PRIME GRILL 1302

PRIME GRILL 1302 reviews from people who’ve dined at this restaurant. Based on recent rating.

1. N

   Naki

   Washington DC1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I made reservations for outdoor i was sat inside no biggie. I waited about 8 minutes before a server acknowledged me. They said they would be right back n left to go make drinks at the bar. I stopped another server after waiting 8 more minutes asking for her to take our order. She took the order and left. About 6 mins later the drinks came. I saw every table get water upon sitting down i asked for some from another server and he acted like i wasn’t allowed to get any. Even brought it to us in margarita glasses. The food came out and it was not what i ordered. The original server then told me they didn’t have penne i said oh i wasn’t given the option to change my item i don’t want this. He took it back. We waited for shrimp empanada they never came. I asked how much longer i was then told they were all out. I said ok let’s just get dessert and leave. I ordered chocolate cake it was stale. I asked then to get my check so i could leave. I waited about 10 minutes for the server to close me out. I actually had to go to the bar and find out what was the hold up. It was the worst experience.
   

   Is this helpful?

2. M

   Matthew

   Caribbean1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Poor service at the bar, food took forever and was stone cold when it was finally brought to us. We did not want to wait another hour for it to be remade, so we ate our cold steak and fries and got the heck out. This was the first bad dinner experience we had in San Juan. Never again!
   

   Is this helpful?

3. B

   Brenda

   Las Vegas8 reviews

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   This is a great place for cocktails but unfortunately, very disappointed in the quality of my filet mignon, side of vegetables had been frozen, not fresh and loaded baked potato should have baked longer.  Every guest dining (while we were there) had uneaten food on their plates ….. that should be an indication to the chef the food coming out of the kitchen did not need the expectation of his guests.  I hope they make a change ….. I did enjoy the ambience of the restaurant.
   

   Is this helpful?

4. K

   Karla Michelle VIP

   Caribbean11 reviews

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service, food and the whole experience was amazing.
   

   • 

   Is this helpful?

5. G

   Gregory

   Tampa11 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent. The service was awesome.
   

   Is this helpful?

6. G

   Gregory

   Tampa11 reviews

   5.0

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was excellent. If visiting Condado, it’s a great place for dinner.
   

   Is this helpful?

7. J

   Jennifer

   Greater Boston5 reviews

   1.0

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations for 4 on New Years Eve. Our reservation was confirmed ahead of time. We showed up & the doors were locked, lights were off. There were others standing outside with the same problem. I wish we would have been notified that our reservation couldn't be honored. It really put a damper on our celebration & left us scrambling for an alternative on a busy night.
   

   Is this helpful?

8. C

   Cynthia

   New York City2 reviews

   3.0

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Husband ribeye was overcooked so we returned it and then was given a strip steak that he didn’t order. My husband only orders steak when we go out and clearly we all know the difference of the cuts. The restaurant gave pushback stating the strip IS a ribeye. Even our waiter knew it was a strip when he saw it. My steak wasn’t a true medium as requested but ate it anyways since I was starving. I did enjoy our waiter. He’s such a sweetheart. Wish I caught his name but the total experience overshadowed everything.
   

   Is this helpful?

9. F

   Fernando VIP

   Caribbean7 reviews

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was good, the food surprised me (I bought something from that day’s menu). The menu is quite varied
   

   Is this helpful?