Puesto Park Place

Review summary

1. OT

   OpenTable Diner

   Orange County1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Love the food here but the portions for restaurant week was smaller than usual. The kitchen was slow but they were pretty packed inside.
   

   Puesto Park PlaceResponded 2 days ago

   Thank you for taking the time to share your thoughts with us! We’re glad to hear that you love the food and appreciate your understanding regarding the slower service during a busy restaurant week. We strive to provide the best experience even during high-traffic times, and we’ll certainly work on improving our timing. We also value your feedback about the portion sizes during restaurant week. We’ll take this into consideration for future events to ensure everyone leaves fully satisfied. We hope to welcome you back soon for a more seamless experience!
   

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2. A

   Andrew VIP

   San Francisco7 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Had to ask the server for silverware and a napkin. Then had to ask the server for a glass of water. Then had to ask the server if they could bring the drink I ordered to the table. Not worth the value at all. Once I received the bill, they added a 4% charge to the total with no explanation.
   

   Puesto Park PlaceResponded 2 days ago

   Hi Andrew, Thank you for taking the time to share your experience with us. We sincerely apologize for the service issues you encountered during your visit. Our goal is to provide exceptional service, and we will definitely address these concerns with our team to ensure they don’t happen again. Regarding the 4% service charge, we’d like to explain that it goes directly toward supporting a living wage for all of our team members, as well as providing benefits like healthcare. We believe in compensating our staff fairly for the hard work they do, and this service charge helps us maintain that commitment. We appreciate your feedback and hope you’ll give us another chance to provide the quality experience you deserve.
   

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3. OT

   OpenTable Diner

   Orange County1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love the food and the experience in there. Going there every week
   

   Puesto Park PlaceResponded 2 days ago

   Thank you so much for your wonderful review! We’re thrilled to hear that you love the food and the overall experience. It means a lot to us that you choose to visit every week, and we can’t wait to continue serving you! Looking forward to seeing you again soon!
   

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4. Y

   YU

   Orange County3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Carnita taco is the best, highly recommended! The container / bowl of tortilla chip is pretty, adding good vibes to the food party
   

   Puesto Park PlaceResponded 2 days ago

   Hi Yu, Thank you so much for your kind review! We’re thrilled to hear that you loved the carnitas taco—it’s a favorite of many! We're also happy you enjoyed the tortilla chip bowl and the good vibes it added to your meal. We appreciate your recommendation and can’t wait to have you back for another great experience!
   

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5. J

   JaeWon VIP

   San Diego9 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best of best taco Recommend to everyone to come and then you will be here all the time for taco
   

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   Puesto Park PlaceResponded 2 days ago

   Hi JaeWon, Thank you so much for the fantastic review! We’re so happy to hear that you consider our tacos the "best of the best." Your recommendation means the world to us, and we’re thrilled to know you’ll be back for more! We look forward to seeing you again soon for another taco-filled visit!
   

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6. KS

   KentS

   Denver3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was slow and understaffed given huge crowd for Taco Tuesday.
   

   Puesto Park PlaceResponded 2 days ago

   Hi Kent, Thank you for taking the time to share your experience. We truly apologize for the slow service you encountered during Taco Tuesday. We understand how frustrating it can be, especially with a large crowd. We're working hard to ensure that our team is properly staffed for busy nights like these, and your feedback helps us improve. We appreciate your patience and hope you'll give us another chance to provide the high-quality service and experience you deserve. Thank you again for your feedback
   

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7. J

   Jessi VIP

   Orange County16 reviews

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   They were clearly understaffed. It took 30minutes to get our margaritas and we still hadn’t ordered our meals. The food was delicious and our server was pleasant, but the team was clearly too busy. For the price, we expect better service.
   

   Puesto Park PlaceResponded on March 3, 2025

   Hi Jesse, Thank you for your feedback, and we’re sorry to hear about the delays during your visit. We understand how important timely service is, especially when you're looking forward to your meal. We're glad to hear you enjoyed the food and that your server was pleasant, but we certainly want to do better in terms of efficiency. We’re always working to improve and appreciate your patience and understanding. We hope you'll give us another chance to provide a smoother experience next time. Thank you again for sharing your thoughts! Best, The Puesto Team
   

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8. d

   dean VIP

   Central Coast12 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The service was slow and we never saw our server very often. Plates were not cleared and the table was a mess.
   

   Puesto Park PlaceResponded on February 22, 2025

   Hi Dean, Thank you for sharing your feedback. We apologize for the slow service and the lack of attention you received during your visit. This is definitely not the experience we aim to provide. We appreciate you bringing this to our attention, and we will make sure to address it with the team so we can improve in the future. We hope you'll give us another chance to provide a better dining experience next time! Thanks again for your input!
   

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9. K

   Kristine VIP

   Orange County7 reviews

   2.0

   Dined on February 19, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Took about 10 minutes waiting to be seated with a reservation. Hostess was missing in front, went inside and finally had to ask for a hostess. First impressions are everything! Server was very nice.
   

   Puesto Park PlaceResponded on February 22, 2025

   Hi Kristine, Thank you for your feedback, and we’re so sorry for the wait and the initial confusion when you arrived. We agree, first impressions matter, and it’s clear we missed the mark in this instance. We’ll address this with our team to make sure this doesn’t happen again. We’re happy to hear that your server was friendly and took good care of you. We truly appreciate you bringing this to our attention and hope to provide a smoother experience next time! Thanks again for sharing!
   

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10. J

    JaeWon VIP

    San Diego9 reviews

    5.0

    Dined on February 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always nice food - best of best taco in my life Nice staff Thanks always
    

    Puesto Park PlaceResponded on February 22, 2025

    Hi JaeWon, Thank you so much for the amazing review! We're so happy to hear that you enjoyed the food and had a great experience with our staff. It means a lot to us to know that you consider our tacos the best of the best! We're grateful for your continued support and look forward to seeing you again soon! Thanks always!
    

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