Primrose at The Henderson

Review summary

1. D

   Dianne

   Dallas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   We went for Christmas dinner. We were seated at our reservation time 7:15. After we were seated our way came by and introduced himself and we didn’t see him again for about 15 to 20 minutes. He then brought oysters without the fork to get them out. We then had to ask for silverware. We asked for salt and pepper, which was delivered as we were finishing our meals. At 9 o’clock, we were just finishing up. They were sweeping all around us and cleaning off the tables. It was very noisy. It is a beautiful restaurant and want to take time eating your meal. If you have to close, do not book reservations past a certain time.
   

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2. T

   Tammy

   Pittsburgh

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   We had a party of four and all of us were very disappointed with the Christmas brunch. The food was cold, nothing was even a little warm. The options were pretty much like any regular hotel buffet. And only cookies for dessert at $100 per person?! It was quite lame for such a sophisticated resort. We will not be revisiting.
   

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3. M

   Mark

   Mississippi

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food was medium warm at best. The only dessert were cookies.
   

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4. A

   Alexandra

   VIP

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food was good but there were few buffet offerings and the dessert was just a platter of cookies. It was nothing special at $100 per person.
   

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5. D

   Debra

   Tallahassee

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   This was for the Christmas Brunch. Prime Rib was overcooked & cold. Ham was cold & turkey was cold. Mashed potatoes had a weird texture. In the add & tickets it said champagne included. After a couple of glasses we were told only 1 glass was included. The coffee was lousy also . Only dessert was cookies. All in all - one of the worst restaurant Christmas dinners we have had. The waiter was good and ambience good
   

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6. B

   Beth

   Tallahassee

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My Dad said it was the best restaurant meal he had ever had, and he is 88!
   

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7. L

   Lisa

   Naples

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   What a beautiful location for a family Christmas brunch!
   

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8. L

   Laurent

   Montreal

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mary our server was very charming and welcoming good Bourbon Bloddy Merry and Sergey was very friendly and professional Kudos
   

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9. C

   Christine

   New Orleans

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   I’ve had dinner on Christmas Eve here for many years. In previous years, the restaurant was decorated for the holidays and even had carolers singing. This year was a disappointment due to the lack of ambience.
   

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10. K

    Kathleen

    Tallahassee

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    I had planned this lovely dinner at the Henderson for a Christmas present to my children and grandchildren. Unfortunately, it has become a memory of a bad experience. To start off with, we thought this was going to be a Buffet like the Thanksgiving meal at the Henderson. We absolutely loved that! And would probably come again for that. But this was a set menu. And if we had been informed of that we probably wouldn’t have come. Our party of 9 was seated in a lovely room. But things started to go downhill after that. Our waiter took our drink orders of water, 4diet Cokes, and a Sprite. After he delivered them we had to wait a while to have our orders taken. And it continued that way the entire evening. The dinner was supposed to be from 5:15 to 6:45 and we were there till after 7:30 PM! As I walked out into the restaurant a couple times I noticed that it was not very busy at all. So I couldn’t understand why we were having to wait so long between courses. The other thing that was really disconcerting was, that without exception, we had to move our dishes out of the way for each new course because the dishes were not removed by the wait staff. That doesn’t even happen at Ruby Tuesday. So I was shocked to have to move my appetizer plate in order to receive my main course, and on and on it went. The other complaint we had was that the food was barely warm in most cases and cold in others. This gift/meal cost me over $1000 for eight adults and one three year-old. So I was absolutely shocked when I received a bill for $42 at the end of the meal. It was for the 4 diet Cokes, the sprite and a bowl of fruit that we got for the three year, who didn’t eat the kids meal that we ordered. I requested a grilled cheese sandwich in place of it and they couldn’t even accommodate that. For a restaurant/hotel that is touted as the best in the area, I was shocked that they had such bad service, cold food, and were so miserly regarding soda pop! We will not be back to the Primrose.
    

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