Prime

Prime reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Leslie

   Chicago8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I are part of a group visiting from North America. We had a free night and chose this restaurant. Great idea!! She has an enormous number of serious food allergies. No worries; the manager met us at our table with a binder and discussed everything very seriously. The food was insanely good. Service was excellent and presentation was beautiful. The prices, even with the conversion were extremely reasonable. We’d pay MUCH more than that in the Chicago area for these meals. I can’t say enough about the whole experience. Do yourself a favor and spend an evening here if you have the chance. Thank you Richard for your attention to detail and for an evening we won’t soon forget.
   

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2. K

   Kim

   Inverness1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Husband and I decided to go to Prime for our wedding anniversary meal. We’d heard good things about prime, but never experienced it for ourselves. It was very quiet, and we were the only ones in, until near the end of our meal when a few others came in. Lovely setting, lovely decor, generally just a lovely wee place. We ordered two starters and two mains from the lunch menu. The food was outstanding!! However, the steaks were the part that did it for us. Personally, the best peppercorn sauce I’ve ever tried! The staff (two lovely women on) were fantastic! Overall, great value for money and great food! We will definitely be back.
   

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3. M

   Mary

   Philadelphia17 reviews

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved it! Great experience, make a booking, you won't be disappointed
   

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4. C

   Caryn VIP

   Los Angeles2 reviews

   5.0

   Dined on May 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall our dinner was excellent. Went back the next night too!
   

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5. L

   Lesley

   Inverness1 review

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fabulous meal last week. It was my son’s 21st birthday and the staff were outstanding in ensuring he had a most memorable experience. The serving staff were so attentive and happy . The food was outstanding and portions just perfect. It was our first time at Prime and we will definitely be back. Such an amazing restaurant in a ‘prime’ location ♥️ thank you.
   

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6. A

   Al

   Inverness1 review

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A very enjoyable experience from start to finish, food was first class. The noise level was the only negative.
   

   PrimeResponded on May 6, 2025

   Thank you so much for your kind review and for awarding us five stars. We’re delighted to hear that you enjoyed your experience with us and that the food met your expectations, it truly means a lot to the team. We appreciate your feedback regarding the noise level and will certainly take it into consideration as we continue to improve the overall atmosphere for our guests. We hope to welcome you back again soon.
   

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7. P

   Patricia

   Inverness1 review

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What another wonderful afternoon- we met with friends for food & wine and got everything we expected. Great food& customer service - brilliant afternoon & thank you
   

   PrimeResponded on May 6, 2025

   Thank you for your lovely five star review. We're so pleased to hear you had another wonderful afternoon with us, enjoying great food, wine, and the company of friends. It’s always our aim to provide consistently high standards of food and service, so it’s fantastic to know we met your expectations once again. Thank you for your continued look forward to welcoming you back soon for another brilliant visit.
   

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8. S

   Sophia

   Yorkshire3 reviews

   5.0

   Dined on May 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prime is guaranteed to give you a quality experience in terms of food, customer care and location. It's so peaceful to watch the river flow by. Richard looked after us perfectly. He was attentive, on hand, fun, informative, friendly and has great energy. We ordered the Prime Steak Sandwich and Wagyu Burger, thoroughly enjoyed both, and will, of course, be back again soon. Thanks team!
   

   PrimeResponded on May 6, 2025

   Thank you so much for your wonderful five-star review. We're thrilled to hear you had such an enjoyable experience with us and that both the food and service lived up to expectations. It’s especially lovely to hear your kind words about Richard, we’ll be sure to pass on your praise, as he’ll be delighted to know he made a positive impression. We're also glad you enjoyed the peaceful riverside setting and your meals. We truly appreciate your support and look forward to welcoming you back again very soon.
   

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9. s

   simon

   Inverness3 reviews

   3.0

   Dined on May 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely location for a restaurant and the ambience and staff are very good. However, for the second time, the steak was overdone and dry in places. For meat that cost £41 just for a steak, that is not good. The half lobster I had was also overdone, but still tasty. To be fair, I ate most of the meal and the restaurant still took 50% off the price of the main meal. So, I would recommend going there, but I think they could certainly improve their steak cooking.
   

   PrimeResponded on May 6, 2025

   Thank you for taking the time to leave your review. We're pleased to hear you enjoyed the ambience, location, and service, and we truly appreciate your recommendation. However, we’re very sorry to learn that the steak and lobster weren’t cooked to the standard you expected especially on more than one occasion. This is certainly not the experience we aim to provide, particularly with premium dishes. We’re glad our team were able to offer a gesture of goodwill on the day, and we will be passing your comments directly to our kitchen team for review and improvement. Your feedback is invaluable as we continue to strive for excellence, and we do hope to have the opportunity to welcome you back and provide the quality dining experience you deserve.
   

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10. P

    Peter

    London1 review

    2.0

    Dined on May 1, 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    Arrived very nice welcome. Food order was very quick!. Ordered food and it took 50 mins to arrive at the table then the sauces took another 5 to 10 mins to arrive. On that our steaks were over cooked!
    

    PrimeResponded on May 6, 2025

    Thank you for your feedback. We're glad to hear you received a warm welcome on arrival, but we're very sorry that the rest of your dining experience did not meet expectations. We understand how frustrating it must have been to wait such a long time for your food and sauces, only to find your steaks overcooked. This is not the level of service or quality we aim to provide, and your comments have been shared with both our kitchen and front-of-house teams to ensure we address these issues. We truly value your feedback, as it helps us to improve, and we do hope you might consider giving us another chance in the future to provide the experience you were hoping for.
    

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