your input helps us make the necessary improvements. We hope you’ll give us another chance in the future to show you the high standards we strive for. Best Regards Jarib
    

    Is this helpful?